Successful Writing at Work: Concise Edition

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  • Format: Nonspecific Binding
  • Copyright: 2011-01-01
  • Publisher: Cengage Learning US

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Supplemental Materials

What is included with this book?


To teach the communication skills necessary for success in the workplace, Kolin offers an abundance of realistic situations, examples, and clear, detailed guidelines. The text guides students from basic concepts such as audience analysis, tone, and format, through the overall writing process. The text's hallmark pedagogical features, including a handbook of style and mechanics, present information in a manner that is accessible to students and instructors alike. Up-to-date coverage of communication protocols and strategies includes computer graphics and document design, e-mail, and the creation and use of web sites. A strong emphasis on collaborative writing, viewed as part of the writing process, is carried out in sample memos and reports and in case studies.

Table of Contents

Note: Each chapter concludes with a Revision Checklist and Exercises
Getting Started: Writing and Your Career Writing--An Essential Job Skill Tech Note: Know Your Computer at Work Four Keys to Effective Writing Characteristics of Job-Related Writing Ethical Writing in the Workplace
The Writing Process at Work What Writing Is and Is Not Researching Tech Note: Research: Sources and Strategies Case Study: The Writing Process Planning Tech Note: Generating Text Case Study: Outline Drafting Case Study: Drafting Tech Note: Drafting on Your Computer Revising Tech Note: Revising On-Line Case Study: The Revision Process Editing Tech Note: On-Line Editing Tech Note: Computers as Writing Tools
Collaborative Writing and Meetings at Work Teamwork Is Crucial to Business Success Advantages of Collaborative (Group) Writing Tech Note: Instant Messaging Collaborative Writing and the Writing Process Tech Note: In-House Research A Case Study in Collaborative Editing Guidelines for Successful Group Writing Tech Note: Make the Meeting Sources of Conflict in Group Dynamics and How to Solve Them Tech Note: Good and Poor Negotiators Tech Note: Two Valuable Institute Seminars Models for Collaboration The Evolution of a Collaboratively Written Document Collaborating On-Line Tech Note: Software That Helps You Write Collaboratively Tech Note: WebCT Tech Note: Handheld Computers Case Study: Collaborating via E-Mail Meetings Tech Note: Scheduling with Lotus Organizer
Writing Memos, Faxes, and E-Mail What Memos, Faxes, and E-Mail Have in Common Memos Faxes Tech Note: E-Mail and Your Faxes Tech Note: Fax vs. E-Mail E-Mail Tech Note: Computer Viruses Tech Note: E-Mail Security Tech Note: Sending an E-Mail Attachment Tech Note: Using and E-Mail Address Book
Letter Writing: Some Basics The Importance of Letters The Process of Writing a Letter Preparing Letters Tech Note: Use Your Spell-Checker with Care Letter Formats Tech Note: Formatting Letters Using Software Programs Parts of a Letter Addressing an Evelope Tech Note: Finding ZIP Codes Making a Good Impression on Your Reader Using the Most Effective Language in Your Letters Writing for International Readers Tech Note: Some Guides to Cultural Diversity Case Study: Writing to a Client from a Different Culture
Types of Business Letters Letters in the Age of the Internet Writing Effective Letters Types of Letters Tech Note: Designing Your Letters Inquiry Letters Special Request Letters Sales Letters: Some Preliminary Guidelines Tech Note: Finding a Target Audience The Four A's of Sales Letters Customer Relations Letters Tech Note: Help in Registering Complaints Sending Letter-Quality Messages: Final Advice to Seal Your Success
How to Get a Job: Reacute;sumeacute;s, Letters, Applications, and Interviews Steps the Employer Takes to Hire Steps to Follow to Get Hired Analyzing Your Strengths and Restricting Your Job Search Prepare a Dossier Tech Note: Electronic Reacute;sumeacute;s and Files at Placement Centers Looking in the Right Places for a Job Preparing a Reacute;sumeacute; Tech Note: How Employers Sort Through Reacute;sumeacute;s Tech Note: Developing Your Own Web Site for Your Job Search Tech Note: Reacute;sumeacute; Database Services Writing a Letter of Application Tech Note: Privacy and On-Line Reacute;sumeacute;s: Some Precautions Tech Note: Visits Counter Filling Out a Job Application Going to an Interview Accepting or Declining a Job Offer
Gathering and Summarizing Information
Doing Research: Finding and Using Print, On-Line, and Internet Information Sources The Importance of Research The Process of Doing Research Tech Note: Intranets Tools and Strategies The Library and the Internet The Library and Its Services Tech Note: CD-ROMs Tech Note: Libraries On-Line Tech Note: CD-ROM Encyclopedias Tech Note: Using the Catalog of U.S. Government Publications The Internet: The Virtual Library The World Wide Web Tech Note: Guide to Internet Journals Tech Note: Newsgroups Tech Note: Punctuation and Structure of a URL Tech Note: Using Bookmarks Tech Note: Using Delimiters Note-Taking Tech Note: Software to Prepare Bibliographic References Tech Note: Electronic Note-Taking Conclusion
Documenting Sources The Whys and Hows of Documentation Tech Note: The Ethics of Documentation: Some Dos and Don'ts Documentation in the Writing Process Parenthetical Documentation Tech Note: Recording and Transferring Bibliographic Information Tech Note: How to Alphabetize the Works in Your Works Cited or Reference List Preparing an MLA Works Cited List Using MLA In-Text Documentation Sample Entries for an MLA Works Cited List Tech Note: How Documentation of an Internet Source Differs from a Print Source Preparing an APA Reference List Using APA In-Text Documentation Sample Entries for an APA Reference List The Chicago Numbered Note Style of Documentation Other Ways to Document in Scientific and Technical Writing Sample Research Paper Using MLA In-Text Documentation
Summarizing Material The Importance of Summaries Tech Note: Web Site Summaries Contents of a Summary Tech Note: Using Your Computer to Summarize Existing documents Preparing a Summary Executive Summaries Evaluative Summaries Abstracts Writing Successful News Releases
Preparing Documents and Visuals
Designing Visuals Tech Note: Graphic Arts Technology The Purpose of Visuals Tech Note: Computer-Generated Visuals Two Categories of Visuals Tech Note: Creating Tables Tables Figures Tech Note: Using MapQuest Tech Note: Digital Cameras Computer Graphics Tech Note: Downloading and Uploading Images Glossary
Designing Successful Documents and Web Sites Organizing Information Visually Characteristics of Effective Design Tools for Designing Print Documents Tech Note: Desktop Publishing Programs Desktop Publishing Before Choosing a Design The ABCs of Print Document Design Tech Note: Typeface and Type Style Poor Document Design: What Not to Do Tech Note: Using Color Four Rules of Effective Page Design Designing Web Sites Tech Note: The Internet: Some Basic Facts Tech Note: HTML and XHTML Tech Note: The Basic Elements of HTML Tables Tech Note: Writing for Search Engines
Writing Instructions and Procedures Instructions and Your Job Tech Note: On-Line Instructions Why Instructions Are Important The Variety of Instructions: A Brief Overview Assessing and Meeting Your Audience's Needs The Process of Writing Instructions Using the Right Style Using Visuals Effectively A Portfolio of Instructional Visuals The Four Parts of Instructions Tech Note: Using Icons Model of Full Set of Instructions Writing Procedures for Policies and Regulations Some Final Advice
Writing Winning Proposals Writing Successful Proposals Proposals Are Persuasive Plans Proposals Frequently Are Collaborative Efforts Types of Proposals Guidelines for Writing a Successful Proposal Tech Note: On-Line RFPs Tech Note: Document Design and Your Proposal Internal Proposals Tech Note: "Best Demonstrated Practices" Sales Proposals Proposals for Research Papers and Reports A Final Reminder
Writing Effective Short Reports Why Short Reports Are Important Types of Short Reports Guidelines for Writing Short Report
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