Working with People : The Helping Process

by Brill, Naomi; Levine, Joanne

• ISBN13: 9780801333095
• ISBN10: 0801333091
• Edition: 7th
• Format: Paperback
• Copyright: 2002-01-01
• Publisher: Allyn & Bacon

Summary

This classic, best-selling text for beginning social work students introduces the basic components of working with people observation, assessment, communication, and intervention. Now in its seventh edition, Working with People presents the theoretical foundation of social work practice, promotes the development of practice skills, and encourages social work students to be more reflective in their work. The new edition contains material on managed care, the uses and impact of the Internet and related technologies on human service practice, and information on feminist and brief therapies.

Table of Contents

Tribute to Naomi I. Brill	xix
Introduction	xxi
Setting the Stage	1	(18)
The Increasing Size and Changing Makeup of the Population	6	(1)
The Permanent Face of Pluralism	7	(1)
The Toll of HIV/AIDS	7	(1)
The Changing Healthcare Scene and Managed Care	8	(2)
Changes in the Family	10	(1)
Continuing Poverty and the Growth of the Working Poor	11	(2)
The Impact of the Internet and Electronic Information Technologies	13	(1)
The Trend to Privatize Human Services	14	(1)
Summary	15	(1)
Suggested Assignments	16	(1)
References and Related Readings	17	(1)
Selected Related Websites	18	(1)
Understanding Ourselves	19	(22)
The Nature of Human Service	20	(1)
Learning to Know and to Use One's Self	21	(1)
The Impact of Culture	22	(1)
The Impact of Personal Needs	22	(15)
How Do I Think and Feel about Mysell?	23	(2)
How Do I Deal with My Own Fundamental Needs?	25	(3)
What Is My Value System, and How Does It Define My Behavior and My Relationships with Other People?	28	(4)
How Do I Relate to the Society in Which I Live and Work?	32	(1)
What Is My Lifestyle?	32	(3)
What Is My Basic Philosophy?	35	(1)
What Do I Present---and Represent---to Those with Whom I Work?	36	(1)
Summary	37	(1)
Suggested Assignments	38	(1)
References and Related Readings	38	(1)
Selected Relevant Websites	39	(2)
Understanding the Human Condition	41	(26)
The Biological Heritage	42	(1)
The Social Heritage	43	(1)
The Family	44	(1)
The Social Group	45	(1)
The Peer Group	46	(1)
The Workplace	46	(3)
The Importance of Socialization	49	(1)
The Person as an Individual	49	(1)
Personality Theories	49	(8)
Psychoanalytic Theory	50	(1)
Feminist Theories	51	(1)
Learning Theory	52	(1)
Humanistic Holistic Theories	53	(1)
Other Theories	54	(1)
Brief Theorapies	55	(1)
``Personal'' Personality Theory	56	(1)
The Concept of the Tripartite Personality	57	(2)
Perception	58	(1)
Integration	58	(1)
Adaptation and Execution	58	(1)
The Concept of Defense Mechanisms	59	(1)
The Concept of Developmental Stages	59	(3)
The Concepts of Stress, Balance, and Coping Ability	62	(2)
Summary	64	(1)
Suggested Assignments	64	(1)
References and Related Readings	64	(1)
Selected Related Websites	65	(2)
Working with Ethnic Diversity in a Pluralistic Society	67	(20)
The Language of Ethnic Diversity	68	(1)
Ethnic Diversity: Population Highlights about Our Pluralistic Society	69	(3)
Expressions of Ethnicity	72	(1)
Preparation of Workers	72	(2)
The Use of Systems Theory	74	(2)
Applying Concepts from Systems Theory to Working with People	76	(1)
Families as Systems	77	(3)
Putting It All Together: Using a Systems Perspective with an Ethnic-Sensitive Focus	80	(3)
The Worker's Social Responsibility	83	(1)
Summary	84	(1)
Suggested Assignments	84	(1)
References and Related Readings	85	(1)
Selected Related Websites	85	(2)
Developing and Maintaining Communication with People	87	(26)
Basics for Clear Communication	88	(3)
Nonverbal Communication	91	(3)
Tone of Voice	92	(1)
Facial Expression	92	(1)
Silence	92	(1)
Gestures and Movements	93	(1)
Physical Appearance	93	(1)
Body Sounds	93	(1)
Demeanor	94	(1)
Touch	94	(1)
Environment	94	(1)
Verbal Communication	94	(2)
Electronic Communication	96	(1)
Communication by Symbols	97	(1)
Interpreting Communications	97	(3)
Perception	97	(1)
Context	98	(1)
Culture	99	(1)
Communication of Ideas	100	(1)
Diffusion	100	(1)
Communication in Interview and Discussion	101	(9)
Interviews	102	(4)
Discussion	106	(4)
Summary	110	(1)
Suggested Assignments	110	(1)
References and Related Readings	111	(1)
Selected Related Websites	111	(2)
Establishing and Using Helping Relationships	113	(12)
Characteristies of Helping Relationships	114	(6)
Accepting	114	(1)
Dynamic	115	(1)
Emotional	116	(1)
Purposeful, Time-Limited, and Unequal	116	(1)
Honest, Realistic, Responsible, and Safe	117	(2)
Authoritative	119	(1)
The Phases of a Helping Relationships	120	(4)
Phase 1	120	(1)
Phase 2	121	(1)
Phase 3	122	(2)
Summary	124	(1)
Suggested Assignments	124	(1)
References and Related Readings	124	(1)
Using the Basic Problem-Solving Process	125	(24)
Why and How People Change	125	(1)
Structure of the Helping Process	126	(11)
Engagement	127	(3)
Assessment	130	(1)
Definition of the Problem	131	(1)
Setting of Goals	132	(1)
Selection of Alternative Methods and an Initial Mode of Intervention	133	(1)
Establishment of a Contract	134	(1)
Action Leading to Desired Goal	135	(1)
Evaluation	136	(1)
Continuation or Termination	136	(1)
Using the Problem-Solving Process When Ethnic Differences Are Involved	137	(2)
Two Case Studies in Use of the Basic Process	139	(7)
Basic Process 1	139	(5)
Basic Process 2	144	(2)
Summary	146	(1)
Suggested Assignments	147	(1)
References and Related Readings	147	(2)
Developing an Eclectic Approach to Practice	149	(22)
Development of a Working Model	150	(12)
Illustrations of Models for Eclecticism	153	(9)
Specialist or Generalist?	162	(1)
Consultation	163	(1)
Referral	163	(6)
Making Referrals	165	(4)
Summary	169	(1)
Suggested Assignments	169	(1)
References and Related Readings	169	(2)
Utilizing Skills and Techniques	171	(28)
Skills	172	(3)
Differential Diagnosis	172	(1)
Timing	173	(1)
Partialization	173	(1)
Focus	174	(1)
Establishing Partnership	174	(1)
Creating Structure	175	(1)
Techniques	175	(21)
Small Talk	175	(1)
Ventilation	176	(1)
Support	177	(2)
Reassurance	179	(1)
Advocacy and Social Action	180	(2)
Confrontation	182	(1)
Conflict	183	(1)
Manipulation	184	(2)
Universalization	186	(1)
Advice Giving and Counseling	187	(2)
Activities and Programs	189	(2)
Logical Discussion	191	(1)
Reward and Punishment	191	(1)
Role Rehearsal and Demonstration	192	(2)
Crisis	194	(1)
Touch	195	(1)
Mechanical Devices	196	(1)
Summary	196	(1)
Suggested Assignments	196	(1)
References and Related Readings	197	(1)
Selected Related Websites	197	(2)
Working with People in Groups	199	(26)
Definition	199	(1)
Common Characteristics of All Groups	200	(1)
Natural Groups	200	(2)
The Family	201	(1)
Reference Groups	201	(1)
Working with Natural Groups	202	(1)
Formed Groups	202	(4)
Guide for the Formation of Groups	204	(2)
The Worker and the Group	206	(3)
Human Service Teams	209	(13)
What Is a Team?	210	(2)
How Are Teams Formed?	212	(2)
Team Purpose	214	(1)
Team Climate	214	(1)
Team Size and Composition	215	(1)
Team Communication	216	(1)
Team Roles	216	(3)
Working Process of Teams	219	(2)
A Yardstick for Team Analysis	221	(1)
Summary	222	(1)
Suggested Assignments	222	(1)
References and Related Readings	222	(1)
Selected Related Websites	223	(2)
Dealing with Vulnerability, Dependency, and Resistance	225	(20)
Vulnerability	225	(6)
Dependency	231	(7)
The Flexible Continuum of Interdependence	233	(1)
Two Aspects of Interdependence	233	(1)
The Role of the Worker	234	(1)
Social Change	235	(1)
Relationship Role	236	(2)
Resistance	238	(2)
The Role of the Worker	239	(1)
Use of Resources	240	(1)
Summary	241	(1)
Suggested Assignments	242	(1)
References and Related Readings	242	(1)
Selected Related Websites	242	(3)
Getting It All Together	245	(14)
Burnout	248	(8)
Being Aware of Social Change	248	(1)
Securing Basic and Ongoing Learning	249	(1)
Selecting a Field of Practice	250	(1)
Managing Workload	250	(4)
Maintaining a Personal Value System	254	(1)
Developing a Healthy Personal Life	254	(2)
Summary	256	(1)
Suggested Assignments	256	(1)
References and Related Readings	256	(1)
Selected Related Websites	257	(2)
Index	259