Value-Focused Process Engineering

by Sharda, Ramesh; Churilov, Leonid; Flitman, Andrew

• ISBN13: 9780387095202
• ISBN10: 0387095209
• Format: Hardcover
• Copyright: 2009-02-28
• Publisher: Springer Nature

Summary

"One of the keys to successful business process engineering is tight alignment of processes with organisational goals and values. Historically, however, it has always been difficult to relate different levels of organizational processes to the strategic and operational objectives of a complex organization with many interrelated and interdependent processes and goals. This lack of integration is especially well recognized within the Human Resource Management (HRM) discipline, where there is a clearly defined need for greater alignment of HRM processes with the overall organizational objectives." "Value-Focused Business Process Engineering is a monograph that combines and extends the best on offer in Information Systems and Operations Research/Decision Sciences modelling paradigms to facilitate gains in both business efficiency and business effectiveness."--BOOK JACKET.

Author Biography

Dr. Dina Neiger is a results-focused senior professional with an established record of innovation and leadership. Dr. Neiger has achieved academic and professional distinction in Statistics, Decision Support and Business Process Engineering. Throughout Dr. Neiger's professional and academic career she has gained specialist knowledge and practical experience in the theory and practice of improving organizational efficiency and effectiveness.Dr. Leonid Churilov obtained his Ph.D. in operations research at the University of Melbourne in 1998. After ten years in academia, he now holds the position of Head of the Division of Statistics and Decision Support at the Australian National Stroke Research Institute. Dr. Churilov is an internationally recognized expert in the areas of decision and process modelling for effective decision support in sociotechnical systems. He has won a number of prestigious grants and awards from both industry and academia and is active in industry consulting.Professor Andrew Flitman is Deputy Vice-Chancellor (Research) at Swinburne University, Melbourne, Australia. He obtained his Ph.D. in Operations Research from Warwick University in 1987. Professor Flitman is an internationally recognized expert in financial and strategic computer modelling, and his academic career has included positions at Warwick University in the United Kingdom, Monash University, and Deakin University in Australia. He has significant commercial consulting experience in computer-based finance, business planning, business analysis, and decision support and modelling, and has held senior positions at Deloitte Haskins and Sells (London), Coopers and Lybrand Deloitte (UK) and Price Waterhouse (Melbourne). 

Table of Contents

Introducing Value-Focused Process Engineering	p. 1
Introduction: Motivation and Context	p. 1
Value-Focused Process Engineering: an Integrated Approach to Goal-Oriented Process Design	p. 3
Systems Defined	p. 5
Systems perspective on Integration of Business Objectives and Business Processes	p. 7
Scope and Contribution	p. 8
Book structure	p. 10
Business Systems Modelling: Principles and Practices	p. 15
Introduction	p. 15
Systems Modelling as Design: Fundamental Principles and Assumptions	p. 16
Integration of Multiple Business Views through Systems Modelling	p. 19
Business Objectives Modelling	p. 21
Business Process Modelling	p. 22
Exploring Systems Modelling Practices Through Wand and Weber Conceptual Modelling Framework	p. 26
Summary	p. 28
Human Resources Management Context	p. 31
Introduction	p. 31
Context and Background	p. 32
Summary	p. 48
Business Objectives Modelling	p. 50
Introduction	p. 50
Quantitative Objectives Modelling	p. 50
Qualitative Objectives Modelling	p. 66
Desirable Properties of Objectives Models	p. 71
Summary	p. 74
Business Process Modelling with EPCs	p. 77
Introduction	p. 77
Business Process Modelling Context	p. 78
Event-driven Process Chain	p. 79
Decomposition	p. 87
Extending EPC Script to Include Objectives	p. 92
Desirable Properties of Business Process Models from a Value-Focused Process Engineering Perspective	p. 94
Assessment of the EPC Modelling Environment	p. 103
Summary	p. 106
Requirements for a Value-Focused EPC: the "WHAT" Dimension	p. 109
Introduction	p. 109
Review of Goal-Oriented Approaches	p. 110
Comparative Assessment of Modelling Methodologies	p. 113
Analysis of Hereditary Property Requirements	p. 118
Linking Requirements	p. 124
Shared History Requirements	p. 127
Emergent Properties Requirements	p. 128
Summary	p. 129
Building a Value-Focused EPC: the "HOW" Dimension	p. 131
Introduction	p. 131
Modifications to the VFT Model	p. 131
Formalising the Link between the VFT and the EPC	p. 138
Synchronized Decomposition	p. 141
Setting up the Example	p. 162
Flow Decomposition	p. 166
Components Decomposition	p. 168
Implementation Framework	p. 171
Evaluation of the Combined Model	p. 173
Summary	p. 175
Application of Value-Focused Process Engineering to HRM Context	p. 177
Introduction	p. 177
HRM Values, Fundamental and Means Objectives (Phases 1, 2 and 4a)	p. 178
HRM Processes (Phases 3 and 4b)	p. 186
Reconciling EPC and Objectives Structures (Phase 5)	p. 201
Summary	p. 205
Decision-Enabled e-EPC	p. 207
Introduction	p. 207
Decision vs Decision	p. 207
Relationship between Business Decision and Business Process Modelling Tools	p. 212
Integration Model	p. 215
Benefits of Decision-Enabling	p. 223
Summary	p. 228
Conclusions and Future Directions	p. 231
Introduction	p. 231
Desirable Properties of Business Objectives and Process Modelling	p. 231
Properties of Value-Focused Process Engineering	p. 234
Linking Existing Models to Satisfy Requirements of Value-Focused Process Engineering	p. 235
Application within the HRM Context	p. 236
Future Directions and Conclusion	p. 237
References	p. 241
Decomposition of the means network	p. 253
Index	p. 257
Table of Contents provided by Ingram. All Rights Reserved.