Trustworthy Government

by Carnevale, David G.

• ISBN13: 9780787900625
• ISBN10: 0787900621
• Format: Hardcover
• Copyright: 1995-03-01
• Publisher: Jossey-Bass Inc Pub

Summary

David Carnevale2s very readable book provides valuable insights and useful guidance for those seeking to develop trust in organizations. --Hal G. Rainey, professor, Department of Political Science, University of Georgia, and author of Understanding and Managing Public OrganizationsBy identifying the key connections between trust, learning, and high performance, Trustworthy Government shows how to restore trust in contemporary public organizations. David Carnevale explains that trust and distrust are not destiny--they arise from the choices organizations make about how they will be designed and managed. He develops a comprehensive model of trust that goes beyond the management theories of the past, and reveals the actions needed to build higher levels of trust in the workplace. Carnevale explains the concept of trust within an organization and shows how trust influences individual, group, and organizational performance. More important, he shows that trust is at the core of an organization2s success.

Table of Contents

Part One: Trust: The Hidden Ingredient in High Performance.

1. The Crisis of Trust in Today's Organizations.

2. Organizational Performance and the Dynamics of Trust.

3. Overcoming Barriers to Trust.

Part Two: Keys to Building Trustworthy Organizations.

4. Trustworthy Leadership: Helping People to Lead Themselves.

5. Creating Participation and Involvement.

6. Developing Effective Communications.

7. Fair Performance Appraisal and Incentive Systems.

8. Managing Power, Politics, and Conflict.

Part Three: Liberating Public Organizations: TranscAnding the Bureaucratic Machine.

9. Reinventing Training for a New Learning Paradigm.

10. Revitalizing Personnel Systems.

Conclusion: Realizing the Vision of High-Trust Public Organizations.