9781119805489

SHRM Society for Human Resource Management Complete Study Guide SHRM-CP Exam and SHRM-SCP Exam

by
  • ISBN13:

    9781119805489

  • ISBN10:

    1119805481

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2022-01-06
  • Publisher: Sybex

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

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Summary

Advance your current career or start a new one by obtaining the industry-leading SHRM-CP and SHRM-SCP certifications

The Society for Human Resource Management (SHRM) is the world's largest professional association for Human Resources practitioners. Its certifications, while challenging to obtain, open enormous opportunities in the HR field and prove your competence and expertise in the profession.

In SHRM Society for Human Resource Management Complete Study Guide: SHRM-CP Exam and SHRM-SCP Exam, veteran HR consultant Sandra M. Reed delivers a comprehensive roadmap to achieving the premier certification for global human resource professionals. You'll get access to Sybex's comprehensive study package, including an assessment test, chapter tests, practice exams, electronic flashcards, and a glossary of key terms.

Discover hands-on, practical exercises that prepare you for real-world HR interviews and jobs as you master the technical, leadership, and business competencies you'll need to succeed on the SHRM-CP and SHRM-SCP Exams and in your new HR career. This book also provides:

  • Fully updated information for the latest SHRM Certified Professional and Senior Certified Professional exams
  • Opportunities for new career transitions or advancement with a highly sought-after professional certification
  • Access to Sybex online study tools, with chapter review questions, full-length practice exams, hundreds of electronic flashcards, and a glossary of key terms

Perfect for HR leaders who wish to pursue the SHRM Senior Certified Professional or SHRM Certified Professional designations, this study guide also teaches the skills required by anyone seeking to transition into an HR-related role. It offers intuitive and easy-to-follow organization and comprehensive domain coverage ideal for experienced and novice professionals alike.

Author Biography

ABOUT THE AUTHOR

SANDRA M. REED, SPHR and SHRM-SCP, is a leading expert in the certification of Human Resource Professionals. She is the author of HRCI’s Official Guide to the Human Resource Body of Knowledge, and case studies, and learning modules for the Society for Human Resource Management. Reed holds her undergraduate degree in Industrial-Organizational psychology, and her graduate degree in Organizational Leadership. She is a Master Practitioner of the Myers-Briggs Type Indicator personality assessment (MBTI), and the owner of a business consulting group that specializes in strategy, organizational effectiveness/design and leadership development for small businesses. Find her at www.sandrareed.co/.

Table of Contents

Introduction xxiii

SHRM CP Assessment Test xxvi

Part I Preparing for the Exams 1

Chapter 1 The Basics of SHRM Certification 3

Exam Notables 4

Exam Overview 4

Exam Eligibility 5

Exam Basics 6

The SHRM Exam Objectives 10

Breaking Down the BoCK 10

The Value of HR Certification 14

Summary 16

Key Terms 16

Exam Essentials 16

Chapter 2 Preparing for the Exam 19

Exam Notables 20

Study Plans 20

Group vs. Self-Study 21

The SHRM Exam Objectives 22

Using Exam Weights 22

Practice Exams 24

Exam-Taking

Strategies 24

Understand the Stem 25

Guess When Necessary 26

Exam Day Basics 26

Mental Mechanisms 27

Mindset 28

Confidence Building 29

Summary 30

Exam Essentials 31

Part II Understanding Human Resource Competencies 33

Chapter 3 The Dynamic Environment of Human Resource Management 35

Exam Notables 36

An Evolving Landscape 36

Strategic Alignment 37

Global Operations 37

Diversity, Equity, and Inclusion 37

Talent Acquisition and Workforce Management 37

Regulatory Environment 38

Measuring Results 38

Corporate Social Responsibility 38

HR Demographics 38

A Day in the Life of HR 40

HR Professional Development 42

Managing Burnout 43

Summary 45

Exam Essentials 45

Chapter 4 The Business Competency Cluster 47

Exam Notables 48

Business Competencies 49

Business Acumen 49

Business and Competitive Awareness 49

Financial Analysis 51

Strategic Alignment 53

Consultation 58

Evaluating Business Challenges 59

Designing and Implementing HR Solutions 59

Critical Evaluation 63

Data Advocate 63

Data Gathering and Analysis 64

Summary 66

Key Terms 66

Exam Essentials 66

Part III The People Knowledge Domain 69

Chapter 5 Strategic Human Resource Management 71

Exam Notables 72

The SHRM Exam Objectives 73

Strategic Business Management 75

Systems Theory 76

Systems Thinking 76

Strategic Planning 77

Strategic Analysis 78

The Strategic Planning Process 81

Strategy Formulation 81

Strategy Implementation and Evaluation 83

Project Management 84

SHRM SCP Only 85

Becoming Strategic Business Partners 86

Engaging Leaders 86

Evaluating HR Activities 87

Summary 88

Key Terms 88

Exam Essentials 89

Review Questions 90

Chapter 6 Talent Acquisition 93

Exam Notables 94

The SHRM Exam Objectives 94

Aligning Strategy 96

Mergers and Acquisitions 96

Joint Ventures 97

Strategic Alliance 97

Divestitures and Downturns 97

Talent Planning 98

The Employer Brand 99

Employee Value Proposition 99

Job Analysis and Descriptions 100

Recruiting 102

Recruiting Methods 103

Selection 104

Employment Interviews 104

Assessment Centers 105

Job Offers 106

Education, Certification, and Licensing 106

Negotiation Techniques 107

Acculturation, Socialization, Orientation, and Onboarding 108

Workforce Analytics 108

SHRM SCP Only 110

Summary 110

Key Terms 111

Exam Essentials 112

Review Questions 113

Chapter 7 Employee Engagement and Retention 115

Exam Notables 116

The SHRM Exam Objectives 116

Employee Engagement 119

Organizational Behavior 119

Job Attitudes 119

Organizational Commitment 120

Job Characteristics 121

The Role of Culture 122

Assessing Engagement 123

Positive Engagement Strategies 124

Engaging a Remote Workforce 125

Human Resources and the Employee Life Cycle 126

Performance Management Systems 128

Performance Standards 129

Evaluating Performance 130

Appraisals 132

Positive Feedback Systems 133

Evaluating Performance Management Systems 134

SHRM SCP Only 134

Summary 136

Key Terms 136

Exam Essentials 137

Review Questions 138

Chapter 8 Learning and Development 141

Exam Notables 142

The SHRM Exam Objectives 142

The Learning and Development System 144

Knowledge Management 145

Learning Management Systems 146

Career Development 146

L&D Intervention Strategies 147

Needs Analysis 147

Training Interventions and Delivery 150

Instructional Design 151

Developmental Interventions 154

Leadership Development 157

SHRM SCP Only 158

Summary 158

Key Terms 159

Exam Essentials 160

Review Questions 161

Chapter 9 Total Rewards 163

Exam Notables 164

The SHRM Exam Objectives 164

Strategic Total Rewards 166

Building Pay Structures 166

Job Evaluation 167

Collecting Compensation Data 168

Data Collection Methods 171

Pay Practices 172

Labor Law Compliance 173

Benefits 174

Compensation Metrics 175

SHRM SCP Only 176

Summary 177

Key Terms 178

Exam Essentials 178

Review Questions 179

Part IV The Workplace Knowledge Domain 181

Chapter 10 HR in the Global Context 183

Exam Notables 184

The SHRM Exam Objectives 184

Defining Global Strategy 186

Multinational Enterprises 187

Structuring an MNE 187

HR and Due Diligence 188

Global Staffing 188

Managing Expatriates 189

SHRM SCP Only 194

Summary 195

Key Terms 195

Exam Essentials 196

Review Questions 197

Chapter 11 Diversity and Inclusion 199

Exam Notables 200

The SHRM Exam Objectives 201

Defining Diversity, Equity, and Inclusion 202

Focusing on Diversity, Equity, and Inclusion 205

A Strategic Focus 207

An Operational Focus 209

Demographic Barriers to Success 212

Workplace Accommodations 220

Competency and Knowledge Alignment 221

Operating in a Diverse Workplace 221

Advocate for Diversity and Inclusion 221

SHRM SCP Only 223

Summary 223

Key Terms 224

Exam Essentials 224

Review Questions 225

Chapter 12 Risk Management 227

Exam Notables 228

The SHRM Exam Objectives 228

Types of Risk 230

Workplace Safety and Health 231

Security Risks 235

Enterprise Risk Management 238

The Risk Management Process 239

Risk Management Techniques 241

Written Risk Management Plans 243

SHRM SCP Only 245

Summary 246

Key Terms 247

Exam Essentials 247

Review Questions 248

Chapter 13 Corporate Social Responsibility 251

Exam Notables 252

The SHRM Exam Objectives 252

Defining Corporate Social Responsibility (CSR) 254

Corporate Shared Value 257

Benefits of Corporate Social Responsibility 258

Corporate Citizenship 258

Sustainable Business Practices 260

The Role of Human Resources 262

Business Strategy 262

Talent Acquisition 262

Risk Management 263

Total Rewards 264

Learning and Development 265

SHRM SCP Only 265

Summary 266

Key Terms 267

Exam Essentials 267

Review Questions 268

Chapter 14 U.S. Employment Laws and Regulations 271

Exam Notables 272

The SHRM Exam Objectives 272

The Regulatory Environment 275

Laws Enforced by the Equal Employment Opportunity Commission 277

Americans with Disabilities Act 278

Civil Rights Act of 1964 278

Genetic Information Nondiscrimination Act 279

Laws Enforced/Administered by the Occupational Safety and Health Administration 279

Occupational Safety and Health Act 280

National Institute for Occupational Safety and Health 281

Whistleblower Protection 281

Laws Administered by the Office of Workers’ Compensation Programs 282

Federal Employees’ Compensation Act 282

Longshore and Harbor Workers’ Compensation Act 282

Laws Administered by the National Labor Relations Board and the Office of Labor-Management Standards 282

National Labor Relations Act 283

Labor Management Relations Act 283

Labor-Management Reporting and Disclosure Act 285

Laws Administered by the Wage and Hour Division 286

Davis-Bacon Act 287

Employee Polygraph Protection Act 287

Fair Labor Standards Act 288

Family and Medical Leave Act 289

Walsh–Healey Public Contracts Act 290

Laws Administered by the Mine Safety and Health Administration 290

Federal Mine Safety and Health Act 291

The Mine Improvement and New Emergency Response Act 292

Laws Administered by the Employee Benefits Security Administration 292

Employee Retirement Income Security Act 293

Patient Protection and Affordable Care Act 294

Laws Administered by the Department of Homeland Security or the Department of Justice 294

H2A Temporary Agricultural Workers 294

Immigration and Nationality Act 295

Miscellaneous Laws and Concepts 296

Drug Free Workplace Act 296

Garnishment of Wages 296

Harassment 296

Lilly Ledbetter Fair Pay Act 297

LGBTQ Sex-Based Discrimination 298

Retaliation 298

Sexual Harassment 299

Worker Adjustment and Retraining Notification Act 299

Retention of Documents 300

SHRM-SCP Only 302

Summary 303

Key Terms 304

Exam Essentials 304

Review Questions 306

Part V The Organization Knowledge Domain 309

Chapter 15 Structure of the HR Function 311

Exam Notables 312

The SHRM Exam Objectives 312

Human Resources as a Core Competency 314

The Role of Human Resources 315

HR’s Job 317

Integrating Human Resources 320

Human Resource Service Models 322

Centralized/Decentralized HR Structures 322

Outsourcing 323

Measuring Human Resource Contributions 324

Competency and Knowledge Alignment 326

Delivering Messages 326

Exchanging Organizational Information 327

Listening 327

Networking 328

Relationship Building 329

SHRM SCP Only 329

Summary 330

Key Terms 331

Exam Essentials 331

Review Questions 332

Chapter 16 Organizational Effectiveness and Development 335

Exam Notables 336

The SHRM Exam Objectives 336

Organizational Effectiveness and Development Defined 338

People Interventions 339

Individual Behaviors 339

Group and Team Dynamics 341

Process Interventions 344

International Organization for Standardization 345

Structural Interventions 345

Customer or Product 345

Functional 346

Geographic 346

Matrix 346

Managing Change 346

Competency and Knowledge Alignment 348

Teamwork 348

Conflict Management 349

SHRM SCP Only 350

Summary 351

Key Terms 352

Exam Essentials 352

Review Questions 353

Chapter 17 Workforce Management 355

Exam Notables 356

The SHRM Exam Objectives 356

Integrating Workforce Management 358

Workforce Planning 358

Identify Gaps and Plan Action 361

Knowledge Management 362

Leadership Development 363

The Leadership Gap 363

Leadership Theories and Styles 365

Competency and Knowledge Alignment 369

Navigating the Organization 369

Vision 370

Managing HR Initiatives 370

Influence 371

SHRM SCP Only 372

Summary 372

Key Terms 373

Exam Essentials 373

Review Questions 375

Chapter 18 Employee and Labor Relations 377

Exam Notables 378

The SHRM Exam Objectives 378

Employment Rights and Responsibilities 380

Employment Agreements 381

Employment Disputes 383

Intellectual Property Rights 386

Trade Unions 387

Works Councils 389

Collective Bargaining 390

Contract Administration 390

Union Strategies 391

International Labor Relations 392

Competency and Knowledge Alignment 392

Negotiation 393

SHRM SCP Only 394

Summary 394

Key Terms 395

Exam Essentials 395

Review Questions 396

Chapter 19 Technology Management 399

Exam Notables 400

The SHRM Exam Objectives 400

Impact of Technology on HR Management 402

Technology and General HR Practices 403

Automation 403

Third-Party Vendor Management 404

Technology Policies 404

Employee Monitoring 407

Risk Management 407

SHRM SCP Only 408

Summary 408

Key Terms 409

Exam Essentials 409

Review Questions 410

Appendix A Answers to the Chapter Review Questions 413

Chapter 5: Strategic Human Resource Management 414

Chapter 6: Talent Acquisition 415

Chapter 7: Employee Engagement and Retention 416

Chapter 8: Learning and Development 417

Chapter 9: Total Rewards 419

Chapter 10: HR in the Global Context 420

Chapter 11: Diversity and Inclusion 421

Chapter 12: Risk Management 423

Chapter 13: Corporate Social Responsibility 424

Chapter 14: U.S. Employment Laws and Regulations 425

Chapter 15: Structure of the HR Function 426

Chapter 16: Organizational Effectiveness and Development 427

Chapter 17: Workforce Management 429

Chapter 18: Employee and Labor Relations 430

Chapter 19: Technology Management 431

Appendix B Summary of Form I-9

Changes 433

Exam Notables 434

Summary of Changes 434

Updates Based on Form I-9 Revision 434

Major Guidance Changes 434

New Content 435

Major Clarifications 435

Plain Language Updates 435

Index 437

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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