Approaches To Training And Development Third Edition Revised And Updated

by Laird, Dugan; Holton, Elwood F; Naquin, Sharon S.

• ISBN13: 9780738206981
• ISBN10: 0738206989
• Edition: 3rd
• Format: Paperback
• Copyright: 2003-06-18
• Publisher: Basic Books

Summary

This newly revised and updated edition of Approaches to Training and Development provides a comprehensive and practical introduction to the field of organizational training and human resource development. It surveys the methods, functions, and goals of training -- from needs assessment to implementation -- illustrating each step of an effective training program. This edition includes fresh examples and references, with an emphasis on assessing new training technologies and determining when they should replace traditional ones. Approaches to Training and Development will continue to serve as the definitive guidebook for a new generation of trainers, HRD professionals, educators, and students. Book jacket.

Author Biography

Dugan Laird was a pioneer in the field of training and human resource development. One of the most distinguished authors and consultants in the field, he died in 1984. Elwood F. Holton III is Professor of Human Resource Development at Louisiana State University. The author of twelve books, he lives in Baton Rouge, Louisiana. Sharon S. Naquin is the Executive Director of the Public Management Program and Director of the Office of HRD Research at Louisiana State University. The co-author of several books and numerous articles, she lives in Baton Rouge, Louisiana. Dugan Laird was a pioneer in the field of training and human resource development. One of the most distinguished authors and consultants in the field, he died in 1984. Elwood F. Holton III is Professor of Human Resource Development at Louisiana State University. The author of twelve books, he lives in Baton Rouge, Louisiana. Sharon S. Naquin is the Executive Director of the Public Management Program and Director of the Office of HRD Research at Louisiana State University. The co-author of several books and numerous articles, she lives in Baton Rouge, Louisiana. Dugan Laird was a pioneer in the field of training and human resource development. One of the most distinguished authors and consultants in the field, he died in 1984. Elwood F. Holton III is Professor of Human Resource Development at Louisiana State University. The author of twelve books, he lives in Baton Rouge, Louisiana. Sharon S. Naquin is the Executive Director of the Public Management Program and Director of the Office of HRD Research at Louisiana State University. The co-author of several books and numerous articles, she lives in Baton Rouge, Louisiana.

Table of Contents

List of Illustrations	xi
1 Why This Book?	1	(4)
Reflections on a Revision,	1	(1)
Human Resource Development (HRD) and Training and Development (T&D),	2	(1)
Philosophy of This Book,	3	(1)
How to Read This Book,	3	(2)
2 The Need for Training and Development Departments	5	(16)
How Organizations Perform,	5	(1)
Preparing Employees to Perform,	6	(3)
When Employees Can Do Their Jobs Properly, But Don't, What Then?	9	(1)
Learning vs. Performance,	10	(3)
Training,	13	(1)
Education and Development,	14	(2)
Summary,	16	(5)
3 Function and Role of TEtD Managers	21	(16)
Competencies Needed,	21	(1)
As Managers/Administrators,	22	(4)
As Consultants to the Organization,	26	(4)
As Designers of Learning Experiences,	30	(3)
As Instructors,	33	(1)
Summary,	34	(3)
4 The TEtD Department and the Organizational Structure	37	(12)
Trends in Organizational Placement,	37	(1)
Line and Staff Considerations,	37	(6)
Cooperative Effort,	43	(1)
Placement Purely As a Staff Function,	44	(2)
Placement As a Line Function,	46	(1)
Placement with the Chief Executive Officer,	47	(1)
Summary,	48	(1)
5 Identifying Training Needs	49	(28)
Meeting Customer Needs,	49	(1)
Building Professional Integrity,	50	(1)
Distinguishing Training Needs from Other Performance Problems,	51	(11)
Individual Needs and Organizational Needs,	62	(1)
Potential Sources of Individual Training Needs,	63	(2)
Potential Sources of Organizational Training Needs,	65	(2)
Surveys or Interviews?	67	(6)
Prioritizing Training Needs,	73	(2)
Summary,	75	(2)
6 Responding to Individual Training Needs	77	(16)
The Importance of Individual Training Needs,	77	(2)
Inside Answers to Individual Training Needs,	79	(4)
Outside Answers to Individual Training Needs,	83	(6)
A Control System for Solving Individual Training Needs,	89	(3)
Summary,	92	(1)
7 Training Isn't Always the Solution	93	(22)
Why Training Isn't Always Useful,	93	(1)
Motivation and Feedback Systems,	94	(8)
Contingency Management,	102	(3)
Job Enrichment,	105	(3)
Organizational Development (OD),	108	(4)
Summary,	112	(3)
8 Learning Objectives	115	(10)
The Case for Writing Learning Objectives,	116	(2)
How to Write Learning Objectives,	118	(5)
Who Writes Learning Objectives?	123	(1)
Summary,	123	(2)
9 How Do People Learn?	125	(24)
Learning Theories,	125	(1)
Meta-Theories of Learning,	126	(12)
Middle-Range Learning Models at the Individual Level,	138	(7)
Experiential Learning,	145	(2)
Transformational Learning,	147	(1)
Summary,	148	(1)
10 Instructional Methods	149	(34)
What Are Methods?	149	(2)
A Look At Specific Methods,	151	(31)
Summary,	182	(1)
11 Teaching Technique	183	(12)
The Instructor's Use of Objectives,	183	(1)
Ongoing Measurement,	184	(1)
Questioning Techniques,	185	(3)
Getting Attention Versus Getting Involvement,	188	(1)
Use of Repetition,	189	(1)
Relating to Students,	189	(5)
Summary,	194	(1)
12 Training Facilities	195	(12)
The Influence of the T&D Manager,	195	(1)
Criteria for Learning Rooms,	195	(4)
Room Arrangement,	199	(5)
Summary,	204	(3)
13 Enhancing Transfer of Learning	207	(14)
Training Transfer,	207	(1)
Learning Transfer Systems,	208	(1)
Diagnosing Learning Transfer System Problems,	209	(3)
Intervening to Improve Learning Transfer Systems,	212	(7)
Closing the Transfer Gap,	219	(1)
Summary,	220	(1)
14 Training and Development Budgets	221	(14)
General Estimating Policies,	222	(1)
T&D Staff Size,	222	(2)
Computing the Cost of Performance Deficiencies,	224	(2)
Computing the Cost of Training,	226	(7)
How Budgeting Helps the Go/No Go Decision,	233	(1)
Summary,	233	(2)
15 Measuring Training and Development	235	(20)
What Is Measurement?	235	(1)
Scales of Measurement,	236	(5)
Baselines: What They Are and Why They Are Important,	241	(1)
Instruments,	242	(6)
Post-Training Measurement,	248	(6)
Summary,	254	(1)
16 Assessing the Results of the Training Programs	255	(26)
The Traditional Approach: The Kirkpatrick Model,	255	(1)
To What Extent Is Program Evaluation Conducted in Practice?	256	(1)
A New Approach: The Results Assessment System,	257	(1)
Results Domains,	258	(4)
Learning Results,	262	(3)
Perception Results,	265	(3)
A Results Assessment Plan,	268	(1)
The Core Dimensions,	268	(4)
Making Results Assessment Practical and Credible,	272	(4)
Overcoming Resistance to Results Assessment,	276	(3)
Summary,	279	(2)
17 Selecting and Retaining the T&D Staff	281	(16)
The Barefoot T&D Specialists,	281	(1)
Selecting the T&D Staff,	281	(12)
The Care and Development of T&D Specialists,	293	(1)
Rotation Policies,	294	(2)
Summary,	296	(1)
18 Does Employee Development Pay Off?	297	(20)
American Society for Training and Development (ASTD) Learning Outcomes Report,	298	(2)
Studies in High-Performance Human Resource Practices,	300	(6)
Program Results Assessment Case Studies,	306	(1)
Summary,	307	(10)
19 Where Does It All End?	317	(4)
References	321	(6)
Index	327