Administrative Office Management, Short Course

by Gibson, Pattie

• ISBN13: 9780538727693
• ISBN10: 0538727691
• Edition: 13th
• Format: Paperback
• Copyright: 2004-04-21
• Publisher: South-Western Educational Pub

Summary

Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment. The Short Course contains 15 chapters, as opposed to 20 chapters in the Complete Course.

Table of Contents

PART 1 INDENTIFYING BASIC CONCEPTS AND TRENDS	2	(124)
CHAPTER 1 THE EVOLUTION OF MANAGEMENT PRACTICES	4	(30)
The Role of Management in the Workplace	6	(1)
The Administrative Manager Position	6	(1)
Schools of Management Thought	7	(7)
Levels and Skills of Management	14	(2)
Functions of Management	16	(8)
Basic Principles of Management	24	(3)
The Changing Workplace	27	(3)
Summary	30	(4)
CHAPTER 2 HANDLING ADMINISTRATIVE MANAGEMENT CHALLENGES	34	(26)
Challenges That Affect Administrative Managers	36	(8)
Managing the "Infotech" Workers	44	(4)
Staying Challenged as an Administrative Manager	48	(8)
Summary	56	(4)
CHAPTER 3 ADMINISTRATIVE MANAGEMENT ACTIVITIES IN THE WORKPLACE	60	(22)
The Changing Role of the Administrative Professional	62	(6)
Scope of Administrative Manager's Skill Set	68	(10)
Summary	78	(4)
CHAPTER 4 EMERGING ELEMENTS IMPACTING ADMINISTRATIVE MANAGEMENT PRACTICES	82	(26)
Workplace Trends	84	(2)
Managing Changes in the Workplace	86	(3)
The Look of Current Organizations	89	(3)
Reshaping the Organizational Chart	92	(2)
Developing Change Management Skills	94	(3)
Alternative Work Styles	97	(7)
Summary	104	(4)
CHAPTER 5 MANAGING INFORMATION, TECHNOLOGY, AND TRAINING IN THE WORKPLACE	108	(18)
Networked Systems in the Office	110	(2)
Networks and the Virtual Business Environment	112	(3)
Technology and Updating Workplace Training Needs	115	(7)
Summary	122	(4)
PART 2 MANAGING HUMAN RESOURCES IN THE WORKPLACE	126	(126)
CHAPTER 6 STAFFING PRACTICES: EMPLOYMENT LAWS AND JOB ANALYSIS	128	(22)
Laws Affecting Human Resources Management	130	(10)
Job Analysis	140	(6)
Summary	146	(4)
CHAPTER 7 ON-THE-JOB EMPLOYEE PRACTICES	150	(32)
Employee Recruitment	152	(2)
Employee Selection	154	(9)
Employee Orientation	163	(4)
Employee Training	167	(3)
Counseling and Disciplining Employees	170	(2)
Performance Appraisals	172	(4)
Employee Turnover and Retention	176	(2)
Summary	178	(4)
CHAPTER 8 EMPLOYEE COMPENSATION, RECOGNITION, AND COMPANY POLICIES	182	(26)
Employee Compensation and Benefits	184	(7)
Promoting Employees	191	(1)
Policies, Procedures, Rules, and Handbooks	192	(4)
Terminations and Layoffs	196	(5)
Labor Unions	201	(3)
Summary	204	(4)
CHAPTER 9 HEALTH-RELATED AND OTHER WORKPLACE ISSUES	208	(20)
Health-Related Work Issues	210	(8)
Other Workplace Issues	218	(6)
Summary	224	(4)
CHAPTER 10 WORK ETHICS AND BUSINESS ETIQUETTE ISSUES	228	(24)
Corporate Values and Business Ethics	230	(4)
Loyalty in the Workplace	234	(3)
Business Etiquette and Behavior	237	(5)
Business Attire and Image Skills	242	(3)
International Politeness	245	(4)
Summary	249	(3)
PART 3 PRACTICING LEADERSHIP AND COMMUNICATION SKILLS	252	(60)
CHAPTER 11 LEADERSHIP, MOTIVATION, AND PROBLEM-SOLVING IN ORGANIZATIONS	254	(28)
Effective Leadership	256	(7)
Staff Motivation	263	(9)
Power, Office Politics, and Motivation	272	(2)
Decision-Making and Problem-Solving	274	(4)
Summary	278	(4)
CHAPTER 12 GROUP DYNAMICS, TEAMWORK, AND CONFLICT ISSUES	282	(30)
The Nature of Groups and Team-Building Considerations	284	(5)
Conflict Resolutions	289	(7)
Conflict Issues in Action	296	(11)
Office Manuals and Procedures	307	(2)
Summary	309	(3)
PART 4 MANAGING ESSENTIAL ADMINISTRATIVE SERVICES	312	(80)
CHAPTER 13 OFFICE DESIGN, SPACE, AND HEALTH ISSUES	314	(24)
Office Design Issues	316	(8)
Office Ergonomics and Health Factors	324	(5)
Recognizing and Preventing Computer Injuries	329	(5)
Summary	334	(4)
CHAPTER 14 MANAGING WORKPLACE SAFETY	338	(24)
Scope of Safety Management	340	(5)
Safety Policies	345	(2)
Pre-employment Background Checks	347	(2)
Preventing Workplace Violence	349	(7)
In the Aftermath of Workplace Violence	356	(2)
Summary	358	(4)
CHATPER 15 OTHER WORKPLACE PRODUCTIVITY SYSTEMS	362	(30)
Document Management Systems	364	(6)
Copier and Multi-Function Device Systems	370	(6)
Telephone Systems	376	(3)
Mailing Systems	379	(3)
Accounting Systems	382	(1)
Other Automated Office Equipment Systems	383	(5)
Summary	388	(4)
ENDNOTES	392	(8)
GLOSSARY	400	(10)
INDEX	410