Working in Groups

by Engleberg, Isa N.; Wynn, Dianna R.

• ISBN13: 9780205029372
• ISBN10: 020502937X
• Additional ISBN(s): 9780134402321, 9780205912766
• Edition: 6th
• Format: Paperback
• Copyright: 2012-02-27
• Publisher: Pearson
• More Book Details

Summary

Updated in its 6thedition, Working in Groups provides readers with practical strategies, built on theory and research, for communicating and working successfully in groups .The authors use the guiding principle of balancewhile looking at both how groups workand how to work in groups.This accessible and user-friendly text gives readers the tools to apply group communication theories, methods, and skills-helping them become more effective and ethical group members.

Table of Contents

Chapter 1: Introduction to Group Communication

Study Questions and Chapter Outline

Succeeding in Groups

Defining Group Communication

The Nature of Group Communication

Types of Groups

Advantages and Disadvantages of Working in Groups

Balance: The Guiding Principle of Group Work

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: The Study Group Dilemma

Group Work: It Was the Best of Groups; It Was the Worst of Groups

Group Assessment: Essential Group Elements

 

Chapter 2: Group Development

Study Questions and Chapter Outline

Group Development Stages

Group Goals

Group Norms

Characteristics of Effective Groups

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: Nice to Meet You, Too

Group Work: Classroom Norms

Group Assessment: How Good Is Your Goal?

 

Chapter 3: Group Membership

Study Questions and Chapter Outline

Followership

Member Needs

Member Roles

Member Confidence

Member Assertiveness

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: Taming Tony the Tiger

Group Work: Meeting Member Needs

Group Assessment: Personal Report of Communication Apprehension (PRCA-24)

 

Chapter 4: Group Diversity

Study Questions and Chapter Outline

Heterogeneous Groups

Barriers to Understanding Others

Personality Dimensions

Cultural Dimensions

Gender Dimensions   

Generational Dimensions

Religious Dimensions

Balancing Group Diversity

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: No Offense Intended

Group Work: Identifying Cultural Dialectics

Group Assessment: Group Diversity Awareness Questionnaire

 

Chapter 5: Group Leadership

Study Questions and Chapter Outline

What Is Leadership?

Leadership and Power

Becoming a Leader

Leadership Theories

The 5M Model of Leadership Effectiveness

Diversity and Leadership

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: The Leader in Sheep’s Clothing

Group Work: The Least-Preferred-Coworker Scale

Group Assessment: Are You Ready to Lead?

 

Chapter 6: Group Motivation

Study Questions and Chapter Outline

The Role of Motivation

Member Motivation

Group Motivation

Assessment and Feedback

Rewards

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: Veni, Vidi, Vici

Group Work: The Engagement Index

Group Assessment: Group Motivation Inventory

 

Chapter 7: Verbal and Nonverbal Communication in Groups

Study Questions and Chapter Outline

Two Essential Tools

Language and Meaning

Team Talk

Language Challenges

The Importance of Nonverbal Communication

Nonverbal Behavior

The Nonverbal Environment

Nonverbal Communication and Culture

Creating a Supportive Communication Climate

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: How to Sink the Mayflower

Group Work: Getting Emotional about Nonverbal Cues

Group Assessment: Auditing Team Talk

 

Chapter 8: Listening in Groups

Study Questions and Chapter Outline

The Challenge of Listening in Groups

Types of Listening

Group Roles and Listening

Improving Listening

Special Listening Challenges

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: A Message for Michael

Group Work: Practice Paraphrasing

Group Assessment: Student Listening Inventory

 

Chapter 9: Conflict and Cohesion in Groups

Study Questions and Chapter Outline

Conflict in Groups

Constructive and Destructive Conflict

Conflict Styles

Conflict Management Strategies

Conflict and Member Diversity

Group Cohesion

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: Sociology in Trouble

Group Work: “I Wish I’d . . . .” Conflict Awareness Log

Group Assessment: Ross-DeWine Conflict Management Message Style Instrument

 

Chapter 10: Structured and Creative Problem Solving in Groups

Study Questions and Chapter Outline

Group Decision Making

Structured Problem Solving

Creative Problem Solving

Problem-Solving Realities

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: No More Horsing Around

Group Work: What Is Your Decision-Making Style?

Group Assessment: Problem-Solving Competencies

 

Chapter 11: Critical Thinking and Argumentation in Groups

Study Questions and Chapter Outline

Critical Thinking and Argumentation

Structuring Arguments

Supporting Arguments

Presenting Arguments

Refuting Arguments

Adapting to Argumentation Styles

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: Slicing the Pie

Group Work: Got Water?

Group Assessment: Argumentativeness Scale

 

Chapter 12: Planning and Conducting Meetings

Study Questions and Chapter Outline

Meetings, Meetings, Meetings

Planning and Chairing Meetings

Adapting to Member Behavior

Preparing the Minutes

Using Parliamentary Procedure

Evaluating the Meeting

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: Monday Morning Blues

Group Work: Disrupting Disruptive Behavior

Group Assessment: Post-Meeting Reaction (PMR) Form

 

Chapter 13: Making Presentations in Groups

Study Questions and Chapter Outline

Presentations in Groups

Presentation Guidelines

Group Presentations  

Questions and Answers

Presentation Aids

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: Testing the Team

Group Work: Re-envision the Visual

Group Assessment: Presentation Rating Scale

 

Chapter 14: Technology and Virtual Groups

Study Questions and Chapter Outline

The Nature of Virtual Groups

Synchronous Groupware

Asynchronous Groupware

Group Diversity and the Digital Divide

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: Virtual Misunderstanding

Group Work: Match the Medium to the Message

Group Assessment: Virtual Meeting Evaluation

 

Glossary

 

Web Chapter: Parliamentary Procedure

Study Questions and Chapter Outline

Using Parliamentary Procedure

The Guiding Principles of Parliamentary Procedure

The Parliamentary Players

The Basic Rules of Parliamentary Procedure

Informal Rules

Balanced Procedures

Summary Study Guide          

Key Terms and Glossary

Group Assessment: Parliamentary Procedure Assessment Instrument