Agents of Change Crossing the Post-Industrial Divide

by Heckscher, Charles; Maccoby, Michael; Ramirez, Rafael; Tixier, Pierre-Eric

• ISBN13: 9780199261741
• ISBN10: 0199261741
• Format: Hardcover
• Copyright: 2003-05-29
• Publisher: Oxford University Press

Summary

This title includes the following features: Based on long-terminterventions in four large public monopolies struggling to adapt to marketcompetition; Combines detailed insider knowledge with rigorous analysis;Includes case study material from ATandT, Lucent, Electricite de France, and theItalian Railways; Describes both techniques of change and an overall conceptualframework

Author Biography

Charles Heckscher is a Professor in the Department of Labor Studies and Employment Relations at Rutgers University. His research focuses on organization change and its consequences for employees and unions, and on the possibilities for more collaborative and democratic forms of work. His books include The New Unionism, The Post-bureaucratic Organization, and White-Collar Blues. Michael Maccoby is an anthropologist, psychoanalyst, and consultant on leadership strategy and organization. He is President of The Maccoby Group in Washington, DC and Director of the Project on Technology, Work and Character -- a not-for-profit research organization. He was formerly Director of the Program on Technology, Public Policy and Human Development at the Kennedy Shool, Harvard University. His books include The Gamesman: The New Corporate Leaders (Simon and Schuster 1976) Rafael Ramirez is Professor in the Department of Management and Human Resources, HEC-Paris. He is also Visiting Professor of Scenarios and Corporate Strategy at Shell International in London; Senior Professional, SMG, Stockholm; and Visiting Associate Fellow at Templeton College, University of Oxford. His books include Designing Interactive Strategy (Wiley) Pierre-Eric Tixier is Professor at the Institut d'Etudes Politiques de Paris, France.

Table of Contents

Acknowledgments	vii
List of Figures	ix
Part I. Introduction
Introduction	3	(10)
Overview of the Cases	13	(12)
Part II. Cases
AT&T: Cooperation is not Enough	25	(21)
Ferrovie dello Stato (The Italian State Railways): A Vision without Agreement	46	(19)
Lucent: Toward Strategic Engagement	65	(21)
Electricite de France: Moving Toward the National Policy Level	86	(21)
Part III. The Intervention Approach
A ``Full Engagement'' Approach to Intervention	107	(21)
Techniques and Methods	128	(15)
The Consultant Role: Transference and Counter-transference	143	(22)
Part IV. The Emerging Stakeholder Regime
Assessing the Interventions: Achievements and Limitations	165	(15)
The Current Impasse	180	(19)
Toward Post-industrial Relations	199	(14)
Notes	213	(10)
Bibliography	223	(6)
Index	229