Supervision in the Hospitality Industry with Answer Sheet (AHLEI)

by Kavanaugh, Raphael R.; Ninemeier, Jack D.; American Hotel & Lodging Association

• ISBN13: 9780133255089
• ISBN10: 0133255085
• Edition: 5th
• Format: Paperback
• Copyright: 2012-08-24
• Publisher: Educational Institute

Summary

Introduce students to the supervisory skills they'll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/efeatures revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA

Author Biography

About the Educational Institute

 

We Train The Best!

 

The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.

The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.

 

Professiona lcertification from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.

Table of Contents

Chapter 1  The Supervisor and the Management Process

Chapter 2 Effective Communication

Chapter 3 Recruitment and Selection Procedures

Chapter 4 Training and Orientation

Chapter 5 Managing Productivity and Controlling Labor Costs

Chapter 6 Evaluating and Coaching

Chapter 7 Discipline

Chapter 8 Special Supervisory Concerns

Chapter 9 Team Building

Chapter 10 Motivation Through Leadership

Chapter 11 Managing Conflict

Chapter 12 Time Management

Chapter 13 Managing Change

Chapter 14 Professional Development