Your Attitude Is Showing

by O'Neil, Sharon Lund; Chapman, Elwood N., deceased

• ISBN13: 9780132429047
• ISBN10: 0132429047
• Edition: 12th
• Format: Paperback
• Copyright: 2007-02-05
• Publisher: Pearson

Summary

Helping readers become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives.A well balanced mix of human-relation competencies to understanding oneself, relationships with others, career, and expanding ones assets.For individuals of all ages and backgrounds seeking self-improvement in their human-relation roles.

Author Biography

Sharon Lund O'Neil is a widely published author.  In addition to her friendly writing style and practical advice, she has a common-sense approach to problem solving.  Her human-relations cases, based on the corporate work environment, are popular with both trainers and educators. 

 

As a frequent national speaker and facilitator on leadership and engaging teams, Sharon advocates the importance of "soft skills" - the human-relations skills that are so critical for building strong relationships. 

 

Sharon has been actively involved in many professional groups and has led several prominent national professional and educational organizations.

Table of Contents

Understanding Yourself

You Canrsquo;t Escape Human Relations

Reality

Human Relations Can Make or Break You

Adjustment

Hold On to Your Positive Attitude

Credit Blues

When People Step on Your Attitude

Bounce Back

Relationships with Others

Vertical and Horizontal Working Relationships

Decision

Your Potential and Productivityndash;A Closer Look

Message

The Winning Combination

Insight

Your Most Important Working Relationship

Choice

Understanding the Nature of Relationships

Currency

Maximizing Your Relationships

Your Success as a Team Player

Controversy

Emotional Intelligence: Managing Stress, Frustration, and Aggression

Frustration

Restoring Injured Relationships

Restoration

Attitudes Among Culturally Diverse Co-Workers

Communication

Building Your Career

Succeeding in a New Job or Assignment

Nonprofessional

Initiation Ritesndash;Coping with Teasing and Testing

Confrontation

Absenteeism and Human Relations

Balance

Avoiding Six Common Human-Relations Mistakes

Motivation

Business Ethics, Rumors, and the Confidence Triangle

Dilemma

Success at Expanding Your Assets

Goal Setting and Your Attitude

Conflict

Strategies for Advancing Your Career

Table of Contents provided by Publisher. All Rights Reserved.