Winning the People Wars : Talent and the Battle for Human Capital

by JOHNSON M

• ISBN13: 9780273641971
• ISBN10: 0273641972
• Edition: 1st
• Format: Hardcover
• Copyright: 2000-04-01
• Publisher: PRENTICE HALL

Summary

-- Create tactical and strategic plans your company can implement now!-- Best practices that work -- from leaders like Sun Microsystems, Citibank, Motorola, PandG, DHL, VW, Apple, Bank Boston, Toyota, and more.-- Full of practical examples and hard-hitting solutions.

Author Biography

Mike Johnson is Managing Partner of Johnson & Jones Limited, a corporate communications consultancy, based in Brussels, Belgium and the UK.

Table of Contents

Foreword	xiii
Introduction	xv
Fight the good fight -- please!	xv
Yes, it really is a war!	1	(38)
News from the front line	2	(1)
The people wars in microcosm	3	(1)
The new seekers of talent	4	(1)
IT leads the way	4	(2)
Talent famines aren't new	6	(1)
A global dearth of professionals	6	(1)
More niche players and more graduates	7	(1)
All sorts of talent in short supply	8	(1)
The lure of the private sector	9	(1)
The tight labour market has just begun	10	(1)
Too few global managers	10	(1)
New heights of cynicism	11	(1)
Three into five does go	12	(1)
Formulas for involvement	13	(1)
Not walking the talk	14	(1)
Happy place or hell?	14	(2)
Forty per cent of new hires fail	16	(1)
Welcome to Cynical Valley	17	(1)
Unique methods to hire and hold	18	(1)
What CEOs really worry about	19	(1)
Surround yourself with excellence	20	(1)
Making the same mistakes	21	(2)
Who's a winner in the war?	23	(1)
Managing at a hectic pace	23	(1)
The turn-off factor	24	(1)
Getting top management to see the facts	25	(1)
What about women?	26	(2)
Minorities	28	(1)
The `scrap-heap' generation	28	(1)
Voluntary simplicity	29	(1)
Businesses converge on same talent	30	(1)
More people to go	30	(1)
The skill set is vital	31	(3)
New-age companies	34	(5)
Aspects of war: consternation and confusion in the ranks	39	(30)
The art of being out of touch	40	(1)
Analyze the gaps	41	(1)
Making sacrifices	42	(1)
The search for true work/life balance	43	(1)
What people worry about	44	(1)
Trust builders and trust busters	45	(1)
The `no job losses' lie	46	(1)
When soft and hard issues collide	47	(1)
Let's say hello to human resources	48	(1)
Executives for the new corporate age	49	(1)
What's holding back HR?	50	(1)
HR doesn't deliver	50	(2)
Sticking new labels on old corporate baggage	52	(1)
Glossy brochure rhetoric	52	(1)
Seeking line manager confidence	53	(1)
A huge selling job	53	(2)
HR strategy must be business strategy	55	(1)
An employee eco-system	55	(1)
Merger mania or merger mess-up	56	(1)
All mergers are acquisitions for somebody	57	(1)
Ask questions	58	(1)
Four key insights into M&As	58	(2)
Learn to explain and motivate or they'll do it themselves	60	(1)
You're in a seller's market	60	(1)
Motivating-a dying skill?	61	(1)
Shell-shocked	62	(3)
Be willing to work	65	(1)
What defines success?	65	(4)
The battle for the best: attracting exciting talent to your doorstep	69	(50)
Best practices from other industries	70	(1)
Find some new rocks to look under	71	(1)
Industry expertise can still count	71	(2)
Want a slice of what's hot this month?	73	(3)
Do foreign bodies work?	76	(1)
Where's cool?	76	(1)
Image is all	77	(1)
The culture factor	78	(1)
Tradition dies hard	79	(3)
A sustaining place to develop	82	(1)
Shared values	83	(1)
Focus on those who ensure your vision works	84	(1)
Who's doing what to attract? Some examples	84	(2)
What's really new?	86	(1)
Corporate turn-offs abound	87	(1)
Advice about job-seekers	87	(4)
Taking back talent	91	(1)
What about Generation X?	91	(1)
What do they want?	92	(1)
Pressure for companies to respond	93	(3)
Attracting graduates to your business	96	(1)
Non-negotiable issues	96	(1)
Even the advertising changes	97	(1)
Is Europe catching up?	98	(1)
Levels of cynicism	99	(1)
A cautionary tale of the future	100	(2)
Women -- a waste of talent continues	102	(1)
The spouse thing	103	(1)
Seeking the global player	104	(1)
Location, location, location	105	(1)
Excellent infrastructure wins out	106	(1)
Taking care of people is taking care of business	107	(4)
Going talent shopping	111	(3)
Breaking the rules	114	(5)
Holding the talent line tight	119	(32)
Stretch your people	120	(1)
Expectation fails to match reality	121	(1)
Own the issues	122	(1)
I hate the boss	122	(2)
Shorter tenures at the top	124	(1)
Challenge beats money	124	(1)
Opinions count	125	(1)
Living for the business	125	(1)
A real value shift	126	(1)
Whose finger's on the climate control?	127	(1)
Ideas to have and to hold	128	(4)
A lifestyle example	132	(1)
More examples of getting it right	133	(2)
Supporting the spouse	135	(1)
Expatriation horror	136	(2)
Demotivating the repatriates	138	(1)
Merger paralysis	139	(1)
Advice on the returning expatriate	139	(1)
Motivate diverse groups	140	(1)
Who do you want to hold onto?	141	(1)
Bidding doesn't work	142	(1)
Winners, losers and cruisers	143	(2)
Retention strategies -- more than just a luxury	145	(6)
Don't follow the rest -- play by your own rules	151	(32)
More proactivity please	151	(1)
No realistic assessment	152	(1)
A widening gap	153	(2)
The fatal flaw	155	(1)
Not the job, the person	156	(1)
History lessons	157	(1)
Shifting ambitions	158	(1)
Building a reputation quietly	158	(3)
So let's get some new leaders	161	(1)
Identifying the best new leaders	162	(4)
Don't hire in your own image	166	(2)
Grab a bite and some talent too!	168	(2)
Hey oldie! I need you	170	(1)
Did we get it wrong?	171	(2)
How are employers thinking differently?	173	(10)
It's all about development, reward and communication	183	(30)
Development -- where it's going and why	184	(1)
Intellectual capital	185	(1)
The right mix of talent	186	(1)
A lack of appreciation	186	(1)
Miracle management snake oil	187	(1)
Flickering lights of sanity	188	(1)
Building a global team that delivers	189	(3)
Communicate, communicate, communicate	192	(6)
Delayering and devolution of power	198	(1)
Mergers and acquisitions-the communications nightmare	199	(1)
The intranet as a communications tool	200	(3)
Communication isn't what it used to be	203	(1)
So what are we going to pay for all this talent?	204	(1)
Perception of reward	205	(1)
Force-feeding	206	(1)
Money for mercenaries	206	(1)
Guaranteed net salaries	207	(1)
An American pay model	207	(1)
Four key trends	208	(1)
Global pay rates for global jobs	208	(1)
Incentive-based reward	209	(1)
A word to the wise	209	(4)
Getting your business ready for the battles to come	213	(18)
People issues on the strategic agenda	214	(2)
Look to alliances	216	(1)
Share your talent	216	(1)
A clearly defined balance	217	(1)
Invalid belief	217	(1)
Beyond Generation X	218	(1)
A predictable work schedule	219	(1)
God-like expectations	219	(1)
You have been warned	220	(1)
Those that won't make it	220	(1)
The haunting subject of succession	220	(4)
Where does HR fit in?	224	(1)
What about the shareholders?	225	(1)
Shareholder showdown	226	(3)
We're talking talent	229	(1)
Think like you used to	229	(2)
Bibliography	231	(2)
Index	233