Unlocking E-Government Potential : Concepts, Cases and Practical Insights

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  • Format: Paperback
  • Copyright: 2009-05-12
  • Publisher: SAGE Publications Pvt. Ltd

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Unlocking E-Government Potential: Concepts, Cases and Practical Insights serves as a practical guide for conceptualizing and implementing e-government at the local, state and national levels and provides an overview of the global experience in implementing the same. This book is a sequel to the author's earlier book, E-Government: From Vision to Implementation. It describes the evolution of e-government applications over a period of four years through cases and illustrations and explores its potential impact on cost of access, quality of service, quality of governance for citizens and business, and on transparency and corruption.

Author Biography

Subhash Bhatnagar held a chair professorship and served as the Dean during his long tenure of 28 years at the Indian Institute of Management, Ahmedabad (IIMA). He is currently an adjunct (Honorary) Professor at IIMA. He is also an Advisor to the National Advisory Group on E-Governance of the Government of India.

Table of Contents

List of Tablesp. x
List of Figuresp. xii
List of Boxesp. xiii
Prefacep. xiv
Introductionp. xviii
E-Government: Definition and Scopep. 01
Nature of Clients Served and the Service Delivery Processp. 04
E-Government: Different Stages of Evolutionp. 06
E-Government versus E-Governancep. 07
E-Government in the Context of Developing Countriesp. 11
Nature of Applications for Different Types of Clientsp. 15
Challenges in Design and Implementationp. 17
Investments in E-Governmentp. 19
Reasons for Implementing E-Governmentp. 21
E-Government Readiness of Countriesp. 24
Status of E-Government in Indiap. 26
Key Challenges in Further Development of E-Governmentp. 27
Potential Benefits of E-Government for Key Stakeholdersp. 29
Benefits for Citizens: Results from an Impact Assessment Studyp. 31
Benefits for Businesses: Results from an Impact Assessment Studyp. 38
Benefits for Agencies Implementing E-Government Applicationsp. 41
Impact of E-Government on Transparency and Corruptionp. 49
Results from a Study of Impact on Corruptionp. 51
Improvement in Transparency through E-Governmentp. 52
Dealing with Corruption through E-Governmentp. 61
Guidelines for Implementing Projects Successfullyp. 66
Life Cycle of an E-Government Projectp. 66
Conceptualizing Project Definition and Scope: Starting Smallp. 74
Process Re-engineeringp. 78
Designing a Citizen-centric Service Delivery Mechanismp. 82
Communicating with Usersp. 84
Seeking Partnerships: Avoiding Reinvention of the Wheelsp. 86
Phasing Implementationp. 87
Capacity to Manage Changep. 87
Strong Internal Leadership and Project Managementp. 90
Risk Factors in Implementing E-Government Projectsp. 92
Guidelines for Designing a Countrywide Strategy for E-Governmentp. 94
The Need for a Strategy and Implementation Planp. 94
Assessing E-Government Readinessp. 95
Balancing Bottom-up versus Top-down Approachp. 96
Selecting Quick-strike Projectsp. 99
Importance of Capacity Buildingp. 102
Promoting Public-Private Partnershipsp. 103
Enabling Legal and Economic Frameworksp. 106
Strategy for Reform: Incremental versus Big Bangp. 109
Conclusionp. 110
Making E-Government Work for Rural Citizensp. 113
How Can ICT Use and E-Government Help the Poor?p. 114
Challenges in Building Pro-Poor E-Governmentp. 115
How Can Telecentres Be Made Viable?p. 119
Examples of Pro-Poor E-Government Applicationsp. 123
Gender Focus of E-Government Projectsp. 130
A Framework and Methodology for Impact Assessmentp. 133
Evaluation of E-Government Projects Done in the Pastp. 134
Review of Literature on Impact Assessmentp. 136
Proposed Measurement Frameworkp. 139
Methodology of Measuring Impact on Clientsp. 139
Methodology for Measuring Impact on Agency and Societyp. 149
Usefulness and Limitationsp. 150
Suggested Questionnaire for Clientsp. 152
Case Studies on Government to Citizen Applications in E-Governmentp. 157
Computerization of Land Records in Karnataka (Bhoomi)p. 160
Computer Aided Registration of Deeds in AP (CARD)p. 175
Online Delivery of Municipal Services: Ahmedabad Municipal Corporation, Vijaywada, Kalyan-Dombivlip. 185
E-Seva-Electronic Delivery of Citizen Services in Andhra Pradeshp. 200
Case Studies on Government to Business Applications in E-Governmentp. 221
Online Tax Filing Systems in Different Countries: Singapore, Guatemala, Chile and Indiap. 223
E-Procurement Experiences from Different Countries: Korea, Chile, Philippines and India (Andhra Pradesh)p. 236
Indian Customs Electronic Data Interchange (EDI) Systemp. 259
Computerization of Interstate Border Checkposts in Gujaratp. 267
Case Studies on G2G Applications in E-Governmentp. 275
CARING Gov-Andhra Pradesh Sachivalaya E-Applicationp. 276
Computerization of the Treasuries in Karnataka (Khajane)p. 290
Guidelines for Design and Implementation of an E-Government Portalp. 300
Introductionp. 300
Key Features of an E-Government Portal-Single Access Pointp. 301
Demand and Supply Factors for E-Government Portalsp. 302
Standardization for Integrated Servicesp. 307
When to Move to an Integrated Portal?p. 312
Monitoring and Evaluation (M&E) Framework for Portal Projectsp. 315
Conclusionp. 319
E-Government: The Way Aheadp. 321
Bibliographyp. 327
Indexp. 346
About the Authorp. 352
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