9780471313502

Supervision in the Hospitality Industry, Student Workbook, 4th Edition

by ; ;
  • ISBN13:

    9780471313502

  • ISBN10:

    0471313505

  • Edition: 4th
  • Format: Paperback
  • Copyright: 2002-09-01
  • Publisher: Wiley

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Supplemental Materials

What is included with this book?

Summary

'ˆ— Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. 'ˆ— Each chapter features new, up-to-date material. 'ˆ— Expanded coverage of hospitality organizations through case studies and hotel industry examples.

Author Biography

The late Jack E. Miller collaborated on several books in hospitality management John R. Walker, DBA, FMP, is the Ray Marshall Professor and Director of the Hotel, Restaurant, and Tourism Management Programs at Alliant International University in San Diego, California Karen Eich Drummond, EdD, RD, FADA, FMP, is a foodservice and nutrition consultant and writer. She has authored or coauthored numerous books

Table of Contents

Introduction vii
The Supervisor as Manager
1(14)
Learning Objectives
1(9)
Study Outline
2(1)
Exercises
3(5)
Check-in
8(2)
The Supervisor as Leader
Learning Objectives
10(5)
Study Outline
10(1)
Exercises
11(2)
Check-in
13(2)
Workplace Diversity
15(4)
Learning Objectives
15(4)
Study Outline
15(1)
Exercises
16(1)
Check-in
17(2)
Communicating Effectively
19(6)
Learning Objectives
19(6)
Study Outline
19(2)
Exercises
21(2)
Check-in
23(2)
Creating a Positive Work Climate
25(6)
Learning Objectives
25(6)
Study Outline
25(1)
Exercises
26(3)
Check-in
29(2)
Developing Job Expectations
31(5)
Learning Objectives
31(5)
Study Outline
31(1)
Exercises
32(2)
Check-in
34(2)
Recruiting and Selecting Applicants
36(6)
Learning Objectives
36(6)
Study Outline
36(2)
Exercises
38(2)
Check-in
40(2)
Employee Training and Development
42(6)
Learning Objectives
42(6)
Study Outline
42(1)
Exercises
43(3)
Check-in
46(2)
Evaluating Performance
48(5)
Learning Objectives
48(5)
Study Outline
48(2)
Exercises
50(1)
Check-in
51(2)
Discipline and the Marginal Employee
53(5)
Learning Objectives
53(5)
Study Outline
53(2)
Exercises
55(1)
Check-in
56(2)
Planning, Organizing, and Controlling
58(5)
Learning Objectives
58(5)
Study Outline
58(1)
Exercises
59(2)
Check-in
61(2)
Decision Making and Problem Solving
63(5)
Learning Objectives
63(5)
Study Outline
63(2)
Exercises
65(1)
Check-in
66(2)
Delegating
68(5)
Learning Objectives
68(5)
Study Outline
68(1)
Exercises
68(3)
Check-in
71(2)
Additional Supervisory Topics
73(6)
Learning Objectives
73(6)
Study Outline
73(1)
Exercises
74(3)
Check-in
77(2)
Practice Test 79(11)
Practice Test Answer Key 90(1)
Chapter Check-in Answer Key 91

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