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9780538691444

Working Smart

by ;
  • ISBN13:

    9780538691444

  • ISBN10:

    0538691441

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 1999-12-16
  • Publisher: South-Western Educational Pub
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Summary

This book helps users learn how to be successful on the job by concentrating on dynamic job keeping skills. Updated content covers current technologies ( including use of the Internet) and the SCANS competencies. Hands-on exercises provide and reinforce the skills necessary to navigate the many obstacles that can hinder success on the job. For the entry-level worker looking to make an impressive start, Working Smart, 2e, is the key!

Table of Contents

Preface iii
Unit 1 Starting Your First Job 1(82)
Getting Ready for the First Day on the Job
2(23)
Learn About the Company
3(2)
How to Prepare for Your First Day on the Job
5(3)
Getting to Work on Time
8(6)
A New Employee Has Much to Learn
14(4)
End of Chapter 1 Activities
18(7)
What You Can Expect From Your Employer
25(19)
Basic Expectations
25(1)
Salary
26(4)
Work Environment
30(4)
Benefits
34(1)
Other Benefits
35(1)
Paid Vacations and Holidays
35(1)
Leave Time
36(1)
Additional Employee Expectations
37(1)
Training and Continuing Education
37(1)
Unions
38(1)
Feedback on Your Performance
38(1)
Job Advancement
38(1)
End of Chapter 2 Activities
39(5)
What Your Employer Expects From You
44(17)
Types of Employers
44(2)
The Need for Quality
46(1)
How Quality Is Achieved
46(1)
Basic Employer Expectations
46(1)
Productivity
47(2)
Honesty and Trustworthiness
49(1)
Show Interest in the Company
50(1)
Take Responsibility for Your Actions
51(1)
Consequences of Not Meeting Expectations
52(2)
End of Chapter 3 Activities
54(7)
Developing Good Work Habits
61(22)
What Are Habits?
61(2)
Habits on the Job
63(1)
Developing Good Work Habits
64(3)
Respect for Others
67(3)
Using Time Effectively
70(2)
End of Chapter 4 Activities
72(5)
Your Portfolio
77(1)
Case Study/Simulation Melbrook Sporting Goods, Inc.
78(5)
Unit 2 Smart Communications on the Job 83(80)
Importance of Communicating
84(20)
What Is Communication?
84(3)
Oral Communication
87(3)
Communicating Non-Verbally
90(3)
Barriers to Good Communication
93(5)
End of Chapter 5 Activities
98(6)
Developing Listening Skills
104(12)
What Is Listening?
104(2)
Skills Needed to Be a Good Listener
106(2)
Poor Listening Habits
108(2)
End of Chapter 6 Activities
110(6)
Communicating in a Business Organization
116(16)
The Role of Communication in Business
116(1)
A Recognized System of Communication
117(5)
How Communication Difficulties Arise
122(3)
Informal Company Communication
125(3)
End of Chapter 7 Activities
128(4)
Applying Communication Skills
132(31)
Communication in Business
132(2)
Following and Giving Instructions
134(2)
Using the Telephone
136(5)
The Computer in Business Communications
141(1)
The Internet as a Business Tool
142(1)
Using Communication in Customer Relations
143(4)
End of Chapter 8 Activities
147(6)
Your Portfolio
153(1)
Case Study/Simulation Melbrook Sporting Goods, Inc.
154(9)
Unit 3 Smart Relationships on the Job 163(78)
Attitudes and Relationships
164(16)
The Importance of Good Interpersonal Relations
164(6)
The Importance of Tact in Relationships
170(4)
End of Chapter 9 Activities
174(6)
Your Relationships with Coworkers
180(16)
Good Relationships with Coworkers
180(5)
Social Skills at Your Job
185(4)
End of Chapter 10 Activities
189(7)
Your Relationships with Your Supervisor
196(18)
What Is a Supervisor?
197(6)
The Importance of Good Morale
203(5)
End of Chapter 11 Activities
208(6)
Dealing Successfully with Stress on the Job
214(27)
Stress Explained
214(4)
Causes of Job-Related Stress
218(2)
Coping Skills
220(4)
End of Chapter 12 Activities
224(7)
Your Portfolio
231(1)
Case Study/Simulation Melbrook Sporting Goods, Inc.
232(9)
Unit 4 Smart Moves on the Job 241(44)
Measuring Your Success on the Job
242(18)
Evaluating Your Job
242(3)
Job Performance Evaluation
245(5)
Promotions
250(5)
End of Chapter 13 Activities
255(5)
Planning Your Career
260(25)
Decision Making
260(4)
Setting Goals for the Future
264(3)
Preparing for Advancement
267(5)
End of Chapter 14 Activities
272(5)
Your Portfolio
277(1)
Case Study/Simulation Melbrook Sporting Goods, Inc.
278(7)
Glossary 285(6)
Index 291

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