Successful Manager's Handbook

by Gebelein, Susan H.; Stevens, Lisa A.; Skube, Carol J.; Lee, David G.; Davis, Brian L.

• ISBN13: 9780938529200
• ISBN10: 093852920X
• Format: Paperback
• Copyright: 2000-05-01
• Publisher: Shl Us

Table of Contents

Acknowledgments	vii
About This Book	viii
I. Thought Leadership
Strategy Factor
Create Strategic Advantage	3	(20)
Champion Change and Innovation	23	(24)
Create Customer Loyalty	47	(24)
Promote Global Perspective	71	(24)
Judgment Factor
Analyze Issues	95	(14)
Use Sound Judgment	109	(18)
Think Strategically	127	(12)
Business Knowledge Factor
Apply Technical/Functional Expertise	139	(10)
Use Financial Acumen	149	(24)
Manage Technology	173	(22)
Promote Corporate Citizenship	195	(16)
Planning and Execution Factor
Establish Plans	211	(16)
Manage and Improve Processes	227	(18)
Drive Execution	245	(32)
Manage Change	277	(24)
II. Results Leadership
Motivation and Courage Factor
Drive for Results	301	(16)
Lead Courageously	317	(14)
III. People Leadership
Leadership Factor
Influence Others	331	(20)
Build Talent Pools	351	(18)
Coach and Develop People	369	(28)
Engage and Inspire People	397	(24)
Foster Collaboration	421	(24)
Interpersonal Factor
Build Relationships	445	(22)
Manage Conflict	467	(14)
Leverage Individual and Cultural Diversity	481	(20)
Communication Factor
Foster Open Communication	501	(16)
Speak with Impact	517	(18)
Listen to Others	535	(14)
Write Effectively	549	(18)
IV. Self Leadership
Self-Management Factor
Inspire Trust	567	(18)
Demonstrate Adaptability	585	(16)
Practice Self-Development	601	(20)
Resources by Chapter	621	(68)
Web Site Resources	686	(3)
About Personnel Decisions International	689