Social Intelligence : The New Science of Success

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 2009-02-24
  • Publisher: Pfeiffer & Co

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Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your "social radar," an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level. This book is filled with intriguing concepts, enlightening examples, stories, cases, situational strategies, and a self-assessment tool - all designed to help you learn to navigate social situations more successfully.

Author Biography

Karl Albrecht is a management consultant, executive advisor, futurist, speaker, and a prolific author. As chairman of Karl Albrecht International, he is known worldwide as a key thought leader in business. He is the author of such best-selling books as Service America!, Brain Power, The Northbound Train, and The Power of Minds at Work.

Table of Contents

Forewordp. vii
Acknowledgmentp. ix
Prefacep. xi
A Different Kind of "Smart"p. 1
Old Wine in New Bottles?p. 3
Going Beyond IQp. 6
EI, SI, or Both?p. 10
From Toxic to Nourishingp. 12
Blind Spots, Lenses, and Filtersp. 14
Social Halitosis, Flatulence, and Dandruffp. 16
The "Dilbert" Factorp. 23
Can We Become a Socially Smarter Species?p. 25
S.P.A.C.E.: The Skills of Interactionp. 28
"S" Stands for Situational Awarenessp. 33
Situational Dumbness and Numbnessp. 34
Ballistic Podiatry: Making the Worst of a Situationp. 36
Reading the Social Contextp. 38
What to Look Forp. 40
The Proxemic Contextp. 41
The Behavioral Contextp. 47
The Semantic Contextp. 51
Navigating Cultures and Subculturesp. 58
Codes of Conduct: Violate the Rules at Your Perilp. 61
Building the Skills of Situational Awarenessp. 66
"P" Stands for Presencep. 69
Being Therep. 70
Is Charisma Over-Rated?p. 72
Do Looks Matter?p. 75
Reading (and Shaping) the "Rules of Engagement"p. 75
The Ugly American Syndromep. 78
More of You, Less of Mep. 80
A Case of Attitudep. 82
Building the Skills of Presencep. 85
"A" Stands for Authenticityp. 87
Take a Tip from Popeyep. 88
It's a Beautiful Day in the SI Neighborhoodp. 90
The Snap-On Smile: Can You Fake Sincerity?p. 93
Left-Handed Complimentsp. 94
The Puppy Dog Syndromep. 97
Narcissism: It's Really All About Mep. 98
Head Games, Power Struggles, and Manipulationp. 102
Building the Skills of Authenticityp. 105
"C" Stands for Clarityp. 107
A Way with Wordsp. 108
Hoof-in-Mouth Disease: Sometimes Silence Works Bestp. 110
Role-Speak and Real-Speakp. 114
Helicopter Language and Elevator Speechesp. 116
"Clean" Language and "Dirty" Languagep. 119
Verbal Bludgeonsp. 121
Taking a Brain for a Walkp. 125
The Power of Metaphorp. 128
E-Prime: the Language of Sanityp. 130
Building the Skills of Clarityp. 135
"E" Stands for Empathyp. 137
What Destroys Empathy?p. 138
What Builds Empathy?p. 142
The Platinum Rulep. 147
The Irony of Empathic Professionsp. 149
L.E.A.P.S.: Empathy by Designp. 152
Empathy in Four Minutesp. 154
Building the Skills of Empathyp. 156
Assessing and Developing SIp. 159
Assessing Your Interaction Skillsp. 160
Self-Awareness: Seeing Yourself as Others See Youp. 166
Assessing Your Interaction Style: Drivers, Energizers, Diplomats, and Lonersp. 168
The Strength-Weakness Ironyp. 177
Priorities for Improvementp. 180
SI in the World of Work: Some Reflectionsp. 185
The Real and Legal Consequences of Social Incompetencep. 184
Cultures of Conflict and Crazinessp. 187
Hierarchies, Testosterone, and Gender Politicsp. 193
Getting it Right at Work and Wrong at Homep. 198
The Diversity Puzzlep. 200
Ritual, Ceremony, and Celebrationp. 203
Positive Politics: Getting Ahead with Your Value System Intactp. 207
SI in Charge: Thoughts on Developing Socially Intelligent Leadersp. 211
The S.O.B. Factorp. 212
Executive Hubris: Its Costs and Consequencesp. 216
Best Boss, Worst Bossp. 219
P.O.W.E.R.: Where It Comes From, How to Get Itp. 222
How the Worst Bastards on the Planet Get and Keep Powerp. 224
The Algebra of Influencep. 226
S.P.I.C.E.: Leading When You're Not In Chargep. 227
SI and Conflict: Thoughts About Getting Alongp. 233
The Double Spiral of Conflictp. 234
Why Argue?p. 241
Crucial Conversationsp. 243
Added Value Negotiatingp. 246
Epilogue. SI and the Next Generation: Who's Teaching Our Kids?p. 253
Our Children Are Not Our Childrenp. 254
The (Only) Ten Basic News Storiesp. 256
Anxiety Drives Attentionp. 260
Breaking the Addiction to Televisionp. 262
The Buying of Our Babiesp. 265
Video Games: The New Sandlotp. 267
Teachers, Parents, or Neither?p. 270
Belonging or Be Longing?p. 272
The S.P.A.C.E. Solution for Schoolsp. 276
A Prescription for SI at Every Agep. 278
Indexp. 281
About the Authorp. 289
Table of Contents provided by Ingram. All Rights Reserved.

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