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Preface
PART ONE ELEMENTS OF TECHNICAL COMMUNCATION
1 Communicating in the Workplace
Developing a Workplace Writing Process
Genres and the Technical Writing Process
Help: Using Your Computer to Overcome Writer’s Block
What is Technical Communication?
How Important is Technical Communication?
Chapter Review
Exercises and Projects
2 Readers and Contexts of Use
Profiling Your Readers
Help: Profiling Readers with Search Engines
Profiling Contexts of Use
Using Profiles to Your Own Advantage
International and Cross-Cultural Communication
Chapter Review
Exercises and Projects
Case Study: Installing a Medical Waste Incinerator
3 Working in Teams
The Stages of Teaming
Forming: Strategic Planning
Storming: Managing Conflict
Norming: Determining Team Roles
Help: Virtual Teaming
Performing: Improving Quality
The Keys to Teaming
Chapter Review
Exercises and Projects
Case Study: Not a Sunny Day
4 Ethics in the Technical Workplace
What Are Ethics?
Where Do Ethics Come From?
Help: Stopping Cyberbullying and Computer Harassment
Resolving Ethical Dilemmas
Ethics in the Technical Workplace
Copyright Law in Technical Communication
Chapter Review
Exercises and Projects
Case Study: This Company is Bugging Me
PART TWO GENRES OF TECHNICAL COMMUNICATION
5 Letters, Memos, and E-Mail
Basic Features of Letters, Memos, and E-Mail
Planning and Researching Letters, Memos, and E-Mail
Organizing and Drafting Letters, Memos, and E-Mail
Types of Letters, Memos, and E-Mail
Using Style in Letters, Memos, and E-Mail
Designing and Formatting Letters and Memos
Help: E-Mail Netiquette
Microgenre: Texting at Work
Chapter Review
Exercises and Projects
Case Study: The Nastygram
6 Technical Descriptions and Specifications
Basic Features of Technical Descriptions and Specifications
Planning and Researching
Partitioning the Subject
Organizing and Drafting
Using Style and Design
Help: Using Digital Photography in Descriptions
Microgenre: Technical Definitions
Chapter Review
Exercises and Projects
Case Study: In the Vapor
7 Instructions and Documentation
Basic Features of Documentation
Planning and Researching
Planning for Cross-Cultural Readers and Contexts
Organizing and Drafting
Using Style and Design
Help: On-Screen Documentation
Microgenre: Emergency Instructions
Chapter Review
Exercises and Projects
Case Study: The Flame
8 Proposals
Basic Features of Proposals
Planning and Researching
Organizing and Drafting
Help: Roughing Out a Budget with a Spreadsheet
Using Style and Design in Proposals
Microgenre: The Elevator Pitch
Chapter Review
Exercises and Projects
Case Study: The Mole
9 Activity Reports
Basic Features of Activity Reports
Types of Activity Reports
Planning and Researching
Organizing and Drafting
Help: Making and Using PDFs
Using Style and Design
Microgenre: The Status Report
Chapter Review
Exercises and Projects
Case Study: Bad Chemistry
10 Analytical Reports
Basic Features of Analytical Reports
Types of Analytical Reports
Planning and Researching
Organizing and Drafting
Drafting Front Matter and Back Matter
Help: Using Google Docs to Collaborate with International Teams
Using Style and Design
Microgenre: The Poster Presentation
Chapter Review
Exercises and Projects
Case Study: The X-File
11 Starting Your Career
Setting Goals, Making a Plan
Preparing a Resume
Help: Designing a Scannable/Searchable Resume
Writing Effective Application Letters
Creating a Professional Portfolio
Interviewing Strategies
Microgenre: The Bio
Chapter Review
Exercises and Projects
Case Study: The Lie
PART THREE PLANNING AND DOING RESEARCH
12 Strategic Planning, Being Creative
Using Strategic Planning
Help: Planning with Online Calendars
Generating New Ideas
Chapter Review
Exercises and Projects
Case Study: Getting Back to Crazy
13 Persuading Others
Persuading with Reasoning
Persuading with Values
Help: Persuading On-Line
Persuasion in High-Context Cultures
Chapter Review
Exercises and Projects
Case Study: Leapfrogging with Wireless
14 Doing Research
Beginning Your Research
Defining Your Research Subject
Formulating a Research Question or Hypothesis
Developing a Research Methodology
Triangulating Materials
Chapter Review
Exercises and Projects
Case Study: The Life of a Dilemma
15 Using Sources and Managing Information
Taking Useful Notes
Documenting Sources
Help: Using a Citation Manager
Appraising Your Information
Avoiding Plagiarism
Chapter Review
Exercises and Projects
Case Study: The Patch Writer
PART FOUR DRAFTING, DESIGNING, AND REVISING
16 Organizing and Drafting
Basic Organization for Any Document
Using Genres to Organize Information
Outlining the Document
Help: Organizing with Presentation Software
Organizing and Drafting the Introduction
Organizing and Drafting the Body
Organizing and Drafting the Conclusion
Organizing Cross-Cultural Documents
Chapter Review
Exercises and Projects
Case Study: The Bad News
17 Using Plain and Persuasive Language
What is Style?
Writing Plain Sentences
Help: Intercultural Style and Translation Software
Writing Plain Paragraphs
When Is It Appropriate to Use Passive Voice?
Persuasive Style
Balancing Plain and Persuasive Style
Chapter Review
Exercises and Projects
Case Study: Going Over the Top
18 Designing Documents and Interfaces
Five Principles of Design
Design Principle 1: Balance
Design Principle 2: Alignment
Design Principle 3: Grouping
Design Principle 4: Consistency
Help: Using Styles and Templates
Design Principle 5: Contrast
Cross-Cultural Design
Using the Principles of Design
A Primer on Binding and Paper
Chapter Review
Exercises and Projects
Case Study: Scorpions Invade
19 Creating and Using Graphics
Guidelines for Using Graphics
Displaying Data with Graphs, Tables, and Charts
Using Pictures, Drawings, and Screen Shots
Help: Making Visuals with a Spreadsheet Program
Using Cross-Cultural Symbols
Using Video and Audio
Chapter Review
Exercises and Projects
Case Study: Looking Guilty
20 Revising and Editing for Usability
Levels of Edit
Revising: Level 1 Editing
Substantive Editing: Level 2 Editing
Copyediting: Level 3 Editing
Proofreading: Level 4 Editing
Using Copyediting Symbols
Lost in Translation: Cross-Cultural Editing
Documenting Cycling and Usability Testing
Help: Online Copyediting
Chapter Review
Exercises and Projects
Case Study: Wrong Version
PART FIVE CONNECTING WITH CLIENTS
21 Preparing and Giving Presentations
Planning and Researching Your Presentation
Choosing the Right Presentation Technology
Organizing the Content of Your Presentation
Help: Giving Presentations with your iPod, MP3, or Mobile Phone
Choosing Your Presentation Style
Creating Visuals
Delivering the Presentation
Practicing and Rehearsing
Working Cross-Culturally with Translators
Chapter Review
Exercises and Projects
Case Study: The Coward
22 Designing Websites
Basic Features of a Website
Planning and Researching a Website
Organizing and Drafting a Website
Help: Using Web-Authoring Software
Using Style in a Website
Designing the Website
Revising, Editing, and Proofreading
Uploading, Testing, and Maintaining Your Website
Chapter Review
Exercises and Projects
Case Study: Slowed to a Crawl
23 Using Social Networking Tools (Web 2.0)
Social Networking in the Workplace
Blogs and Microblogs
Internet Videos and Podcasts
Wikis
Help: Using Skype for Collaboration
Chapter Review
Exercises and Projects
Case Study: My Boss Might Not “Like” This
Appendix A Grammar and Punctuation Guide
Appendix B Guide for English Language Learners
Appendix C Documentation Guide
References
Credits
Index
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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
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