IT Strategy in Action

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 2008-03-13
  • Publisher: Prentice Hall
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This book teaches students how to use and manage IT to deliver business value, with a focus on IT management issues, rather than technical issues.KEY TOPICS:IT Strategy in Actiontackles the real world challenges of IT management first, by exploring a set of the most important issues facing IT managers today and second, by providing a series of mini-cases which present these critical IT issues within the context of real organizations.Most suited for business professionals who are interested in discovering the latest research in business solutions through IT.

Table of Contents

Prefacep. ix
Delivering value with ITp. 11
Developing and Delivering on the IT Value Propositionp. 1
Peeling the Onion: Understanding IT Valuep. 2
The Three Components of the IT Value Propositionp. 6
Five Principles for Delivering Valuep. 10
Developing IT Strategy for Business Valuep. 14
Business and IT Strategies: Past, Present, and Futurep. 15
Four Critical Success Factorsp. 17
The Many Dimensions of IT Strategyp. 19
Toward an IT Strategy-Development Processp. 21
Challenges for CIOsp. 23
Linking IT to Business Metricsp. 26
Business Measurement: An Overviewp. 27
Key Business Metrics for ITp. 29
Designing Business Metrics for ITp. 30
Advice to Managersp. 34
Managing Perceptions of ITp. 37
The Value of Perceptionsp. 38
Perceptions in the Business-IT Relationshipp. 39
The Root Causes of Perceptions of ITp. 41
Managing Perceptionsp. 45
IT Leadership at MaxTradep. 51
Investing in TUFSp. 53
TT Planning at ModMetersp. 55
IT Governancep. 58
IT in the New World of Corporate Governance Reformsp. 58
IT and Regulatory Legislationp. 59
The Impact of Regulation on ITp. 60
Elements of Effective Compliance in ITp. 63
Good Practices in Enabling IT Compliancep. 67
Creating and Evolving a Technology Roadmapp. 72
What Is a Technology Roadmap?p. 73
The Benefits of a Technology Roadmapp. 74
Elements of the Technology Roadmapp. 75
Practical Steps for Developing a Technology Roadmapp. 83
The IT Budgeting Processp. 86
Key Concepts in IT Budgetingp. 87
The Importance of Budgetsp. 89
The IT Planning and Budget Processp. 91
IT Budgeting Practices That Deliver Valuep. 95
Information Management: The Nexus of Business and ITp. 98
Information Management: How Does It Fit?p. 99
A Framework for IMp. 100
Issues in EMp. 104
Getting Started in IMp. 108
IT in 2010p. 112
The Current (and Changing) World of ITp. 113
The IT Organization in 2010p. 116
Building Shared Services at RR Communicationsp. 127
Creating a Process-Driven Organization at AgCreditp. 131
IT-Enabled innovationp. 135
Strategic Experimentation with ITp. 135
Innovation and Strategic Experimentationp. 136
Strategic Experimentation within the Innovation Processp. 138
Strategies for Successful IT Experimentationp. 140
From Experimentation to Innovation: Lessons Learnedp. 142
Enhancing the Customer with Technologyp. 145
The Experience Economyp. 146
The Concept of "Flow"p. 147
Customer Experiencep. 148
Self-Service Technologiesp. 149
The Role of Technologyp. 150
Technology Strategies for Enhancing the Customer Experiencep. 152
Information Delivery: IT's Evolving Rolep. 160
Information and IT: Why Now?p. 161
Delivering Value through Informationp. 162
Effective Information Deliveryp. 166
The Future of Information Deliveryp. 170
Digital Dashboardsp. 174
What Is a Dashboard?p. 175
How Are Dashboards Being Used?p. 176
Dashboard Design and Developmentp. 178
What Are the Benefits?p. 179
Strategies for Successp. 182
Managing Electronic Communicationsp. 187
Electronic Communication: Definition and Technologiesp. 188
Managing Electronic Communications: Issues and Strategiesp. 188
Information Management at Homestyle Hotelsp. 197
Knowledge Management at Acme Consultingp. 200
CRM at Minitrexp. 202
Managing Technology at Genex Fuelsp. 204
Reinventing IT Capabilitiesp. 206
Developing IT Capabilitiesp. 206
Why Focus on IT Capabilities?p. 207
A Framework for Developing Key IT Capabilitiesp. 208
ITSourcingp. 217
The Evolution of Souxdngp. 218
Offshore and Nearshore Outsourcing: Emerging Sourcing Modelsp. 221
Successful Sourcingp. 225
The Changing Role of ITp. 227
Delivering IT Functions: A Decision Frameworkp. 230
A Maturity Model for IT Functionsp. 231
IT Delivery Options: Theory versus Practicep. 234
The "Real" Decision Criteriap. 238
A Decision Framework for Delivering IT Functionsp. 240
Building Better IT Leaders from the Bottom Upp. 245
The Changing Role of the IT Leaderp. 246
What Makes a Good IT Leader?p. 248
How to Build Better IT Leadersp. 251
Investing in Leadership Development; Articulating the Value Propositionp. 254
Developing IT Professionalismp. 258
Professional versus Professionalismp. 259
Principles of Professionalism for IT Managementp. 261
Principles of Professionalism for IT Workersp. 262
Developing Professionalism: Advice to TT Managersp. 267
Leveraging IT Vendors a t SleepSmartp. 271
Desktop Provisioning at CanCreditp. 275
Project Management at MMp. 277
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