Agents of Change Crossing the Post-Industrial Divide

by Heckscher, Charles; Maccoby, Michael; Ramirez, Rafael; Tixier, Pierre-Eric

• ISBN13: 9780199261758
• ISBN10: 019926175X
• Format: Paperback
• Copyright: 2003-05-29
• Publisher: Oxford University Press

Summary

This book focuses on the transition faced by business organizations and their stakeholders as they move from protected markets to open competition, and it explores how these changes can be facilitated by outside interveners/agents. The four authors-two from Europe and two from the United States-have worked separately as consultants with leaders of many companies and unions facing these challenges including AT & T, Lucent, Electricite de France and the Italian State Railways (Ferrovie dello Stato). The reader is thus afforded an unusual insight into the process of change in a large organization-not only close up accounts of what happened, but understanding of the relationship between the researcher/consultant and different groups within the organization-senior managers, HR people, unions, and ordinary employees. The book draws lessons from these cases and experiences on a number of different levels: lessons about the methods of intervention in large organizations; about the nature of the organizational transitions as business faces increased competition; about the pressures this places on unions and other stakeholder groups; about the differences between the US and European context; and about possible models for advancing the change process in the future. The analysis finally focuses on the larger set of forces driving all these cases: the transition to a global post-industrial economy. The experience of change in these corporations, from this perspective, illuminates the dynamics of transition between neo-corporatist stakeholder relations and a more pluralist and decentralized system emerging throughout the industrialized world. This unusual book-by a team of highly experienced researchers/consultants-will be of interest to a broad readership of academics, students, consultants, HR professionals interested in the process and management and change and contemporary trends in modern societies.

Author Biography

Charles Heckscher is a Professor in the Department of Labor Studies and Employment Relations at Rutgers University. His research focuses on organization change and its consequences for employees and unions, and on the possibilities for more collaborative and democratic forms of work. His books include The New Unionism, The Post-bureaucratic Organization, and White-Collar Blues. Michael Maccoby is an anthropologist, psychoanalyst, and consultant on leadership strategy and organization. He is President of The Maccoby Group in Washington DC and Director of the Project on Technology, Work and Character -- a not-for-profit research organization. He was formerly Director of the Program on Technology, Public Policy and Human Development at the Kennedy Shool, Harvard University. His books include The Gamesman: The New Corporate Leaders (Simon and Schuster 1976) Rafael Ramirez is Professor in the Department of Management and Human Resources, HEC-Paris. He is also Visiting Professor of Scenarios and Corporate Strategy at Shell International in London; Senior Professional, SMG, Stockholm; and Visiting Associate Fellow at Templeton College, University of Oxford. His books include Designing Interactive Strategy (Wiley) Pierre-Eric Tixier is Professor at the Institut d'Etudes Politiques de Paris, France.

Table of Contents

Acknowledgments	p. vii
List of Figures	p. ix
Introduction
Introduction	p. 3
Overview of the Cases	p. 13
Cases
AT&T: Cooperation is not Enough	p. 25
Ferrovie dello Stato (The Italian State Railways): A Vision without Agreement	p. 46
Lucent: Toward Strategic Engagement	p. 65
Electricite de France: Moving Toward the National Policy Level	p. 86
The Intervention Approach
A "Full Engagement" Approach to Intervention	p. 107
Techniques and Methods	p. 128
The Consultant Role: Transference and Counter-transference	p. 143
The Emerging Stakeholder Regime
Assessing the Interventions: Achievements and Limitations	p. 165
The Current Impasse	p. 180
Toward Post-industrial Relations	p. 199
Notes	p. 213
Bibliography	p. 223
Index	p. 229
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