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9781884015229

Total Quality and Organization Development

by ;
  • ISBN13:

    9781884015229

  • ISBN10:

    1884015220

  • Format: Hardcover
  • Copyright: 1996-06-01
  • Publisher: Saint Lucie Pr
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List Price: $57.95

Summary

Here is a comprehensive and practical treatment of the impact TQ approaches to system performance has on OD. For the first time, views of organization change processes taken by academic researchers and practitioners in the fields of TQ and OD are bridged into a single text.

Table of Contents

Series Preface
Authors' Preface
The Series Editor
The Authors
Why Total Quality and Organization Development?p. 1
Overview of Total Qualityp. 53
Customer Satisfaction: TQ and OD Strategy Dimensionsp. 89
Continuous Improvement: TQ and OD Process Dimensionsp. 153
Speaking with Facts: TQ and OD Project Dimensionsp. 209
Respect for People: TQ and OD Performance Dimensionsp. 261
Total Quality OD Implementation: The Transforming Processp. 309
Indexp. 381
Table of Contents provided by Blackwell. All Rights Reserved.

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