Your Attitude is Showing: A Primer on Human Relations [NetEffect Series]

by O'Neil, Sharon Lund; Chapman, Elwood N.

• ISBN13: 9780131183889
• ISBN10: 0131183885
• Edition: 11th
• Format: Paperback
• Copyright: 2006-01-01
• Publisher: Prentice Hall

Summary

Helping readers become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives.A well balanced mix of human-relation competencies to understanding oneself, relationships with others, career, and expanding ones assets.For individuals of all ages and backgrounds seeking self-improvement in their human-relation roles.

Table of Contents

Preface	xiii
About the Author	xv
Introduction	xvii
PART I UNDERSTANDING YOURSELF	1	(46)
You Can't Escape Human Relations	3	(10)
Attitude Box	11	(1)
Reality	12	(1)
Human Relations Can Make or Break You	13	(10)
Attitude Box	21	(1)
Adjustment	22	(1)
Hold On to Your Positive Attitude	23	(14)
Attitude Box	34	(1)
Credit Blues	35	(2)
When People Step on Your Attitude	37	(10)
Attitude Box	43	(1)
Bounce Back	44	(3)
PART II RELATIONSHIPS WITH OTHERS	47	(66)
Vertical and Horizontal Working Relationships	49	(12)
Attitude Box	58	(1)
Decision	59	(2)
Productivity--A Closer Look	61	(12)
Attitude Box	71	(1)
Message	72	(1)
The Winning Combination	73	(12)
Attitude Box	83	(1)
Insight	84	(1)
Your Most Important Working Relationship	85	(12)
Attitude Box	95	(1)
Choice	96	(1)
Understanding the Nature of Relationships	97	(16)
Attitude Box	111	(1)
Currency	112	(1)
PART III MAXIMIZING YOUR RELATIONSHIPS	113	(48)
Success as a Team Player	115	(12)
Attitude Box	124	(1)
Controversy	125	(2)
Stress Management: Releasing Your Frustrations Harmlessly	127	(14)
Attitude Box	138	(1)
Frustration	139	(2)
Restoring Injured Relationships	141	(10)
Attitude Box	148	(1)
Restoration	149	(2)
Attitudes Among Culturally Diverse Co-Workers	151	(10)
Attitude Box	158	(1)
Communication	159	(2)
PART IV BUILDING YOUR CAREER	161	(58)
Succeeding in a New Job or Assignment	163	(10)
Attitude Box	171	(1)
Nonprofessional	172	(1)
Initiation Rites---Coping with Teasing and Testing	173	(12)
Attitude Box	182	(1)
Confrontation	183	(2)
Absenteeism and Human Relations	185	(12)
Attitude Box	194	(1)
Balance	195	(2)
Six Common Human-Relations Mistakes	197	(12)
Attitude Box	207	(1)
Motivation	208	(1)
Business Ethics, Rumors, and the Confidence Triangle	209	(10)
Attitude Box	217	(1)
Dilemma	218	(1)
PART V SUCCESS AT EXPANDING YOUR ASSETS	219	(64)
Goal Setting and Your Attitude	221	(8)
Attitude Box	227	(1)
Conflict	228	(1)
Two Routes to the Top	229	(12)
Attitude Box	238	(1)
Preference	239	(2)
Keeping a Positive Attitude Through Plateau Periods and Reorganizations	241	(10)
Attitude Box	249	(1)
Change	250	(1)
When You Are Tempted to Scramble	251	(10)
Attitude Box	259	(1)
Interview	260	(1)
Attitude Renewal	261	(12)
Attitude Box	271	(1)
Focus	272	(1)
Moving Up to Leadership/Management	273	(10)
Attitude Box	279	(2)
Sensitivity	281	(2)
Answers and Suggested Responses to End-of-Chapter Activities: Test Your Understanding and Cases	283	(14)
Index	297

Excerpts

Preface For over thirty years, the first ten editions ofYour Attitude Is Showinghave been used in the classroom and workplace to train both new and experienced employees. Over one million copies of the book have been distributed.Your Attitude Is Showingremains one of the most highly regarded primers in the field of business human relations. Your Attitude Is Showinghas helped individuals of all ages and backgrounds play their human-relations roles with greater understanding and sensitivity. Everyone who seeks self-improvement will welcome this eleventh edition. In the eleventh edition ofYour Attitude Is Showing,readers will find new and updated materials in each of the chapters while the many popular features of the book have been retained. For example, a ?Thought for the Day? is introduced at the beginning of each chapter for the reader to ponder as the chapter is studied. Throughout the chapters, there are also short statements of importance featured in the side margins. At the end of each chapter is an ?Attitude Box? that further reinforces one or more of the chapter's key concepts. Readers are encouraged to refer to the Thoughts for the Day, margin reminders, and the Attitude Boxes on a regular basis. These short statements are provided to encourage the reader to stop and think about being more positive toward attitude improvement. In this edition, at the beginning of each chapter, readers will be introduced to three performance competencies. The performance competencies are statements that will help the reader identify, as well as focus on, the important concepts that are discussed in the chapter. The performance competencies are further reinforced by a short summary at the end of each chapter. Another new feature of this edition is the addition of chapter interactive activities. Each activity was designed to give the reader a practical experience to better understand and apply the chapter concepts. That is, readers who conscientiously complete the activities will reinforce their understanding of the chapter, and thus, will be in a better position to apply what they have learned to their own lives. (Note: A separate Self-Paced Exercise Guide to accompanyYour Attitude Is Showing,eleventh edition, also is available from the publisher. The Guide is a reader-friendly interactive workbook that augments and expands this book.) To further promote personal and professional development, Test Your Understanding assessments have been added at the end of each chapter to reinforce the reader's understanding of the chapter. These assessments consist of three types of items: true and false, multiple choice, and short answer. Also, readers of the book are encouraged to contemplate the end-of-chapter cases. Each case will give the reader a good opportunity to analyze a situation that represents an all-too-common reality in the workplace. Answers to the Test Your Understanding assessments and suggested responses to the cases appear at the end of the book. As you read and studyYour Attitude Is Showing,keep in mind that people who balance their technical skills and knowledge base with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives. And, remember, no matter what you do,Your Attitude Is Showing!