Preface | |
Elements of Technical Communcation | |
Communicating in the Workplace | |
How Important is Technical Communication | |
What is Technical Communication | |
Technical Communication: Actions, Words, Image? | |
Your Career and Technical Communication | |
Help: E-Literacy and Overcoming Cyberphobia | |
Chapter Review | |
Exercises and Projects | |
The Technical Writing Process | |
Technical Writing Today | |
Stage 1: Planning and Researching | |
Stage 2: Organizing and Drafting | |
Help: Using Your Computer to Overcome Writers Block | |
Stage 3: Improving the Style | |
Stage 4: Designing | |
Stage 5: Revising and Editing | |
Developing Your Own Writing Process | |
Chapter Review | |
Exercises and Projects | |
Case Study: The Procrastinator | |
Readers and Context of Use | |
Profiling Your Readers | |
Help: Profiling Readers with Search Engines | |
Profiling Contexts of Use | |
Using Profiles to Your Own Advantage | |
International and Cross-Cultural Communication | |
Chapter Review | |
Exercises and Projects | |
Case Study: Installing a Medical Waste Incinerator | |
Working in Teams | |
The Stages of Teaming | |
Forming: Strategic Planning | |
Storming: Managing a Conflict | |
Help: Virtual Teaming | |
Norming: Determining Team Roles | |
Performing: Improving Quality | |
The Keys to Teaming | |
Chapter Review | |
Exercises and Projects | |
Case Study: Not a Sunny Day | |
Ethics in the Technical Workplace | |
What Are Ethics? | |
Where Do Ethics Come From? | |
Help: Copyright Law in Technical Communication | |
Resolving Ethical Dilemmas | |
Ethics in the Technical Workplace | |
Chapter Review | |
Exercises and Projects | |
Case Study: The Chemical Spill | |
Communicating in the Technical Workplace | |
Persuasion and Planning | |
How to Persuade People | |
Persuading with Reason | |
Persuading with Values | |
Using Project Planning to be Persuasive | |
Persuasion and Planning in High-Context Cultures | |
Chapter Review | |
Exercises and Projects | |
Case Study: Solar Car | |
Researching and Managing Information | |
Beginning Your Research | |
Defining Your Research Subject | |
Formulating a Research Question or Hypothesis | |
Developing a Research Methodology | |
Triangulating Materials | |
Managing Information and Taking Notes | |
Help: Avoiding Junk Science on the Internet | |
Appraising Your Information | |
Avoiding Plagiarism | |
Chapter Review | |
Exercises and Projects | |
Case Study: Bye Bye Birdies | |
Organizing and Drafting | |
Basic Organization for Any Document | |
Using Genres to Organize Information | |
Outlining the Document | |
Help: Organizing with Presentation Software | |
Oganizing and Drafting the Introduction | |
Organizing and Drafting the Body | |
Organizing and Drafting the Conclusion | |
Organizing Cross-Cultural Document? | |
Chapter Review | |
Exercises and Projects | |
Case Study: The Bad News | |
Designing Documents and Interfaces | |
Five Principles of Design | |
Design Principle | |
Balance | |
Design Principle | |
Alignment | |
Design Principle | |
Grouping | |
Design Principle | |
Consistency | |
Help: Using Styles and Templates | |
Design Principle | |
Contrast | |
Cross-Cultural Design | |
Using the Principles of Design | |
A Primer on Binding and Paper | |
Chapter Review | |
Exercises and Projects | |
Case Stud | |
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