Preface | p. x |
Overview of Strategic Management | p. 2 |
The Nature of Strategic Management | p. 2 |
What Is Strategic Management? | p. 5 |
Key Terms in Strategic Management | p. 8 |
The Strategic-Management Model | p. 13 |
Benefits of Strategic Management | p. 15 |
Why Some Firms Do No Strategic Planning | p. 17 |
Pitfalls in Strategic Planning | p. 18 |
Guidelines for Effective Strategic Management | p. 18 |
Business Ethics and Strategic Management | p. 20 |
Comparing Business and Military Strategy | p. 24 |
The Nature of Global Competition | p. 25 |
Cohesion Case: Krispy Kreme Doughnuts, Inc.--2004 | p. 32 |
Experiential Exercises | p. 44 |
Strategy Formulation | p. 48 |
The Business Vision and Mission | p. 48 |
What Do We Want to Become? | p. 50 |
What Is Our Business? | p. 53 |
Importance of Vision and Mission Statements | p. 55 |
Characteristics of a Mission Statement | p. 58 |
Components of a Mission Statement | p. 63 |
Writing and Evaluating Mission Statements | p. 63 |
Experiential Exercises | p. 69 |
The External Assessment | p. 72 |
The Nature of an External Aduit | p. 74 |
The Industrial Organization (I/O) View | p. 76 |
Economic Forces | p. 77 |
Social, Cultural, Demographic, and Environmental Forces | p. 79 |
Political, Governmental, and Legal Forces | p. 83 |
Technological Forces | p. 86 |
Competitive Forces | p. 87 |
Competitive Analysis: Porter's Five-Forces Model | p. 92 |
Sources of External Information | p. 96 |
Forecasting Tools and Techniques | p. 96 |
The Global Challenge | p. 97 |
Industry Analysis: The External Factor Evaluation (EFE) Matrix | p. 101 |
The Competitive Profile Matrix (CPM) | p. 104 |
Experiential Exercises | p. 109 |
The Internal Assessment | p. 112 |
The Nature of an Internal Aduit | p. 114 |
The Resource-Based View (RBV) | p. 117 |
Integrating Strategy and Culture | p. 118 |
Management | p. 123 |
Marketing | p. 128 |
Finance/Accounting | p. 132 |
Production/Operations | p. 139 |
Research and Development | p. 141 |
Management Information Systems | p. 144 |
The Value Chain | p. 146 |
The Internal Factor Evaluation (IFE) Matrix | p. 147 |
Experiential Exercises | p. 154 |
Strategies in Action | p. 156 |
Long-Term Objectives | p. 158 |
Types of Strategies | p. 161 |
Integration Strategies | p. 164 |
Intensive Strategies | p. 167 |
Diversification Strategies | p. 169 |
Defensive Strategies | p. 172 |
Michael Porter's Generic Strategies | p. 176 |
Means for Achieving Strategies | p. 178 |
First Mover Advantages | p. 184 |
Strategic Management in Nonprofit and Governmental Organizations | p. 185 |
Strategic Management in Small Firms | p. 187 |
Experiential Exercises | p. 192 |
Strategy Analysis and Choice | p. 196 |
The Nature of Strategy Analysis and Choice | p. 198 |
A Comprehensive Strategy-Formulation Framework | p. 200 |
The Input Stage | p. 201 |
The Matching Stage | p. 202 |
The Decision Stage | p. 220 |
Cultural Aspects of Strategy Choice | p. 224 |
The Politics of Strategy Choice | p. 225 |
Governance Issues | p. 226 |
Experiential Exercises | p. 234 |
Strategy Implementation | p. 240 |
Implementing Strategies: Management and Operations Issues | p. 240 |
The Nature of Strategy Implementation | p. 242 |
Annual Objectives | p. 244 |
Policies | p. 246 |
Resource Allocation | p. 248 |
Managing Conflict | p. 249 |
Matching Structure with Strategy | p. 250 |
Restructuring, Reengineering and E-Engineering | p. 255 |
Linking Performance and Pay to Strategies | p. 257 |
Managing Resistance to Change | p. 259 |
Managing the Natural Environment | p. 261 |
Creating a Strategy-Supportive Culture | p. 264 |
Production/Operations Concerns When Implementing Strategies | p. 268 |
Human Resource Concerns When Implementing Strategies | p. 269 |
Experiential Exercises | p. 278 |
Implementing Strategies: Marketing, Finance/Accounting, R&D, and MIS Issues | p. 280 |
The Nature of Strategy Implementation | p. 282 |
Marketing Issues | p. 282 |
Finance/Accounting Issues | p. 288 |
Research and Development (R&D) Issues | p. 299 |
Management Information Systems (MIS) Issues | p. 301 |
Experiential Exercises | p. 306 |
Strategy Evaluation | p. 308 |
Strategy Review, Evaluation, and Control | p. 308 |
The Nature of Strategy Evaluation | p. 310 |
A Strategy-Evaluation Framework | p. 314 |
The Balanced Scorecard | p. 320 |
Published Sources of Strategy-Evaluation Information | p. 320 |
Characteristics of an Effective Evaluation System | p. 323 |
Contingency Planning | p. 324 |
Auditing | p. 325 |
Twenty-First-Century Challenges in Strategic Management | p. 326 |
Experiential Exercises | p. 332 |
Strategic Management Case Analysis | p. 334 |
How to Prepare and Present a Case Analysis | p. 334 |
What Is a Strategic Management Case? | p. 336 |
Guidelines for Preparing Case Analyses | p. 336 |
Preparing a Case for Class Discussion | p. 337 |
Preparing a Written Case Analysis | p. 338 |
Making an Oral Presentation | p. 340 |
Sample Case Analysis Outline | p. 345 |
Name Index | p. 349 |
Subject Index | p. 352 |
Company Index | p. 357 |
Service Company Cases | |
Telecommunications, Inc. | |
Verizon Communications, Inc.--2004 | p. 2 |
Nextel Communications, Inc.--2004 | p. 12 |
Airlines | |
Southwest Airlines Co.--2004 | p. 24 |
AMR Inc.--2004 | p. 34 |
Internet Companies | |
E*TRADE Financial, Corp.--2004 | p. 42 |
eBay Inc.--2004 | p. 50 |
Amazon.com, Inc.--2004 | p. 62 |
Retailers | |
The Kroger Company--2003 | p. 74 |
Limited Brands--2004 | p. 88 |
Wal-Mart Stores, Inc.--2004 | p. 102 |
Target Corporation--2003 | p. 116 |
Entertainment | |
Mandalay Resort Group--2004 | p. 124 |
Royal Caribbean Cruises Ltd.--2004 | p. 134 |
Small For-Profit Business | |
The Quarry, Inc., Indoor Climbing Center--2004 | p. 148 |
First Reliance Bank--2003 | p. 160 |
Bridal Gallery--2003 | p. 172 |
Champions Hydro-Lawn, Inc.--2003 | p. 178 |
Nonprofit Organizations | |
The Audubon Nature Institute--2003 | p. 188 |
Central United Methodist Church--2004 | p. 200 |
The United States Postal Service--2004 | p. 210 |
American Red Cross--2004 | p. 220 |
The Classic Car Club of America--2004 | p. 234 |
Utah Valley State College--2004 | p. 244 |
Manufacturing Company Cases | |
Transportation | |
Harley-Davidson, Inc.--2004 | p. 256 |
Winnebago Industries--2004 | p. 264 |
Cosmetics | |
Avon Products, Inc.--2004 | p. 274 |
Revlon, Inc.--2004 | p. 284 |
Food and Beverage | |
Pilgrim's Pride Corporation--2004 | p. 296 |
Anheuser-Busch Companies, Inc.--2004 | p. 306 |
Aerospace | |
Boeing--2004 | p. 314 |
Lockheed Martin Corporation--2004 | p. 326 |
Computers | |
Apple Computer, Inc.--2004 | p. 338 |
Gateway, Inc.--2004 | p. 350 |
Medical | |
Stryker Corporation--2004 | p. 360 |
Biomet, Inc.--2004 | p. 368 |
Sporting Goods | |
Nike--2004 | p. 380 |
Reebok International, Ltd. (RBK)--2004 | p. 396 |
Calloway Golf Company--2004 | p. 408 |
Tobacco | |
UST Inc.--2004 | p. 416 |
R.J. Reynolds Tobacco Company--2004 | p. 426 |
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