9780470073568

Supervision in the Hospitality Industry: Applied Human Resources, 5th Edition

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  • ISBN13:

    9780470073568

  • ISBN10:

    047007356X

  • Edition: 5th
  • Format: eBook
  • Copyright: 2006-04-01
  • Publisher: Wiley
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Summary

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.

Table of Contents

Preface
Supervision and HR Management and Leadership
The Supervisor as Manager
The Supervisor as Leader
The Workplace
Equal Opportunity in the Workplace
Creating a Positive Work Climate
Developing Performance Standards
Recruiting and Selecting Applicants
Employee Development
Teamwork and Teambuilding
Employee Training and Development
Evaluating Performance
Discipline and Employee Assistance Programs
Supervising Human Resources
Planning and Organizing
Communicating Effectively
Delegating
Decision Making and Control
Glossary
Index
Table of Contents provided by Publisher. All Rights Reserved.

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