About the Author | p. 1 |
Preface | p. 2 |
About the Crisp 50-Minute Series | p. 5 |
A Note to Instructors | p. 6 |
Fourteen Tips to Improve Your Meetings | p. 7 |
Fourteen Tips to Improve Your Meetings | p. 9 |
Think of Meetings as Investments | p. 10 |
Forecast Your Meetings | p. 12 |
Use "Meeting Focus" Posters in Meeting Rooms | p. 14 |
Use a "Recipe" to Start Meetings Well | p. 16 |
Know How Effective Leaders Behave | p. 17 |
10 Key Statements of Effective Meeting Leaders | p. 18 |
Use "Funneling" to Brainstorm on Single Issues | p. 19 |
Use "Fast Networks" to Brainstorm on Multiple Issues | p. 20 |
Use the FAST Formula to Manage "Meeting Theft" | p. 21 |
Use a "Recipe" to Finish Meetings Well | p. 23 |
Evaluate Meetings to Ensure Productivity | p. 24 |
Quick Strategies for Ad Hoc Meetings | p. 25 |
Quick Strategies for One-on-One Meetings | p. 26 |
Use Special Strategies for Teleconferences | p. 27 |
Fourteen Tips to Improve Your Business Writing | p. 31 |
Fourteen Tips To Improve Your Business Writing | p. 33 |
Know the Facts and Myths About Business Writing | p. 34 |
Ask Yourself Questions Before You Give Answers | p. 35 |
Brainstorm Now, Organize Later | p. 38 |
Put First Things First-And Last | p. 43 |
Practice "Aerobic Writing" | p. 47 |
Use "Big-Middle-Little" Revising | p. 49 |
Add "Breathing Space" for Reader Friendliness | p. 50 |
Make Subject Lines and Headings Longer, Not Shorter | p. 53 |
Simplify and Clarify Your Document | p. 55 |
After You Check Spelling, Proofread | p. 57 |
How to Comment on Each Other's Writing | p. 59 |
E-mail Time Savers and Etiquette Points | p. 60 |
Format Points for Technical Reports | p. 62 |
Write Clear Action Steps in Procedures | p. 65 |
The A-POWR Writing Process | p. 67 |
Fourteen Tips to Improve Your Presentations | p. 69 |
Fourteen Tips to Improve Your Presentations | p. 71 |
Plan to Speak to Listeners on Their Terms | p. 73 |
Use a Recipe to Begin with Confidence | p. 74 |
To Build Credibility, Use Personal Stories and "Fast Facts" | p. 75 |
To Organize Points, Use the B.E.S.T. Recipe | p. 78 |
Create Uplifting Conclusions | p. 79 |
Handle Questions with Care | p. 81 |
Gesture from the Audience's Point of View | p. 83 |
Improve Your Voice "Music" | p. 85 |
To Improve Eye Contact, Think: "Who's the Sleepiest? " | p. 88 |
For Impromptu Presentations, Answer Three Questions | p. 89 |
To Sell to a V.I.P., Converse; Don't Lecture | p. 90 |
Deliver Smooth Team Presentations | p. 92 |
Think of Mistakes as Assets | p. 93 |
When Presenting, Be Just Nervous Enough | p. 94 |
Eight Tips for Using PowerPoint | p. 97 |
Eight Tips for Using PowerPoint | p. 99 |
Start Creating Your Presentations Without PowerPoint | p. 100 |
Use Directory Visuals to Focus Your Audience | p. 102 |
Use "Signpost" Slides | p. 104 |
Use Dynamic On-Screen Menus | p. 111 |
To Focus Within Complex Slides, Use On-Screen Enhancements | p. 115 |
"Unhide" Slides if Listeners Need More Information | p. 117 |
Create Audio-Visual Cooperation | p. 119 |
Use the Room to Clarify the Structure of Your Presentation | p. 121 |
Appendix | p. 123 |
Appendix to Part 2 | p. 125 |
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