The World's Business Cultures: And How to Unlock Them

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  • Format: Paperback
  • Copyright: 2008-01-30
  • Publisher: Stylus Pub Llc
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With the aid of a specially developed model, expert authors demonstrate how to get your communications right internationally and ensure that meetings, both face-to- face and virtual, go according to plan. The authors provide a framework for understanding any culture in the world, offering strategies and tactics for getting people from different countries on your side, and detailing the knowledge you need to make the right impression and avoid giving offence. Barry Tomalin is Director of Cultural Training at International House in London, one of the largest language and cultural training organisations in the world, and Visiting Lecturer in Cross-cultural Communication at the University of Westminster. He is the author of many books and monographs on culture and has trained in 65 countries. Contents include: International business: A new approach; A business model for international cultural understanding; Communicating successfully internationally; Cultural expectations; How to be more culturally sensitive; Cultural bear traps; and Relocation and repatriation.

Author Biography

Barry Tomalin is a cross-cultural consultant and Director of Cultural Training at International House in London. He works with companies and organizations to improve their cultural skills and awareness, and runs the Business Cultural Trainers Certificate for teachers and coaches. He is the author of many books and has trained in 65 countries Mike Nicks is a journalist and media coach who has written widely on business cultures

Table of Contents

Risky businessp. 1
Conclusionp. 9
How to unlock any culture in the worldp. 11
The curse of anecdotesp. 12
The TRUST modelp. 13
The three ingredients of culturep. 15
The importance of cultural knowledgep. 16
Understanding values and attitudesp. 19
Understanding behaviourp. 19
The need for a cultural business modelp. 20
The Five C's of culturep. 20
Stereotypes and generalizationsp. 21
Other factors: Race, religion, sexual orientation and disabilityp. 26
Conclusionp. 27
Key learning pointsp. 28
How people thinkp. 29
How to understand values and attitudesp. 35
How do I find out what's what?p. 40
Conclusionp. 41
Key learning pointsp. 41
Cultural behaviourp. 43
Why me?p. 45
Scheduled, flexible and listening culturesp. 50
Conclusionp. 55
Key learning pointsp. 55
How to increase your cultural sensitivityp. 57
It's all about perceptionp. 58
The Personal Cultural Profilep. 59
Comparing culturesp. 70
Interpreting your Personal Cultural Profilep. 71
The 80/20 rulep. 71
Is it personal, procedural or cultural?p. 72
RADARp. 72
Personal qualitiesp. 74
The six personal characteristics of cross-cultural sensitivityp. 79
Conclusionp. 81
Key learning pointsp. 81
Communicationp. 83
The English languagep. 85
Taking culture into accountp. 91
Feel the peoplep. 96
Presentationsp. 96
Writing emailsp. 98
Conclusionp. 100
Key learning pointsp. 101
Leadership and decision-makingp. 103
Top-down or egalitarian?p. 105
Company organigrams: are they reliable?p. 106
Taking ownership and delegationp. 106
Hierarchyp. 108
Consensus or individually driven decision-makingp. 109
Speeding up decision-makingp. 110
Breaking the chain of commandp. 111
Maintaining statusp. 112
Conclusionp. 114
Key learning pointsp. 114
Teams, motivation and feedbackp. 115
Two types of teamp. 117
Team selectionp. 118
Team leadershipp. 119
The process of team-workingp. 120
What, how and why cultures?p. 122
Team motivationp. 123
Feedbackp. 124
Virtual distributed teamsp. 125
Conclusionp. 126
Key learning pointsp. 127
Meetings and negotiationsp. 129
Where are meetings held?p. 130
Who attends?p. 131
How are meetings arranged?p. 131
Expectations of meetingsp. 132
An agenda or not?p. 132
Meetings etiquettep. 133
Results and outcomesp. 134
Negotiatingp. 135
Conclusionp. 138
Key learning pointsp. 138
Gift-giving and hospitalityp. 139
Gift-givingp. 141
Hospitalityp. 145
Conclusionp. 153
Key learning pointsp. 153
The top ten countries in 2050p. 155
Doing business in Chinap. 157
Doing business in the USAp. 167
Doing business in Indiap. 177
Doing business in Japanp. 187
Doing business in Brazilp. 197
Doing business in Russiap. 207
Doing business in the United Kingdomp. 217
Doing business in Germanyp. 227
Doing business in Francep. 237
Doing business in Italyp. 247
Fact filesp. 257
Facts about Brazilp. 258
Facts about Chinap. 259
Facts about Francep. 260
Facts about Germanyp. 261
Facts about Indiap. 262
Facts about Italyp. 263
Facts about Japanp. 264
Facts about Russiap. 265
Facts about UKp. 266
Facts about USAp. 267
Further readingp. 268
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