Social Work Processes (with InfoTrac)

by Compton, Beulah R.; Galaway, Burt; Cournoyer, Barry R.

• ISBN13: 9780534365592
• ISBN10: 0534365590
• Edition: 7th
• Format: Paperback
• Copyright: 2004-08-06
• Publisher: Cengage Learning

Summary

SOCIAL WORK PROCESSES emphasizes process and collaborative partnerships between social workers and clients, incorporating systems and ecological perspectives, advocacy, case management, and group and community work. The book's conceptual framework supports, encourages, and organizes skill development and skill teaching in a diversity of settings and client populations.

Table of Contents

Part I Context for Deciding What to Do
Introduction	1	(22)
Social Work Practice and Context	1	(4)
Social Work	1	(3)
Process	4	(1)
Social Welfare	4	(1)
The Ecosystem (Person-in-Situation) Perspective	5	(1)
A Person and Situation Focus for Social Work Practice	6	(3)
The Biopsychosocial Sciences	7	(1)
Professional Focus	8	(1)
Problem Solving	9	(3)
Methods and Interventions	9	(1)
Social Work Processes	10	(1)
Problem Solving, Strengths Discovery, and Solution Seeking	10	(2)
Five Principles of Strengths-Based Case Management	12	(3)
Social Work and Case Management	13	(1)
Social Work and Psychoherapy	13	(1)
Settings for Practice	14	(1)
Generalist Social Work Practice Compared with Method-Focused Agency Practice	15	(2)
Generalists and Specialists	15	(1)
Knowledge Development, Research, and Practice	16	(1)
The Client-Worker Partnership	17	(1)
Collaborative Processes	17	(1)
Governments as Community Economic Development (CED) Partners	18	(2)
Values for Practice	18	(1)
Readiness for Partnership	19	(1)
Chapter Summary	20	(1)
Learning Exercises: Readings, InfoTrac, and the Web	21	(2)
The Ecosystem Perspective and the Use of Knowledge	23	(43)
Systems Theory	23	(15)
System Dimensions	24	(12)
Processes	36	(1)
Systems and Social Work Practice	37	(1)
Ecosystems	38	(1)
Person-in-Situation	38	(1)
Key Ecosystem Concepts	39	(10)
What Is the Person?	40	(8)
What Is the Environment?	48	(1)
The Multifaceted Individual	49	(1)
Interactional Factors That Influence Individual Development	50	(5)
Integration of Person and Environment	52	(1)
The Environment as a Series of Mediating Layers	53	(2)
Knowledge for Use	55	(6)
Research and Practice	57	(2)
Theory and Practice	59	(1)
Knowledge and Values	60	(1)
Considering a Theory for Use in Social Work Practice	61	(2)
Acting on Incomplete Knowledge	62	(1)
A Social Work Pledge in the Face of Incomplete Knowledge	63	(1)
Chapter Summary	63	(1)
Learning Exercises: Readings, InfoTrac, and the Web	63	(3)
Problem Solving: A Process for Social Work Practice	66	(15)
Problem-Solving as a Life Process	66	(2)
The Simplex System to Improve Organizational Problem Solving	68	(1)
Who Determines Client Needs?	69	(1)
Problem Solving in Social Work	70	(4)
Phases of the Problem-Solving Process	71	(3)
Starting Where the Client Is	74	(2)
Clients, Applicants, Prospects, and Respondents	76	(1)
Joe, A Potential Suicide	77	(2)
Phases of the Problem-Solving Process	79	(1)
Chapter Summary	79	(1)
Learning Exercises: Readings, InfoTrac, and the Web	80	(1)
Client-Worker Partnership	81	(18)
Nature of the Client-Worker Partnership	81	(1)
Negotiating Decisions	81	(1)
Client Self-Determination and End-of-Life Decisions	82	(3)
Different but Equal Contributions	83	(1)
Partnership and Professionalism	83	(1)
Social Work Values	84	(1)
Abstract and Concrete Values	85	(1)
Human Dignity and Uniqueness	85	(3)
Dignity Through Individualization	85	(2)
Dignity Through Strength	87	(1)
Dignity Through Participation	87	(1)
Children's Right to Be Heard	88	(1)
Dignity Through Accountability	88	(1)
Nonparticipatory Decision Making	89	(1)
Language That Invites Participation	90	(1)
Communicating Dignity	90	(1)
Self-Determination	91	(2)
Self-Determination and Options	91	(1)
Self-Determination and Client Values	92	(1)
Worker Values and Frustration	93	(1)
Worker Self-Determination	93	(1)
Legal Authority and Self-Determination	94	(1)
Use of Authority to Protect	94	(1)
Use of Authority to Force Participation in Service Programs	94	(1)
Finding a Foster Home for Arthur	95	(1)
Self-Determination in Prison	96	(1)
Chapter Summary	97	(1)
Learning Exercises: Readings, InfoTrac, and the Web	98	(1)
Authority for Social Work Practice	99	(21)
Authority from Clients	99	(1)
Focusing on Wants	99	(1)
Wants as a Focus for Social Work	100	(1)
Agency or Society as Client	100	(1)
Authority from the Profession	100	(1)
Selected Social Work Professional Associations	101	(1)
Professional Associations	101	(1)
Selected Social Work Education Associations	102	(2)
Licensure of Social Work	102	(1)
Professional Autonomy	103	(1)
Professional Culture	103	(1)
Authority from the Agency	104	(3)
An Interstitial Profession	104	(2)
Agency Function	106	(1)
Conflict Between Agency Function and Applicant Wants	107	(3)
The Agency as a Bureaucracy	108	(2)
Managing Conflicts Among the Sources of Authority	110	(3)
Conflict Between Agency and Professional Expectations	110	(2)
Working Within the Bureaucracy	112	(1)
The Good Bureaucrat	113	(4)
Clients and Policy Change	116	(1)
Alternative Structures for Practice	116	(1)
Chapter Summary	117	(1)
Learning Exercises: Readings, InfoTrac, and the Web	118	(2)
Ethical Practice	120	(22)
Values and Ethics	120	(1)
Organization of the NASW and CASW Codes of Ethics	121	(1)
Duty to Clients	121	(2)
Abuse of Power---Terrified Toddlers Taken from Home	123	(1)
Duty of Competent Practice	123	(1)
Abuses of Power in Child Placement	124	(1)
Generating and Sharing Knowledge	124	(1)
Selected Professional Writing Resources	125	(1)
Reacting to Incompetent Practice	125	(1)
Preparing Abstracts	126	(1)
Tips for Avoiding Successful Malpractice Actions	127	(1)
Duty to Advocate for Social Justice	127	(2)
Conflicts Between Class and Case Advocacy	128	(1)
The Means Test: A Dilemma in Social Work Practice	129	(2)
Deliberate Misdiagnosis	130	(1)
Duty to Provide Voluntary Public Service	131	(1)
Dual Relations	131	(1)
Confidentiality	132	(2)
Duties to Report, Warn, and Protect	132	(1)
Negative Consequences of Confidentiality	133	(1)
Confidentiality and HIV-Positive Clients	134	(1)
Does Warren Have Confidentiality?	135	(1)
Ethical Decision Making	135	(2)
Resolving Ethical Dilemmas	135	(1)
Distinguishing Ethical from Practice Issues	136	(1)
A Hierarchy of Principles to Guide the Resolution of Ethical Dilemmas	137	(1)
Debbie's Pregnant	137	(1)
Chapter Summary	138	(1)
Learning Exercises: Readings, InfoTrac, and the Web	139	(1)
Dual Relationships and Confidentiality	140	(2)
Relationship in Social Work Practice	142	(17)
Development of Relationship	142	(2)
Toward a Definition	142	(1)
Purpose	143	(1)
Variables Affecting How the Social Work Relationship Is Used	144	(1)
Relationship Competencies for Child Welfare Practice	145	(2)
Working Together	146	(1)
Elements of Relationship	147	(5)
Concern	148	(1)
Commitment and Obligation	149	(1)
Acceptance	150	(1)
Expectation	150	(1)
Empathy	151	(1)
Challenging a Respondent's Inaccurate Perception of the Worker	152	(1)
Pity, Sympathy, and Empathy	152	(2)
Authority and Power	152	(1)
Genuineness and Congruence	153	(1)
The Helping Person	154	(3)
Maturity and Courage	154	(2)
Creativity	156	(1)
Sensitivity and Reverence	156	(1)
Chapter Summary	157	(1)
Learning Exercises: Readings, InfoTrac, and the Web	157	(2)
Part II Tools for Deciding What to Do
Engaging Potential Clients	159	(26)
Communication	159	(1)
Basic Principles	159	(1)
The Communication Process	160	(1)
Feedback as a Communication Problem	161	(1)
Barriers to Communication	161	(1)
Stereotypes in a Case Summary	162	(1)
Failure to Respond to Client's Concerns	163	(2)
Communication Turn-Offs	165	(1)
Getting Started	165	(1)
Elements of the Worker's Presentation of Self	166	(5)
Preparing for Engagement	166	(2)
Engaging Applicants	168	(1)
Engaging Prospects	169	(1)
Engaging Respondents	169	(2)
Engaging Respondents in Situations of Alleged Child Abuse	171	(2)
Transfers	173	(1)
The Tasks of Engagement	173	(2)
Inviting Participation	173	(1)
Understanding the Presenting Problem	174	(1)
Mr. Keene: Disparate Worker and Client Goals	175	(3)
Understanding Applicant Wants	177	(1)
Engaging a Respondent	178	(1)
Our Limited Frame of Reference	179	(1)
Solution to Exhibit 8-10	180	(1)
Conflicting Goals	180	(1)
Clarifying Expectations and the Preliminary Agreement	181	(1)
Chapter Summary	181	(1)
Learning Exercises: Readings, InfoTrac, and the Web	181	(1)
Beginning a First Interview	182	(1)
A Failure of Engagement	183	(2)
Communicating Across Cultures	185	(9)
Different Communication Styles	185	(1)
Differences in Help-Seeking Behavior	185	(1)
Misdirected Advocacy	186	(1)
Distinctive Communication Styles	186	(1)
Cultural Competence	187	(1)
Research and Study	187	(1)
Cultural Guides	187	(1)
Clients as Resource	187	(1)
Human Diversity and Cultural Competence: Selected Online Resources	188	(1)
Some Pitfalls	188	(2)
Misconceptions About Cultural Homogeneity	189	(1)
Misconceptions About Cultural Relativism	189	(1)
Cultural Relativism and Assessment	190	(1)
Misconceptions About Identity	190	(1)
Misconceptions About Client-Worker Similarity	191	(1)
Chapter Summary	191	(1)
Interacting with a Person Affected by a Disability	192	(1)
Learning Exercises: Readings, InfoTrac, and the Web	192	(2)
Assessment	194	(28)
Exploration and Assessment	194	(1)
Definition	194	(1)
The Purpose of Assessment	194	(1)
Information as Processed Data	195	(1)
Assessment and Diagnosis	195	(1)
Arguments for and Against the Use of DSM-IV	196	(1)
Assessment as a Continuous Process	197	(1)
Types of Assessment	197	(1)
Types of Data	197	(2)
Client Wants and Desired Solutions	197	(2)
Whimspire Mission and Goals	199	(1)
Selecting a Tree	200	(3)
Exploring the Presenting Problem	201	(2)
Social Roles Used for the PIE System	203	(1)
Environmental Systems Used for the PIE System	204	(2)
Discovering Strengths	206	(1)
Data Collection	206	(1)
Locating Data	206	(1)
Strengths Assessment	207	(2)
Interviewing in Social Work	207	(2)
Common Communication Errors	209	(3)
Seeking Clarification	212	(2)
Other Data Collection Tools	213	(1)
Data Collection by Applicants	213	(1)
Processing Data and Decision Making	214	(1)
Use of Knowledge	214	(1)
Guidelines for Strengths Assessment	215	(2)
An Interview Plan Reflecting a Systems Perspective	217	(1)
Assessment Instruments	217	(1)
Assessment as Negotiation	218	(1)
Assessment as a Continuous Process	218	(1)
Partialization	218	(1)
Sequencing of Service Plans	219	(1)
Chapter Summary	219	(1)
Learning Exercises: Readings, InfoTrac, and the Web	220	(2)
The Service Agreement	222	(16)
Aspects of the Service Agreement	222	(2)
Definition	222	(1)
The Problem for Work	223	(1)
Ingredients of a Social Work Service Agreement	224	(2)
Goals and Solutions	224	(2)
Getting John Out of the House	226	(1)
Well-Formed Goals	227	(1)
Recipe File for Mrs. Stover?	227	(1)
The Action Plan	227	(1)
A Sample Service Agreement with Mrs. Stover	228	(1)
Helping a Group Reach a Decision	229	(1)
Written Agreements	230	(1)
Intervention Roles	230	(2)
Definition	230	(1)
Social Broker	231	(1)
Facilitator	231	(1)
Teacher	231	(1)
A Drop-In Neighbor	232	(1)
Mediator	232	(1)
Mediating a Conflict in a Board and Lodging Home	233	(1)
Advocacy with Social Security	233	(1)
Advocate	233	(1)
How to Discipline Jimmy?	234	(1)
Generalist Practice	234	(1)
Chapter Summary	235	(1)
Learning Exercises: Readings, InfoTrac, and the Web	235	(2)
Objectives and Intervention Plan with a Spouse Abuse Client	237	(1)
Part III Tools for Doing the Decided
Intervention Methods to Mobilize Client Power	238	(21)
Securing Resources	238	(1)
Who Will Care for Mr. Sandstone?	239	(1)
Actively Supplying Resources	239	(1)
Direct Intervention	239	(1)
Opportunities	240	(1)
Organizing	240	(1)
Enhancing Self-Awareness	240	(1)
Social Action with Hmong Veterans	241	(4)
Reflecting	242	(1)
Going Beyond	242	(1)
Asking About Process	242	(1)
Responding with Immediacy	243	(1)
Interpreting	243	(1)
Limit Setting	244	(1)
Looking for Strengths	244	(1)
Confrontation	244	(1)
Using Feedback to Promote Personal Growth	245	(1)
Behavioral Descriptions	246	(1)
Strengthening Social Skills	246	(1)
Teaching	246	(1)
Ten Misconceptions About Communication	247	(1)
Accessing Information	248	(2)
Sharing Information, Opinions, and Advice	248	(1)
Self-Disclosing	248	(2)
Truth Telling	250	(1)
Facilitating Decision Making	250	(1)
Decision Making as Problem Solving	250	(1)
Too Much Honesty	251	(1)
Logical Discussion	251	(1)
A Service Plan to Assist in Decision Making	252	(1)
Finding Meaning	252	(1)
Force Field Analysis	253	(1)
Some Irrational Beliefs	254	(1)
Chapter Summary	255	(1)
Learning Exercises: Readings, InfoTrac, and the Web	256	(1)
What's Next for Jim?	257	(2)
Case Management and Formal Social Support	259	(7)
Social Support	259	(1)
Case Management and Formal Social Support	260	(1)
Case Management	260	(1)
Functions and Principles of Case Management for Families and Children	261	(1)
Effective Referrals	261	(2)
Information About Resources	262	(1)
Preparing Clients	262	(1)
Preparing Agencies	262	(1)
A Letter on Behalf of a Client	263	(1)
Facilitating Contact	264	(1)
Follow-Up	264	(1)
Chapter Summary	264	(1)
Learning Exercises: Readings, InfoTrac, and the Web	264	(2)
Mobilizing Informal Social Support	266	(12)
Informal Social Support	266	(1)
Definition	266	(1)
Informal Social Support	267	(1)
Benefits of Informal Social Support	267	(1)
Social Support for Neglectful Parents	268	(1)
Strengthening Informal Support Networks	268	(1)
Social Support for a Woman with Schizophrenia	269	(1)
Assisting Jerry to Organize an AA Group	270	(1)
Creating and Changing Informal Support Networks	271	(1)
Informal Helping Behavior	272	(2)
Diminished Social Network After a Life Transition	274	(1)
Mutual Aid Groups	274	(1)
Integrating Formal and Informal Support	275	(1)
Chapter Summary	275	(1)
Learning Exercises: Readings, InfoTrac, and the Web	276	(1)
My Mother Doesn't Want to Know	277	(1)
Building Helping Communities	278	(12)
Contributing to Social Capital	278	(1)
Consulting Informal Helpers	279	(1)
Social Capital and Civic Engagement	280	(1)
Revised Service Plan to Assist Bonita to Make a Decision	281	(1)
Fear of Helping Children	282	(1)
Semi Silences SOS Pleas	282	(1)
Building Trust Through Communication	282	(1)
Peacemaking	283	(1)
Organizing Helping Communities	283	(1)
Dangerous Assumptions	284	(1)
Mentoring and Support Organizations	284	(1)
One Church--One Offender	285	(1)
Community Economic Development	285	(1)
Microlending and Microenterprise Resources	286	(1)
Social Action Groups	286	(1)
Cooperatives Resources	287	(2)
Chapter Summary	287	(1)
Learning Exercises: Readings, InfoTrac, and the Web	288	(1)
Absentee Human Service Systems	289	(1)
Teamwork for Social Work Practice	290	(13)
The Problem-Solving Approach to Teamwork	290	(2)
Teamwork as a Resource	290	(1)
The Team Leader	291	(1)
Types of Teams	291	(1)
Typology of Teams	292	(1)
Intraprofessional and Interdisciplinary Teams	292	(2)
Obstacles to Effective Teamwork	293	(1)
Reluctant Team Members	294	(3)
Competition	294	(2)
Differences in Professional and Agency Culture	296	(1)
Teamwork and Advocacy	296	(1)
Disagreements Regarding Discharge Planning	297	(1)
Natural Helper Teams	297	(1)
Facilitating a Natural Helper Team	298	(1)
Helping Foster and Adoptive Children	299	(1)
The Downside of Teamwork	299	(1)
The Sadistic Team Leader	300	(1)
Chapter Summary	300	(1)
Learning Exercises: Readings, InfoTrac, and the Web	301	(1)
Occupational Trainees	302	(1)
Evaluating Practice	303	(16)
Program and Practice Evaluations	303	(2)
An Evaluation Model	304	(1)
Elements of Program Structure and Logic	305	(1)
A Logic Model	305	(1)
Assisting with Program Evaluation	306	(1)
Practice-Research	306	(1)
Evaluation as Client Service	306	(1)
Differing Views About Objectives and Evaluation	307	(2)
Fidelity Checking	308	(1)
Flow Chart of an Intervention Plan	309	(1)
A Service Plan for Ron	310	(1)
Guidelines for Confrontation	310	(1)
The Problem-Solving Model	311	(1)
Evaluation as a Continuous Process	311	(1)
Goal Attainment Scaling	311	(1)
Goal Attainment Follow-Up Grid	312	(1)
Single System Designs	312	(1)
Goal Attainment Follow-Up Grid: Case Example	313	(1)
Unintended Consequences	314	(1)
Record Keeping	315	(1)
Social Work Recording	316	(1)
Chapter Summary	317	(1)
Learning Exercises: Readings, InfoTrac, and the Web	317	(2)
Endings in Social Work	319	(7)
Types of Endings	319	(1)
Client Reactions	319	(1)
Preparing Clients for Endings	320	(1)
Should the Group End?	321	(1)
Ending a Group	322	(1)
Endings as Learning Experiences	322	(1)
Worker Reactions to Endings	323	(1)
Chapter Summary	324	(1)
Learning Exercises: Readings, InfoTrac, and the Web	324	(2)
Self-Care	326	(201)
Stress and Distress	326	(2)
Self-Awareness	328	(1)
Control Issues	329	(1)
Social Support	330	(1)
Chapter Summary	330	(1)
Learning Exercises: Readings, InfoTrac, and the Web	331	(2)
Part IV Additional Readings
Mrs. Warren's Profession	333	(1)
George Bernard Shaw
The Strengths Perspective: Principles and Practices	334	(10)
Dennis Saleebey
The House on Sixth Street	344	(5)
Francis P. Purcell
Harry Specht
An Ecosystemic Approach to Assessment	349	(12)
Jane F. Gilgun
Social Work and the Medicine Wheel Framework	361	(6)
Lyle Longclaws
The Birky Family	367	(2)
The Stover Family	369	(11)
Variations on the Problem-Solving Theme	380	(5)
Ralph Woehle
Betty Smith	385	(4)
The Record of Change: Client-Focused Recording	389	(5)
Susan Steiger Tebb
Four Pennies to My Name: What It's Like on Welfare	394	(8)
Addie Morris
Approach and Companionship in the Engagement Process	402	(3)
Craig Rennebohm
Basic Communications Skills for Work with Groups	405	(8)
Barry R. Cournoyer
Katharine V. Byers
A Framework for Establishing Social Work Relationships Across Racial/Ethnic Lines	413	(3)
Joan Velasquez
Marilyn E. Vigil
Eustolio Benavides
Family Group Decision Making	416	(6)
Gale Burford
Joan Pennell
Susan MacLeod
The Clinical Utility of Models and Methods of Assessment in Managed Care	422	(10)
Cynthia Franklin
Catheleen Jordan
A Brief Solution-Focused Practice Model	432	(5)
Michelle MacKenzie
Goal Setting with Biological Families	437	(12)
Edith Fein
Ilene Staff
Action as a Vehicle for Promoting Competence	449	(9)
Anthony N. Maluccio
The Social Work Process of Social Care Planning	458	(8)
Miriam M. Johnson
W. David Harrison
Social Work, Social Care, Care Management, and User Involvement	466	(6)
Reima Ana Maglajlic
Self-Help in African American Communities: A Historical Review	472	(5)
Elijah Mickel
Does My Intervention Make a Difference? Single System Research	477	(7)
Robert W. Weinbach
Termination in Context	484	(7)
Howard Hess
Peg McCartt Hess
Burnout: An Occupational Hazard for Social Workers	491	(5)
Jan L. Hagen
Leonard Timms	496	(17)
Robert B. Bennett
The Omar Family	513	(14)
Khadija Khaja
References	527	(48)
Index	575