Appreciative Inquiry Change at the Speed of Imagination

by Watkins, Jane Magruder; Mohr, Bernard J.; Kelly, Ralph

• ISBN13: 9780470527979
• ISBN10: 0470527978
• Edition: 2nd
• Format: Paperback
• Copyright: 2011-04-26
• Publisher: Pfeiffer

Summary

This book shows how the Appreciative Inquiry process helps OD and HR professionals tap into inspiring "high point" accounts of personal or collective capacity. This new edition puts the focus on how AI really works and adds guidelines on how to apply AI in a variety of organizational situations and for a variety of initiatives such as coaching, leadership development, strategic planning, and teambuilding. It contains tools and other resources to help with immediate use in the workplace and new and updated case studies that show how it really works.

Author Biography

Jane Magruder Watkins is a past chair of the board of the NTL Institute for Applied Behavioral Science and a founding member of Appreciative Inquiry Consulting. She has more than thirty-five years in the field of organization development and has worked with a wide range of private, public, and government organizations, including Avon, GTE, Detroit Edison, SmithKline Beecham, ScottishPower, and more than 200 international organizations in nearly 50 countries.

Bernard J. Mohr is the author of many books and articles on collaborative organization innovation and design. One of the original pioneers in the field of Appreciative Inquiry, Bernard co-founded Innovation Partners International and co-created the NTL Institute Certificate in Appreciative Inquiry.

Ralph Kelly is a co-founder of Appreciative Inquiry Unlimited, a founding member of Appreciative Inquiry Consulting, and an Associate in the Taos Institute. He has over 35 years experience in the field of OD, and has worked with a rich variety of non-profit, faith-centered, government, private and academic organizations in over 40 countries.

Table of Contents

Chart of Case Stories

The Case for a New Approach to Change

The Emerging Paradigm

The New Sciences

Thinking About Problems Using the New Paradigm

Appreciative Inquiry: History, Theory, and Research

Defining Appreciative Inquiry

A History of Appreciative Inquiry

AI and the Field of Organization Development

The Relevance of Appreciative Inquiry to Complex, Transformational Change

AI and the Challenge of Organization Transformation

Complex Change and the Two Gifts of Appreciative Inquiry

The Theoretical Basis for Appreciative Inquiry

Social Constructionism

The Power of Image

Social Constructionism + The Power of Image = Appreciative Inquiry in Organization Change

What Good Are Positive Emotions?

Case Story: Living Well with Dementia: Creating a Regional Strategy for the East Midlands (Julie Barnes and Jill Guild)

Appreciative Inquiry as a Perspective for Organization Change

The âÇ£DNAâÇ  of Appreciative Inquiry

The Core Principles of AI

Are Principles Important?

The Five Original Principles Plus Wholeness

The Five Generic Core Processes for Guiding AIâÇôBased Change

Multiple Models of the Five Generic Core Processes of AI

The Original Cooperrider/Srivastva Model

The GEM Initiative Four D Model

A Fifth D

The Mohr/Jacobsgaard Four âÇ£IâÇ  Model

Skills and Knowledge Needed to Lead AI Processes

Case Story: Using the SOAR Framework at Aerospace Alliant International (AAI)

Case Story: The Results of Appreciative Management by a Corporate Manager

Choose the Positive as the Focus of Inquiry (Define)

Define: Focusing on the Positive

Raising the Choice Point

Explaining and Demonstrating

Identifying the Focus for AI

Case Story: AI Stories from a Training and Technical Assistance Center (T/TAC): New Possibilities for Improving Outcomes for Students with Disabilities (Denyse Doerries, Donni DavisâÇôPerry, and Lori Korinek)

Case Story: From Deficits to Strengths: Six Sigma from the AI Perspective

Inquire into Stories of What Gives Life to the System (Discover)

Rationale for the Use of Stories

A Preparation Workshop to Develop the Customized Interview Protocol and Decide on an Inquiry Process

Step 1: Select a Core Group and Possibly a Steering Team

Step 2: Orient Participants to the Goals of the Workshop and to Their Role in Meeting the Goals

Step 3: Quickly Get Participants into an Experience of AI

Step 4: Debrief the MiniâÇôAI Experience

Step 5: Share Highlights of the Interviews and Select Topics for Further Inquiry

Step 6: Create Questions to Be Added to the Four Generic Questions

Step 7: Develop the Inquiry Process

Interviewer Training

Conclusion

Case Story: Appreciative Living: Using AI in Daily Life

Case Story: Appreciative Life Coaching

Locate Themes that Appear in the Stories (Discover)

Identifying Themes

Example of the Themes

A Process for Selecting Themes

Expanding the Dialogue

Case Story: Appreciative Inquiry at Los Angeles Universal Preschool (LAUP): The LAUP/EDEM Dream Team (Terri Egan, Nancy Westrup Villarreal, and Daphne Deporres)

Create Shared Images for a Preferred Future (Dream)

Articulating the Dream of an organizationâDzs Future

Examples of Ways to Facilitate Creation of Shared Images

Provocative Propositions

Case Story: Advancing the Safety and Quality of Care in the Emergency Department Over Time: A Story with Three Acts (Nancy ShendellâÇôFalik, Amy Doran, and Bernard J. Mohr)

Case Story: Appreciative Inquiry with a Search Committee

Innovate Ways to Create that Preferred Future (Deliver)

Organization Design Processes

The Individual Action Approach

The Whole System Design Approach

A Design Framework: The ABC Model

Assumptions of the Inquiry Model

How to Use the Organizational Inquiry Model

Case Story: Building Momentum for Sustainable Changes in Education: Toronto District School Board

Case Story: Introducing Appreciative Inquiry into a Community Network Project in Liverpool, England

Valuation

Classical Evaluation

Evaluation from Appreciative Inquiry Perspective

Learnings, Innovations, and Reaffirmations from This Case

Evaluation as an Integral Part of Any AI Process

Case Story: Valuation of the Effectiveness of AI for the Gambia Police Services Victim Support Unit

References and Bibliography

About the Authors

Index

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