Delmar’s Comprehensive Medical Assisting Administrative and Clinical Competencies

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  • Edition: 3rd
  • Format: Hardcover
  • Copyright: 2005-08-16
  • Publisher: CENGAGE Delmar Learning
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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.


This third edition is the most comprehensive and dynamic learning package on the market for Medical Assisting. It boasts the most skills and procedures covered and includes key areas either not found or lightly touched on in other books such as: History of Medicine, Professional Procedures, coverage of OSHA and CLIA, and transcription. All ABHES and CAAHEP competencies are covered. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Comprehensive Medical Assisting: Administrative and Clinical Competencies provides more opportunity for critical thinking through case studies, critical thinking questions, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. The book also emphasizes softer skills such as professionalism and practical skills including how to comply with HIPAA regulations and deal with privacy issues on the job. Delmar is a part of Cengage Learning.

Author Biography

Barbara M. Dahl is a tenured faculty member at Whatcom Community College in Bellingham, Washington, and has been the Medical Assisting Program Coordinator and Department Chair since 1991.

Table of Contents

About the Authorsp. xv
Acknowledgmentsp. xvii
Reviewersp. xix
List of Proceduresp. xxii
Prefacep. xxv
How to Use This Bookp. xxviii
How to Use the Student Software CDp. xxx
General Proceduresp. 1
Introduction to Medical Assisting and Health Professionsp. 2
Medical Assisting as a Professionp. 3
Health Care Settings and the Health Care Teamp. 17
History of Medicinep. 32
The Therapeutic Approachp. 41
Therapeutic Communication Skillsp. 42
Coping Skills for the Medical Assistantp. 60
The Therapeutic Approach to the Patient with a Life-Threatening Illnessp. 70
Responsible Medical Practicep. 81
Legal Considerationsp. 82
Ethical Considerationsp. 105
Emergency Procedures and First Aidp. 119
Administrative Proceduresp. 161
Integrated Administrative Proceduresp. 162
Creating the Facility Environmentp. 163
Computers in the Ambulatory Care Settingp. 173
Telecommunicationsp. 196
Patient Schedulingp. 224
Medical Records Managementp. 245
Written Communicationsp. 273
Transcriptionp. 305
Managing Facility Financesp. 325
Daily Financial Practicesp. 326
Medical Insurancep. 352
Medical Insurance Codingp. 373
Billing and Collectionsp. 402
Accounting Practicesp. 421
Clinical Proceduresp. 435
Integrated Clinical Proceduresp. 436
Infection Control, Medical Asepsis, and Sterilizationp. 437
Taking a Medical History, the Patient's Chart, and Methods of Documentationp. 500
Vital Signs and Measurementsp. 526
The Physical Examinationp. 559
Assisting with Specialty Examinations and Proceduresp. 582
Obstetrics and Gynecologyp. 583
Pediatricsp. 620
Male Reproductive Systemp. 654
Gerontologyp. 665
Examinations and Procedures of Body Systemsp. 679
Advanced Techniques and Proceduresp. 756
Assisting with Office/Ambulatory Surgeryp. 757
Diagnostic Imagingp. 813
Rehabilitation and Therapeutic Modalitiesp. 827
Nutrition in Health and Diseasep. 856
Basic Pharmacologyp. 882
Calculation of Medication Dosage and Medication Administrationp. 906
Electrocardiographyp. 960
Laboratory Proceduresp. 990
Safety and Regulatory Guidelines in the Medical Laboratoryp. 991
Introduction to the Medical Laboratoryp. 1011
Phlebotomy: Venipuncture and Capillary Puncturep. 1031
Hematologyp. 1074
Urinalysisp. 1096
Basic Microbiologyp. 1129
Specialty Laboratory Testsp. 1157
Professional Proceduresp. 1191
Office and Human Resources Managementp. 1192
The Medical Assistant as Office Managerp. 1193
The Medical Assistant as Human Resources Managerp. 1225
Entry into the Professionp. 1240
Preparing for Medical Assisting Credentialsp. 1241
Employment Strategiesp. 1252
Glossary of Termsp. 1274
Common Medical Abbreviations and Symbolsp. 1300
Medical Assistant Role Delineation Chartp. 1307
Top 50 Prescriptions for 2003 by Number of U.S. Prescriptions Dispensedp. 1309
Indexp. 1310
Table of Contents provided by Ingram. All Rights Reserved.

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