Your "Members Only" Web Site | p. xxi |
Susan Sweeney's Internet Marketing Mail List | p. xxii |
Defining Your Objectives | p. 1 |
Commom Objectives | p. 2 |
Other Things to Consider Up Front | p. 5 |
A Final Word on Objectives | p. 8 |
Product or Service | p. 9 |
Target Market | p. 11 |
Internet Resources for Chapter 1 | p. 14 |
Essentials of Web Site Design | p. 15 |
Getting Started | p. 16 |
Defining Your Web Site Objectives | p. 17 |
Using Competitor Sites to Your Advantage | p. 19 |
Storyboarding Your Web Site | p. 19 |
Presenting Your Web Site Message Clearly | p. 22 |
Realizing the Potential of Your Domain Name | p. 22 |
The Essentials of Your Web Site Design | p. 26 |
Keeping Web Site Graphics in Perspective | p. 29 |
Providing Ease of Navigation with User-Friendly Site Maps | p. 31 |
Identifying Your Site with Page Titles | p. 31 |
Viewing Your Site Through Browser Eyes | p. 34 |
Choosing Web Site Features to Meet Marketing Objectives | p. 35 |
Guiding the Search Engines with Meta-Information | p. 38 |
Internet Resources for Chapter 2 | p. 38 |
Web Site Elements That Keep 'Em Coming Back | p. 42 |
Encourage Repeat Visits | p. 43 |
Use a What's New Page for Repeat Hits | p. 43 |
Free Stuff--Everyone Loves It | p. 45 |
Give a Taste of Your Product with Sample Giveaways | p. 46 |
Resisting a Deal with Coupons and Discounts is Hard | p. 47 |
A Calendar of Events Keeps Visitors Informed | p. 48 |
Luring Customers with Contests and Competitions | p. 50 |
Using Employment Opportunities to Increase Visitors | p. 53 |
Creating Useful Links From Your Site | p. 53 |
Investing in Online Chat Sessions | p. 55 |
Providing a Tip of the Day to Encourage Repeat Visits | p. 55 |
Ensuring That Your Site Gets Bookmarked | p. 56 |
World Interaction with Bulletin Boards | p. 57 |
Inviting Visitors to Contribute with Surveys | p. 57 |
Encourage Repeat Visits with Your "Site of the Day" | p. 59 |
Keep Them Happy with Cartoons | p. 59 |
Benefiting From Humor with Jokes and Trivia | p. 61 |
Who Doesn't Love Games? | p. 61 |
Keep Customers in Touch with Update Reminders | p. 63 |
Special Events Reminder Services | p. 63 |
Adding Image with Advice Columns | p. 65 |
Internet Resources for Chapter 3 | p. 65 |
Spreading the Word with Viral Marketing | p. 68 |
Capitalizing on Viral Marketing Opportunities | p. 68 |
The Hotmail Example | p. 71 |
Blue Mountain--Taking Viral Marketing to the Next Level | p. 71 |
Virtual Postcards | p. 74 |
Internet Resources for Chapter 4 | p. 76 |
Permission Marketing | p. 77 |
Permission Marketing Explained | p. 77 |
Uses of Permission Marketing | p. 79 |
A Point to Remember | p. 82 |
A Closing Comment on Permission Marketing | p. 82 |
Internet Resources for Chapter 5 | p. 83 |
Designing Your Site to be Search Engine Friendly | p. 84 |
Understanding Search Engines | p. 85 |
Frames | p. 87 |
Image Maps | p. 88 |
Dynamic Pages and Special Characters | p. 89 |
Meta-refresh | p. 89 |
Splash Pages and the Use of Rich Media | p. 89 |
Use of Tables | p. 90 |
Spamming | p. 91 |
Keywords Are Critical | p. 92 |
Know Your Competition | p. 95 |
Keep in Touch with the Trends | p. 95 |
Guiding the Search Engines with Meta-Information | p. 96 |
Use Descriptive Page Titles | p. 99 |
Search Engines' Use of Alt Tags | p. 100 |
Significance of your URL | p. 100 |
Site Content Revisited and Other Important Design Factors | p. 101 |
Additional Design Techniques | p. 102 |
Internet Resources for Chapter 6 | p. 103 |
Search Engine and Directory Submissions | p. 106 |
A Closer Look at Search Engines and Directories | p. 107 |
Maximizing Exposure with Submission Pointers | p. 113 |
Another Look at Keywords | p. 114 |
Great Descriptions Make the Difference | p. 115 |
Get Multiple Listings | p. 116 |
Doorway Pages | p. 116 |
A Closer Look at Yahoo! | p. 118 |
A Closer Look at AltaVista | p. 122 |
Effective Use of Submission Tools and Services | p. 125 |
Complete Your Site Before You Submit | p. 126 |
Is Your Page Already Indexed? | p. 126 |
Check Out Your Competition | p. 127 |
The Link Popularity Issue | p. 127 |
It Doesn't Always Come for Free | p. 128 |
Move to the Top of Search Engine Rankings with RealNames | p. 129 |
Don't Spam the Search Engines | p. 134 |
Keep a Record | p. 136 |
Some Final Pointers | p. 136 |
Internet Resources for Chapter 7 | p. 138 |
Utilizing Signature Files to Increase Web Site Traffic | p. 142 |
Presenting Your e-Business Card | p. 142 |
How to Develop Your Signature File | p. 143 |
The Do's and Don'ts of Signature Files | p. 145 |
Sig.files to Bring Traffic to Your Web Site | p. 147 |
Internet Resources for Chapter 8 | p. 150 |
The E-mail Advantage | p. 152 |
Making the Connection | p. 153 |
Effective E-mail Messages | p. 153 |
Before You Click on "Send" | p. 159 |
Expressing Yourself with Emoticons and Shorthand | p. 160 |
Permission-based E-mail Marketing | p. 162 |
Using Automated Mail Responders--Mailbots and Infobots | p. 164 |
E-mail Marketing Tips | p. 166 |
Following Formalities with E-mail Netiquette | p. 168 |
The Heart of Customer Service | p. 169 |
Internet Resources for Chapter 9 | p. 172 |
Effective Promotional Use of Newsgroups | p. 174 |
Newsgroups--What Are They? | p. 175 |
The Changing Face of Newsgroups | p. 176 |
Newsgroups--An Ideal Marketing Vehicle | p. 176 |
The Benefits of Newsgroups | p. 177 |
Thousands of Newsgroup Categories | p. 178 |
Target Appropriate Newsgroups | p. 179 |
Read the FAQ Files and Abide by the Rules | p. 180 |
Lurking for Potential Customers | p. 181 |
Tips on Posting Messages | p. 181 |
Signature Files as Your e-Business Card | p. 184 |
Newsgroup Advertising Hints | p. 186 |
Cross-Posting and Spamming | p. 186 |
Earning Respect with Newsgroup Netiquette | p. 187 |
Have Your Own Newsgroup | p. 188 |
Internet Resources for Chapter 10 | p. 189 |
Effective Promotion Through Publicly Accessible Mailing Lists | p. 191 |
Connecting with Your Target Audience | p. 192 |
Types of Publicly Accessible Mailing Lists | p. 192 |
Targeting Appropriate Discussion Mailing Lists | p. 193 |
Finding the Right Mailing List | p. 197 |
Subscribing to Your Target Mailing Lists | p. 197 |
Composing Effective Messages | p. 198 |
Building Your Own Private Mailing Lists | p. 200 |
Starting Your Own Publicly Accessible Mailing List | p. 200 |
Escape the Unsolicited Bulk E-mail Trend | p. 201 |
Internet Resources for Chapter 11 | p. 202 |
Establishing Your Private Mailing List | p. 205 |
Why Have Your Own Mailing List? | p. 206 |
The Issue of Privacy | p. 210 |
Managing Your Mail List | p. 210 |
Promoting Your Private Mail List | p. 212 |
Where to Go from Here | p. 213 |
Internet Resources for Chapter 12 | p. 213 |
Developing a Dynamite Link Strategy | p. 215 |
Links Have an Impact | p. 216 |
Links Have Staying Power | p. 216 |
Everything Links to You | p. 217 |
Strategies for Finding Appropriate Link Sites | p. 218 |
Explore These URLs | p. 219 |
Tools to Identify Your Competitors' Links | p. 221 |
Other Potential Link Strategies | p. 222 |
Winning Approval for Potential Links | p. 222 |
Making Your Link the Place to "Click" | p. 226 |
To Add or Not to Add with Free-for-All Links | p. 227 |
Add Value with Affiliate Programs | p. 227 |
Maintaining a Marketing Log | p. 228 |
A Word of Caution with Link Trading | p. 228 |
Internet Resources for Chapter 13 | p. 229 |
Affiliate Programs | p. 231 |
Affiliate Programs: Increase Traffic to Your Web Site | p. 232 |
Commission-Based Affiliate Programs | p. 232 |
Flat-Fee Referral Programs | p. 233 |
Click-Through Programs | p. 234 |
Selecting an Affiliate Program That Is Right for You | p. 235 |
How to Succeed with Your Affiliate Site | p. 236 |
Benefits of Creating an Affiliate Program | p. 237 |
Starting Your Own Affiliate Program | p. 238 |
The Amazon Example | p. 243 |
The Connex Network Inc. Example (shameless self-promotion :-) | p. 246 |
Internet Resources for Chapter 14 | p. 251 |
Maximizing Promotion with Meta-Indexes | p. 255 |
What Are Meta-Indexes? | p. 255 |
How to Find Appropriate Meta-Indexes | p. 257 |
Enlisting Meta-Indexes for Optimal Exposure | p. 258 |
Review the Work of Some Meta-Index Giants | p. 261 |
Internet Resources for Chapter 15 | p. 263 |
Winning Awards, Cool Sites, and More | p. 267 |
It's an Honor Just to Be Nominated | p. 268 |
Choosing Your Awards and Submitting to Win | p. 270 |
What's Hot and What's Not in the Name of Cool | p. 273 |
Posting Your Awards on Your Site | p. 273 |
Becoming the Host of Your Own Awards Gala | p. 274 |
Internet Resources for Chapter 16 | p. 275 |
Productive Online Advertising | p. 278 |
Expanding Your Exposure Through Internet Advertising | p. 279 |
Maximize Advertising with Your Objectives in Mind | p. 280 |
Online Advertising Terminology | p. 282 |
Jump on the Banner Wagon | p. 284 |
Exploring Your Banner Ad Options | p. 286 |
Banner Ad Tips | p. 286 |
Interesting Banner Ads | p. 289 |
Location, Location, Location | p. 292 |
Banner Ad Price Factors | p. 292 |
Considerations When Purchasing Your Banner Ad | p. 293 |
Make Sure Visitors Can See Your Banner | p. 294 |
Banner Ad Placement: Where Should Your Ad Be? | p. 294 |
Making It Easy with Online Advertising Networks | p. 295 |
Saving Money with Banner Exchange Programs | p. 296 |
Bartering for Mutual Benefits with Banner Trading | p. 299 |
Tips for Succeeding with Classified Ads | p. 300 |
Form Lasting Advertising with Sponsorships | p. 301 |
Commercial Links | p. 302 |
Sponsoring a Mailing List | p. 302 |
Online and Offline Promotion | p. 303 |
Internet Resources for Chapter 17 | p. 304 |
The Cybermall Advantage | p. 308 |
The Advantages of Internet Shopping Centers | p. 309 |
When Are Cybermalls Appropriate? | p. 309 |
Cybermall Categories | p. 311 |
Typical Cybermall Products and Services | p. 314 |
Selecting the Right Cybermall | p. 315 |
Cybermall Features | p. 318 |
More Than One Cybermall? | p. 320 |
Cybermall Pricing | p. 320 |
Where to Look for Cybermalls | p. 321 |
Enticing Customers with Coupons and Discounts | p. 321 |
Internet Resources for Chapter 18 | p. 321 |
Maximizing Media Relations | p. 324 |
Managing Effective Public Relations | p. 325 |
Benefits of Publicity versus Advertising | p. 325 |
What Is a Press Release? | p. 326 |
Advantages of Interactive Press Releases | p. 328 |
Sending Press Releases on Your Own versus Using a Distribution Service | p. 330 |
Golden Tips for Press Release Distribution | p. 334 |
Formatting Your E-mail Press Release | p. 337 |
What Is Considered Newsworthy | p. 339 |
What Isn't Considered Newsworthy | p. 339 |
Preparing Your Press Kits/Media Kits | p. 340 |
Developing an Online Media Center for Public Relations | p. 341 |
Internet Resources for Chapter 19 | p. 343 |
Increasing Traffic Through Online Publications | p. 346 |
Appealing to Magazine Subscribers on the Net | p. 346 |
What Exactly Are E-Zines? | p. 347 |
Web-Based E-Zines | p. 347 |
E-mail E-Zines | p. 347 |
Using E-Zines as Marketing Tools | p. 350 |
Finding Appropriate E-Zines for Your Marketing Effort | p. 350 |
The Multiple Advantages of E-Zine Advertising | p. 350 |
Guidelines for Your Advertising | p. 352 |
Providing Articles and Press Releases to E-Zines | p. 354 |
Reasons You Might Start Your Own E-Zine | p. 354 |
Developing Your Own E-Zine | p. 356 |
Internet Resources for Chapter 20 | p. 358 |
Web Rings as a Promotion Tool | p. 360 |
An Effective Alternative to Search Engines and Directories | p. 361 |
What Are Web Rings? | p. 361 |
How Do Web Rings Work? | p. 363 |
How to Participate in Web Rings | p. 364 |
Web Ring Participation Costs | p. 365 |
The Benefits of Web Rings | p. 365 |
Business Reluctance to Participate in Web Rings | p. 366 |
Other Marketing Opportunities Provided by Web Rings | p. 368 |
Internet Resources for Chapter 21 | p. 369 |
Webcasting | p. 370 |
Streaming versus Nonstreaming Media | p. 371 |
Advertising with Rich Media | p. 374 |
The Barriers of Webcasting (Rich Media) Acceptance | p. 377 |
Uses of Webcasting | p. 380 |
Prominent Webcasters | p. 382 |
Internet Resources for Chapter 22 | p. 386 |
Grand Opening Tips for Your Web Site Virtual Launch | p. 388 |
Launching and Announcing Your Web Site | p. 388 |
Your Web Site Virtual Launch | p. 389 |
Internet Resources for Chapter 23 | p. 390 |
Effective Offline Promotion | p. 391 |
Offline Promotion Objectives | p. 391 |
URL Exposure through Corporate Literature and Material | p. 392 |
URL Exposure through Promotional Items | p. 393 |
URL Exposure through Clothing | p. 395 |
URL Exposure on Novelty Items | p. 396 |
Promotion with a Touch of Creativity | p. 397 |
URL Exposure on Your Products | p. 397 |
Internet Resources for Chapter 24 | p. 398 |
Web Traffic Analysis | p. 399 |
Do You Know Who Is Visiting Your Web Site? | p. 400 |
Using Log Files to Your Advantage | p. 400 |
Analyzing Log Files with Web Traffic Analysis Software | p. 401 |
How Do You Get Web Traffic Analysis Software for Your Site? | p. 408 |
Popular Web Traffic Analysis Software | p. 408 |
Internet Resources for Chapter 25 | p. 409 |
Terminology | p. 413 |
Implementation and Maintenance Schedule | p. 424 |
Search Engines | p. 429 |
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