Workplace Communications

by Searles, George J.

• ISBN13: 9780321330680
• ISBN10: 0321330684
• Edition: 3rd
• Format: Paperback
• Copyright: 2006-01-01
• Publisher: Longman

Summary

Workplace Communications: The Basics is the first text specifically intended for applied writing courses in community college and other settings where many students are academically under-prepared and therefore intimidated by lengthy, theory-intensive tests. This text focuses instead on the basics of workplace writing by emphasizing practical applications. Written in a simple, conversational style, Workplace Communications is designed to be both accessible and useful, incorporating numerous examples, illustrations, and exercises. The new edition includes greatly increased coverage of technology in all areas of work-related communication including the job search, correspondence, oral communication, and research.

Table of Contents

Preface	ix
Introduction	1	(2)
The Keys to Successful Communication: Purpose, Audience, and Tone	3	(28)
Purpose	4	(1)
Audience	5	(2)
Tone	7	(11)
Exercises	18	(13)
Correspondence: Memos and Letters	31	(46)
Memos	32	(11)
Format	32	(6)
E-mail	38	(4)
Checklist: Evaluating a Memo	42	(1)
Exercises	43	(4)
Letters	47	(25)
Formats	48	(23)
Checklist: Evaluating a Letter	71	(1)
Exercises	72	(5)
Effective Visuals: Tables, Graphs, Charts, and Illustrations	77	(20)
Principles of Effective Visuals	78	(2)
Tables	80	(1)
Graphs	81	(3)
Line Graphs	82	(1)
Bar Graphs	83	(1)
Charts	84	(3)
Flowcharts	84	(1)
Organizational Charts	84	(1)
Circle Charts	85	(2)
Illustrations	87	(7)
Photographs	87	(1)
Drawings	88	(5)
Diagrams	93	(2)
Checklist: Evaluating a Visual	95
Exercises	94	(3)
Short Reports: Page Design, Formats, and Types	97	(42)
Page Design	98	(7)
Report Formats: Memo, Letter, and Booklet	105	(14)
Types of Reports	119	(15)
Incident Report	119	(4)
Progress Report	123	(5)
Recommendation Report	128	(1)
Travel Report	129	(5)
Checklist: Evaluating a Memo Report	134	(1)
Checklist: Evaluating a Letter Report	135	(2)
Checklist: Evaluating a Booklet Report	137
Exercises	134	(5)
Summaries	139	(14)
Types of Summaries: Descriptive, Informative, and Evaluative	140	(9)
Summarizing Print Sources	143	(1)
Summarizing Nonprint Sources	143	(6)
Checklist: Evaluating a Summary	149	(1)
Exercises	149	(4)
Mechanism and Process/Procedure Descriptions	153	(22)
Mechanism Description	154	(10)
Checklist: Evaluating a Mechanism Description	157	(7)
Exercises	164	(2)
Process/Procedure Description	166	(7)
Checklist: Evaluating a Process/Procedure Description	168	(5)
Exercises	173	(2)
Instructions	175	(8)
Instructions	176	(14)
Checklist: Evaluating Instructions	181	(9)
Exercises	190
Job Application Process: Letter, Resume, Interview, and Follow-Up	183	(50)
Application Letter	194	(5)
Resume	199	(19)
Traditional Resume	207	(4)
Scannable Resume	211	(7)
Interview	218	(2)
Follow-up	220	(3)
Checklist: Evaluating an Application Letter, Resume, and Follow-Up	222	(1)
Exercises	223	(10)
Oral Presentations: Preparation and Delivery	233	(28)
Preparation	234	(5)
Preliminaries	234	(4)
Rehearsal	238	(1)
Delivery	239	(18)
Introductions and Conclusions	239	(2)
Vocal Factors	241	(1)
Physical Factors	242	(1)
Eye Contact	242	(1)
Audiovisuals	243	(5)
Enthusiasm	248	(9)
Checklist: Evaluating a Public Speaker	257	(1)
Exercises	257	(4)
Long Reports: Format, Collaboration, and Documentation	261	(38)
Format	262	(8)
Transmittal Document	262	(1)
Title Page	262	(2)
Abstract	264	(1)
Table of Contents	264	(1)
List of Illustrations	264	(1)
Glossary	264	(6)
Text	270	(1)
Visuals	270	(1)
Pagination	270	(1)
Collaboration	270	(5)
Documentation	275	(22)
Bibliography	277	(5)
Parenthetical Citations	282	(1)
Checklist: Evaluating a Long Report	283	(14)
Exercises	297	(2)
Appendix A: Ten Strategies to Improve Your Style	299	(20)
Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar	319	(21)
Index	340