Strategic Supply Chain Alignment

by Gattorna,John; Gattorna,John

• ISBN13: 9780566078255
• ISBN10: 0566078252
• Format: Hardcover
• Copyright: 1998-06-28
• Publisher: Routledge

Table of Contents

Acknowledgements	xi	(2)
Foreword	xiii
Gregory Owens
Introduction	1	(7)
John Gattorna
CHAPTER 1 New approaches to strategy Dynamic alignment of strategy and execution	8	(10)
Peter Fuchs
Andrew Young
Alida Zweidler-McKay
CHAPTER 2 Strategic supply chain management Creating shareholder value by aligning supply chain strategy with business strategy	18	(21)
Robert Evans
Alister Danks
PART I THE MARKET	39	(170)
Overview	40	(2)
CREATING CUSTOMER VALUE
CHAPTER 3 Aligned logistics operations Tailoring logistics to the needs of customers	42	(18)
Liane Torres
John Miller
CHAPTER 4 Customer support logistics The key to customer satisfaction	60	(17)
Robert Evans
Doug Castek
CHAPTER 5 Postponement for mass customization Satisfying customer demands for tailor-made products	77	(15)
Hau Lee
INTEGRATING SUPPLY WITH DEMAND
CHAPTER 6 The supply-demand nexus From integration to synchronization	92	(12)
Jeff Beech
CHAPTER 7 Efficient consumer response From harmful competition to winning collaboration in the grocery industry	104	(19)
David Sharpe
Richard Hill
CHAPTER 8 Components of demand planning putting together the details for success	123	(15)
Todd Smith
Jay Mabe
Jeff Beech
CHAPTER 9 Effective demand management Are you limiting the performance of your own supply chain?	138	(19)
Jamie Bolton
CHAPTER 10 Time compression in the supply chain Compress your supply chain: expand your customers satisfaction	157	(14)
Jon Bumstead
CHAPTER 11 Towards finding the perfect match Matching supply with demand in supply chains	171	(17)
Ananth Raman
CHAPTER 12 The personal computer supply chain Unlocking hidden value	188	(21)
Terry Austin
PART II STRATEGIC RESPONSE	209	(198)
Overview	210	(2)
CHANNEL STRATEGY
CHAPTER 13 Strategic value networks Redefining channel management	212	(14)
Randy Barba
Philip Roussel
Bruce Bendix
CHAPTER 14 Formulating a channel strategy How to master complex channel dynamics	226	(13)
John Miller
CHAPTER 15 The global retail supply chain Conquering complexity through a new supply chain framework	239	(16)
Ken Bonning
Ed Rader
Rick Chavie
CHAPTER 16 The consumer direct channel How the virtual retailer is winning new customers	255	(17)
Steve Bartolotta
SUPPLY CHAIN CONFIGURATION
CHAPTER 17 Relationships and alliances Embracing the era of network competition	272	(13)
Martin Christopher
CHAPTER 18 Strategic sourcing Aligning procurement needs with your business goals	285	(17)
Gregory Owens
Olivier Vidal
Rick Toole
Donovan Favre
CHAPTER 19 Network-modelling tools Enhancing supply chain decision making	302	(23)
Sue Jimenez
Tim Brown
Joe Jordan
CHAPTER 20 Global supply management Satisfying the global customer	325	(13)
Dave Anderson
Yamini Dhillon
Julian Remnant
OPERATIONS AND DISTRIBUTION MANAGEMENT
CHAPTER 21 Lean synchronous manufacturing `Hard-wiring' production to demand	338	(17)
David Kennedy
Barry Elliott
Frank Carbone
CHAPTER 22 Distribution operations Managing distribution facilities for strategic advantage	355	(14)
Duane Marvick
John White
CHAPTER 23 Transport management Future directions: redefining the role of transport	369	(12)
Rich Bergmann
Craig Rawlings
CHAPTER 24 Inventory management Keeping costs down while lifting customer satisfaction	381	(12)
Chris Norek
CHAPTER 25 Warehouse-management systems technologies Technology-enabled warehouse excellence	393	(14)
Bruce Richmond
Eric Peters
PART III CULTURAL CAPABILITY	407	(62)
Overview	408	(2)
ORGANIZATION OPTIONS
CHAPTER 26 Alternative organization options Moving from lines of hierarchy to networks of alliances	410	(15)
Paula Giles
Anthony Hancy
CHAPTER 27 Fourth-party logistics En route to breakthrough performance in the supply chain	425	(21)
John Gattorna
CHANGE MANAGEMENT
CHAPTER 28 The dynamics of change in the supply chain Translating supply chain strategies into action	446	(23)
Robert Easton
Robyn Brown
Duncan Armitage
PART IV LEADERSHIP	469	(22)
Overview	470	(2)
CHAPTER 29 New dimensions of leadership in the supply chain Aligning leadership style to the supply chain challenge	472	(19)
Cathy Walt
John Gattorna
PART V INFORMATION ENABLERS AND DRIVERS	491	(44)
Overview	492	(2)
CHAPTER 30 Strategy, information technology and the supply chain Managing information technology for success, not just survival	494	(15)
Tom Nickles
James Mueller
Timothy Takacs
CHAPTER 31 Supply chain management tools Minimizing the risks: maximizing the benefits	509	(12)
Bruce Richmond
Ann Burns
Jay Mabe
Linda Nuthall
Rick Toole
CHAPTER 32 Internet logistics Creating new customers and matching new competition	521	(14)
Grieg Coppe
Stephen Duffy
PART VI SPECIAL INTEREST	535	(98)
Overview	536	(1)
CHAPTER 33 Australia's fast-moving consumer goods industry Challenging manufacturers to join the integration revolution	537	(20)
Peter Moore
CHAPTER 34 The supply chain in the telecommunications industry The secret weapon for future competitiveness	557	(16)
Michael Mikurak
Rick Tullio
Scott Wiskoski
CHAPTER 35 The healthcare supply chain Applying best-practice remedies to the healthcare sector	573	(15)
Kim Wigglesworth
John Zelcer
CHAPTER 36 China's supply chain challenge Creativity in a giant marketplace	588	(15)
Denis Simon
David Ashton
CHAPTER 37 Reconfiguring the automotive industry supply chain Driving a new focus on customer value	603	(16)
Mark Reynolds
Scot Eisenfelder
CHAPTER 38 Reverse logistics Bringing the product back: taking it into the future	619	(14)
Theresa Jones
A final word	633	(4)
John Gattorna
Contributors	637	(18)
Index	655