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| Backgrounds | |
| Getting Started: Writing and Your Career | |
| Writing--An Essential Job Skill | |
| Writing for the Global Marketplace | |
| Using International English | |
| Four Keys to Effective Writing | |
| Characteristics of Job-Related Writing | |
| Ethical Writing in the Workplace | |
| Successful Employees are Successful Writers | |
| The Writing Process and Collaboration at Work | |
| What Writing Is and Is Not | |
| Researching | |
| Planning | |
| Drafting | |
| Revising | |
| Editing | |
| Collaboration Is Crucial to the Writing Process | |
| Advantages of Collaborative Writing | |
| Seven Guidelines for Successful Group Writing | |
| Sources of Conflict in Group Dynamics and How to Solve Them | |
| Computer-Supported Collaboration | |
| Correspondence | |
| Writing Routine Business Correspondence: Memos, Faxes, E-Mails, and Blogs | |
| What Memos, Faxes, E-Mails, IMs, and Blog Posts Have in Common | |
| Memos | |
| Guidelines for Sending Faxes | |
| Instant Messages (IMs) for Business Use | |
| Blogs | |
| Writing Letters: Some Basics for Communicating with Audiences Worldwide | |
| Letters in the Age of the Internet | |
| Letter Formats | |
| Parts of a Letter | |
| The Appearance of Your Letters | |
| Organizing a Standard Business Letter | |
| Making a Good Impression on Your Reader | |
| The Five Most Common Types of Business Letters | |
| Inquiry Letters | |
| Cover Letters | |
| Special Request Letters | |
| Sales Letters | |
| Customer Relations Letters | |
| International Business Correspondence | |
| How to Get a Job: Searchers, Dossiers, Portfolios, R?sum?s, Letters, and Interviews | |
| Steps the Employer Takes to Hire | |
| Steps to Follow to Get Hired | |
| Analyzing Your Strengths and Restricting Your Job Search | |
| Enhancing Your Professional Image | |
| Looking in the Right Places for a Job | |
| Dossiers and Letters of Recommendation | |
| Preparing a R?sum | |
| Letters of Application Going to an Interview | |
| Searching for the Right Job Pays | |
| Preparing Documents and Visuals | |
| Designing Successful Documents, Visuals, and Websites | |
| Organizing Information Visually | |
| The ABCs of Print Document Design | |
| Successful Document Design: A Wrap-Up | |
| The Purpose of Visuals | |
| Choosing Effective Visuals | |
| Inserting and Writing About Visuals: Some Guidelines | |
| Two Categories of Visuals: Tables and Figures | |
| Tables | |
| Figures | |
| Using Visual Ethically | |
| Using Appropriate Visuals for International Audiences | |
| Writing for and Designing Websites | |
| Writing Instructions and Procedures | |
| Instructions and Your Job | |
| Why Instructions Are Important | |
| The Variety of Instructions: A Brief Overview | |
| Assessing and Meeting Your Audience's Needs | |
| The Process of Writing Instructions | |
| Using the Right Style | |
| Using Visuals Effectively | |
| The Five Parts of Instructions | |
| Model of Full Set of Instructions | |
| Writing Procedures for Policies and Regulations | |
| Some Final Advice | |
| Writing Effective Short Reports and Proposals | |
| Why Short Reports Are Important | |
| Types of Short Reports | |
| Seven Guidelines for Writing Short Reports | |
| Periodic Reports | |
| Sales Reports | |
| Progress Reports | |
| Trip/Travel Reports | |
| Incident Reports | |
| Protecting Yourself Legally | |
| Writing Successful Proposals | |
| Internal Proposals | |
| Sales Proposals | |
| Writing Careful Long Reports | |
| Characteristics of a Long Report | |
| The Process of Writing a Long Report | |
| Parts of a Long Report | |
| Documenting Sources | |
| A Model Long Report | |
| Making Successful Presentations at Work | |
| Types of Presentations | |
| Informal Briefings | |
| Formal Presentations | |
| A Writer's Brief Guide to Paragraphs, Sentences, and Words | |
| Paragraphs | |
| Sentences | |
| Words | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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