The IT Value Network From IT Investment to Stakeholder Value

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2009-10-12
  • Publisher: Wiley
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Organizations need a new kind of IT investment management system, built to measure the IT value-creation of the company network. Just looking at financial or accounting measures of value is a short-term focus and a lag indicator, while focusing on productivity measures does nothing for the intangible value generated. The proven approach shown in the book incorporates new emerging decision support methods, like real options, that are considered to complement traditional financial measures. Organizational based techniques are also incorporated to manage and assess strategic IT investments, like the balanced scorecard (BSC), and investment and portfolio management. Key IT performance indicators and competitive benchmarking are also used to help triangulate IT evaluation. These approaches are taken together as a multi-disciplinary approach to provide a stakeholder or network value view. Thus six degrees of separation from IT investments to stakeholder value and a new approach to unlocking and realizing IT value.

Author Biography

Tony J. Read has over twenty years of international IT management experience, across various industries. He is the managing partner of Read & Associates, an international IT value–based management and project delivery consultancy practice (www.readassociates.net). Prior to establishing Read & Associates, he served as CIO and IT senior vice president within several international corporations. Dr. Read is also a visiting professor at various universities, with several published papers on the subject of IT investment value, IT strategy, and IT governance. He graduated with a bachelor's degree in management science, and subsequently earned an MBA and an MEd in organizational change management. In 2005, he earned his PhD in information systems and was elected into the Honor Society of Computing Sciences, being awarded the Upsilon Pi Epsilon. Dr. Read is a dual U.K.-U.S. citizen, residing with his wife in Ontario, Canada; he regularly travels for speaker engagements at various conferences and corporate events.

The Vision = IT VALUE + Mission = VALUE IT

Table of Contents

Forewordp. xi
Prefacep. xv
Acknowledgmentsp. xix
Status Quo-Where's The Value?p. 1
IT Investmentp. 3
Sticker Shockp. 3
Six Decades of IT Investmentp. 4
IT Investment Trendsp. 9
IT Investment Classification: The Four "S" Category Modelp. 16
Future IT Investmentp. 22
Conventional IT Valuationp. 29
Bottom Linep. 29
Maximizing Shareholder Valuep. 30
Conventional Asset Valuationp. 33
Challenging Conventional Normsp. 36
Lost Valuep. 41
Banking Valuep. 51
Financial Services Industry Global IT Investmentp. 51
North American Banking Industryp. 52
North American Banking Market Challengesp. 54
Banking Industry IT Value Observationsp. 62
NA Bank Case: IT Investment Observationsp. 66
Triangulating The Value-Somewhere Herep. 71
IT Value Network Measurementp. 73
Identifying Investmentp. 74
Justifying Investmentp. 75
Prioritizing Investmentp. 75
Selecting Investmentp. 75
Performance of Investmentp. 75
Realizing Value from Investmentp. 76
IT Value Network Measures: Financial-Based Methodsp. 77
Traditional Financial and Accounting Techniquesp. 77
Emerging Financial Techniquesp. 83
Emerging Decision-Support Techniquesp. 86
Value-Creation Business Casep. 89
IT Value Network Measures: Organization-Based Methodsp. 93
Conventional Planning Techniquesp. 94
Emerging Organizational Management Techniquesp. 96
Emerging Information Economics Techniquesp. 103
Triangulating IT investment Valuep. 107
Value Index and Value Lensesp. 107
IT Value Portfoliop. 115
Six Degrees Of It Value-There It Isp. 125
IT Value Network Managementp. 127
Value Capturep. 127
Value Enablingp. 128
Value Optimizationp. 129
Value Realizationp. 129
First Degree of IT Valuep. 131
Value Systemp. 131
Process and System Improvementp. 133
Second Degree of IT Valuep. 137
Strategic Planningp. 137
Portfolio Governangep. 141
Third Degree of IT Valuep. 145
IT Systems and Infrastructure Capability and Capacityp. 145
Organization and People Capability and Capacityp. 149
Fourth Degree of IT Valuep. 151
Program and Project Managementp. 151
System Managementp. 155
Fifth Degree of IT Valuep. 159
Service Managementp. 159
Information Managementp. 163
Sixth Degree of IT Valuep. 167
Networked Value Managementp. 167
It Value Network Clients-Did It, Got Itp. 173
NA Bankp. 175
Challenge: Strategic IT Investment Alignmentp. 175
Solution: The IT Value Networkp. 176
Impact: IT Investment Redirection for Higher Value Capturep. 181
Nortel Networksp. 187
Challenge: Speed of Market Changep. 187
Solution: The IT Value Networkp. 188
Impact: IT Reorganization and Improved Capability for Value Enablingp. 193
Indigo Books & Musicp. 197
Challenge: Project Managementp. 197
Solution: The IT Value Networkp. 198
Impact: Project Management Office for Value Optimizationp. 203
NA Credit Unionp. 209
Challenge: Credit Union Mergerp. 209
Solution: The IT Value Networkp. 210
Impact: Successful Bank Integration for Value Realizationp. 216
Emerging Reality-Do It, Value Itp. 225
Forward Thinkingp. 227
Value Networksp. 227
Value Systemsp. 232
Value Optionsp. 237
Maximizing Stakeholder Economic Valuep. 245
Connecting the Dotsp. 253
IT Value Network Maturity Modelp. 254
IT Value Network Checklistp. 272
Collaboration for Network Advantagep. 275
Value ITp. 278
Glossaryp. 279
Notesp. 291
About the Authorp. 305
Indexp. 307
Table of Contents provided by Ingram. All Rights Reserved.

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