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| Introduction Getting Your Own Way | p. vii |
| References | p. xiv |
| Acquiring Social Information | p. 1 |
| References | p. 27 |
| Compliance-Gaining Goals: an Inductive Analysis of Actors' Goal Types, Strategies, and Successes | p. 33 |
| References | p. 83 |
| Acknowledgments | p. 83 |
| The Language of Control in Interpersonal Communication | p. 91 |
| References | p. 105 |
| Affinity Seeking | p. 109 |
| References | p. 132 |
| Comforting Messages: Features, Functions, and Outcomes | p. 135 |
| Conclusion | p. 155 |
| References | p. 157 |
| Communication Strategies in Conflict and Mediation | p. 163 |
| References | p. 187 |
| Deception: Strategic and Nonstrategic Communication | p. 191 |
| References | p. 220 |
| Strategies for Effective Communication and Adaptation in Intergroup Contexts | p. 225 |
| References | p. 266 |
| References | p. 266 |
| Strategic Functions of Nonverbal Exchange | p. 273 |
| References | p. 290 |
| Author Index | p. 295 |
| Subject Index | p. 307 |
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