Administrative Office Management, Complete Course

by Gibson, Pattie

• ISBN13: 9780538438575
• ISBN10: 0538438576
• Edition: 13th
• Format: Paperback
• Copyright: 2004-04-14
• Publisher: South-Western Educational Pub

Summary

Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment.

Table of Contents

PART 1 INDENTIFYING BASIC CONCEPTS AND TRENDS	2	(124)
CHAPTER 1 THE EVOLUTION OF MANAGEMENT PRACTICES	4	(30)
The Role of Management in the Workplace	6	(1)
The Administrative Manager Position	6	(1)
Schools of Management Thought	7	(7)
Levels and Skills of Management	14	(2)
Functions of Management	16	(8)
Basic Principles of Management	24	(3)
The Changing Workplace	27	(3)
Summary	30	(4)
CHAPTER 2 HANDLING ADMINISTRATIVE MANAGEMENT CHALLENGES	34	(26)
Challenges That Affect Administrative Managers	36	(8)
Managing the "Infotech" Workers	44	(4)
Staying Challenged as an Administrative Manager	48	(8)
Summary	56	(4)
CHAPTER 3 ADMINISTRATIVE MANAGEMENT ACTIVITIES IN THE WORKPLACE	60	(22)
The Changing Role of the Administrative Professional	62	(6)
Scope of Administrative Manager's Skill Set	68	(10)
Summary	78	(4)
CHAPTER 4 EMERGING ELEMENTS IMPACTING ADMINISTRATIVE MANAGEMENT PRACTICES	82	(26)
Workplace Trends	84	(2)
Managing Changes in the Workplace	86	(3)
The Look of Current Organizations	89	(3)
Reshaping the Organizational Chart	92	(2)
Developing Change Management Skills	94	(3)
Alternative Work Styles	97	(7)
Summary	104	(4)
CHAPTER 5 MANAGING INFORMATION, TECHNOLOGY, AND TRAINING IN THE WORKPLACE	108	(18)
Networked Systems in the Office	110	(2)
Networks and the Virtual Business Environment	112	(3)
Technology and Updating Workplace Training Needs	115	(7)
Summary	122	(4)
PART 2 MANAGING HUMAN RESOURCES IN THE WORKPLACE	126	(126)
CHAPTER 6 STAFFING PRACTICES: EMPLOYMENT LAWS AND JOB ANALYSIS	128	(22)
Laws Affecting Human Resources Management	130	(10)
Job Analysis	140	(6)
Summary	146	(4)
CHAPTER 7 ON-THE-JOB EMPLOYEE PRACTICES	150	(32)
Employee Recruitment	152	(2)
Employee Selection	154	(9)
Employee Orientation	163	(4)
Employee Training	167	(3)
Counseling and Disciplining Employees	170	(2)
Performance Appraisals	172	(4)
Employee Turnover and Retention	176	(2)
Summary	178	(4)
CHAPTER 8 EMPLOYEE COMPENSATION, RECOGNITION, AND COMPANY POLICIES	182	(26)
Employee Compensation and Benefits	184	(7)
Promoting Employees	191	(1)
Policies, Procedures, Rules, and Handbooks	192	(4)
Terminations and Layoffs	196	(5)
Labor Unions	201	(3)
Summary	204	(4)
CHAPTER 9 HEALTH-RELATED AND OTHER WORKPLACE ISSUES	208	(20)
Health-Related Work Issues	210	(8)
Other Workplace Issues	218	(6)
Summary	224	(4)
CHAPTER 10 WORK ETHICS AND BUSINESS ETIQUETTE ISSUES	228	(24)
Corporate Values and Business Ethics	230	(4)
Loyalty in the Workplace	234	(3)
Business Etiquette and Behavior	237	(5)
Business Attire and Image Skills	242	(3)
International Politeness	245	(4)
Summary	249	(3)
PART 3 PRACTICING LEADERSHIP AND COMMUNICATION SKILLS	252	(108)
CHAPTER 11 LEADERSHIP, MOTIVATION, AND PROBLEM-SOLVING IN ORGANIZATIONS	254	(28)
Effective Leadership	256	(7)
Staff Motivation	263	(9)
Power, Office Politics, and Motivation	272	(2)
Decision-Making and Problem-Solving	274	(4)
Summary	278	(4)
CHAPTER 12 COMMUNICATING IN THE WORKPLACE	282	(22)
The Communication Process	284	(4)
Office Communication Networks	288	(3)
Methods Used for Workplace Communication	291	(6)
Intercultural Communication	297	(3)
Summary	300	(4)
CHAPTER 13 GROUP DYNAMICS, TEAMWORK, AND CONFLICT ISSUES	304	(30)
The Nature of Groups and Team-Building Considerations	306	(5)
Conflict Resolutions	311	(7)
Conflict Issues in Action	318	(11)
Office Manuals and Procedures	329	(2)
Summary	331	(3)
CHAPTER 14 ESSENTIAL BUSINESS COMMUNICATION SKILLS	334	(26)
Basics of Workplace Communication	336	(1)
Effective Reading Skills	336	(2)
Effective Writing Techniques	338	(5)
Effective Speaking and Presentation Skills	343	(4)
Listening and Helping Skills in Business	347	(2)
Communicating Effectively on the Telephone	349	(7)
Summary	356	(4)
PART 4 MANAGING ESSENTIAL ADMINISTRATIVE SERVICES	360	(80)
CHAPTER 15 OFFICE DESIGN, SPACE, AND HEALTH ISSUES	362	(24)
Office Design Issues	364	(8)
Office Ergonomics and Health Factors	372	(5)
Recognizing and Preventing Computer Injuries	377	(5)
Summary	382	(4)
CHAPTER 16 MANAGING WORKPLACE SAFETY	386	(24)
Scope of Safety Management	388	(5)
Safety Policies	393	(2)
Pre-employment Background Checks	395	(2)
Preventing Workplace Violence	397	(7)
In the Aftermath of Workplace Violence	404	(2)
Summary	406	(4)
CHAPTER 17 OTHER WORKPLACE PRODUCTIVITY SYSTEMS	410	(30)
Document Management Systems	412	(6)
Copier and Multi-Function Device Systems	418	(6)
Telephone Systems	424	(3)
Mailing Systems	427	(3)
Accounting Systems	430	(1)
Other Automated Office Equipment Systems	431	(5)
Summary	436	(4)
PART 5 MANAGING WORKPLACE SYSTEMS AND TECHNOLOGY	440	(72)
CHAPTER 18 COMPUTER NETWORK SYSTEMS AND SECURITY ISSUES	442	(20)
Business Use of Telecommunications	444	(2)
Computer Networks in the Workplace	446	(6)
Network Security Concerns	452	(5)
Summary	457	(5)
CHAPTER 19 INTERNET SERVICES AND COMPUTER MANAGEMENT
POLICIES	462	(2)
Internet Services	464	(7)
Employee E-Monitoring	471	(5)
Internet-Related Policies	476	(4)
Summary	480	(4)
CHAPTER 20 BUSINESS AND COMPUTER INFORMATION SYSTEMS	484	(28)
Managing Information Technology Systems	486	(1)
Computer Systems	487	(4)
Hardware	491	(9)
Software	500	(4)
Future Trends in Office Technology	504	(3)
Summary	507	(5)
ENDNOTES	512	(10)
GLOSSARY	522	(12)
INDEX	534