Supervision: Concepts and Skill-Building

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  • Edition: 10th
  • Format: Paperback
  • Copyright: 2018-02-13
  • Publisher: McGraw-Hill Education

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Table of Contents

Part 1: What Is a Supervisor? 
Chapter 1: Supervision: Tradition and Contemporary Trends
Part 2: Modern Supervision Challenges
Chapter 2: The Supervisor as Leader
Chapter 3: Groups, Teams, and Powerful Meetings
Chapter 4: Corporate Social Responsibility
Chapter 5: Managing Diversity
Part 3: Functions of the Supervisor
Chapter 6: Reaching Goals: Plans and Controls
Chapter 7: Organizing and Authority
Chapter 8: Problem Solving, Decision Making, and Creativity
Chapter 9: Ensuring High Quality and Productivity
Part 4: Skills of the Supervisor
Chapter 10: Communication: Theory and Modern Media
Chapter 11: Motivating Employees
Chapter 12: Problem Employees: Counseling and Discipline
Chapter 13: Managing Time and Stress
Chapter 14: Managing Conflict, Change, and Politics
Part 5: Supervision and Human Resources
Chapter 15: Selecting Employees
Chapter 16: Providing Orientation and Training
Chapter 17: Appraising Performance

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