Transforming Health Care Management: Integrating Technology Strategies

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 2008-02-01

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Using straightforward, accessible language, this groundbreaking resource is a comprehensive primer on the most progressive tools and techniques currently used for assessing healthcare systems and healthcare process effectiveness. Typically these tools are embedded in programs such as Total Quality Management, continuous process improvement, process reengineering, protocol redesign, or most recently, Six Sigma and organizational transformation. Transforming Health Care Management presents an integrated, multi-disciplinary approach while focusing on fundamental concepts. it will thoroughly prepare the reader to design, implement, manage, operate, monitor or improve technology, processes, and programs and is an ideal text for those studying healthcare information technology, operations research, systems analysis, process improvement, or informatics. Features: Chapters cover highly technical subjects using clear and accessible language. Vignettes from the authorrs"s years of professional experience illustrate particularly complex concepts. Focuses on key concepts and applications rather than theory and jargon. Accompanied by a complete package of instructor resources (downloadable Instructorrs"s Manual, TestBank, PowerPoint slides) to facilitate teaching and learning.

Table of Contents

About the Authorp. xi
Prefacep. xiii
Digitally Transforming Health Care: An Introductionp. 1
Introductionp. 1
Historical Perspectivesp. 3
Modern Developmentsp. 7
Multi-disciplinary Concepts: A Fundamental Foundationp. 11
Flowchartp. 12
Pareto Charting and Analysisp. 15
Ishikawa (Cause and Effect) Diagrammingp. 17
Run Chartsp. 19
Control Chartsp. 20
Process Capability Analysisp. 27
Scatter Diagramsp. 28
Histogramsp. 29
Team Dynamics Facilitation Techniquesp. 30
Brainstormingp. 32
Contingency Diagrammingp. 33
Why Techniquep. 35
Nominal Group Techniquep. 35
Force Field Analysisp. 36
Summaryp. 38
Chapter Questionsp. 38
Additional Resourcesp. 39
Information Technology: Components, Functions, and Featuresp. 41
Computer Use and User Requirementsp. 42
Patients Deserve More, Not Just More Technologyp. 43
System Fundamentals and Computer Applicationsp. 46
Fundamental System Terminology and Operationsp. 51
HEPIS (Healthcare E-Patient Information System)p. 55
Summaryp. 70
Chapter Questionsp. 70
Additional Resourcesp. 70
Networking to Digitally Transform Healthcare Communicationp. 72
Networksp. 72
Common Topologiesp. 73
Network Categories and Configurationsp. 74
HIPAAp. 77
HIPAA Severity Mandatesp. 78
Summaryp. 79
Chapter Questionsp. 79
Additional Resourcesp. 79
Quality Managementp. 81
Choosing Total Qualityp. 81
Leaders and Legendsp. 82
Deming's Strategy and Process Variationp. 85
Cost of Qualityp. 87
Quality Is Freep. 87
Cause and Effectp. 89
Be the Bestp. 89
Summaryp. 91
Chapter Questionsp. 91
Additional Resourcesp. 91
Process Redesign Strategiesp. 93
Summaryp. 96
Chapter Questionsp. 97
Additional Resourcesp. 97
Transformational Strategies for Tactical Project Managementp. 98
The Project Management Processp. 101
Summaryp. 110
Chapter Questionsp. 110
Additional Resourcesp. 110
Tactical Work Breakdown and Workload Analysisp. 111
Work Simplificationp. 111
Why Techniquep. 114
Work Distribution Analysisp. 117
Flow Process Analysisp. 119
Horizontal Flow Process Analysisp. 121
Time Flow Analysisp. 122
Job Sequencingp. 122
Summaryp. 126
Chapter Questionsp. 126
Additional Resourcesp. 126
Tactical Performance Management and Metrics: Productivity Benchmarking for Operations Improvementp. 127
Productivity Metricsp. 129
Labor Costs and Benchmarksp. 130
Productivity Indexingp. 134
Benchmarkingp. 134
Workforce Planning and Resource Allocationp. 134
Resource Schedulingp. 135
Control of Labor Expenses and Budgetingp. 135
Outcomesp. 137
Summaryp. 138
Chapter Questionsp. 138
Additional Resourcesp. 138
Queuing Theory and Waiting Line Analysisp. 140
Waiting Line Balancingp. 141
Single Channel, Single Serverp. 144
Probability Distributionsp. 145
Exponential Probability Distributionsp. 147
Summaryp. 148
Chapter Questionsp. 148
Additional Resourcesp. 149
Process Simulation and Predictive Modelingp. 150
Credibility and Acceptancep. 152
Model Typesp. 154
Degree of Difficulty: Model Design and Analysisp. 156
Summaryp. 157
Chapter Questionsp. 157
Additional Resourcesp. 158
Strategic Application of Six Sigma Conceptsp. 159
Summaryp. 172
Chapter Questionsp. 172
Additional Recourcesp. 172
Lean Enterprise Theory and Facilitationp. 173
Visual Managementp. 175
Pull, Push, and Takt Timep. 177
Lean Implementations and Implicationsp. 177
Lean Opportunities and Principled Applicationp. 180
Summaryp. 182
Chapter Questionsp. 183
Additional Resourcesp. 183
Telemedicine and Clinical Informaticsp. 184
Evolving Perspectivesp. 187
Informatics Applicationsp. 189
Summaryp. 196
Chapter Questionsp. 197
Additional Resourcesp. 197
Emerging Technologiesp. 198
NHII Status and Current Strategyp. 200
Picture Archiving and Communication Systems (PACs)p. 203
Clinical Terminology Challengesp. 204
CPOEp. 208
RFIDp. 209
Summaryp. 212
Chapter Questionsp. 212
Additional Resourcesp. 213
Visionary Perspectives: Healthcare's Future ... 2014 and Beyondp. 215
Fast Forward to 2014p. 227
Bibliographyp. 229
Indexp. 231
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