Auditing Organizational Communication: A Handbook of Research, Theory and Practice

by Hargie; Owen D.w.

• ISBN13: 9780415414456
• ISBN10: 0415414458
• Edition: 2nd
• Format: Hardcover
• Copyright: 2009-04-29
• Publisher: Routledge

Summary

Auditing Organizational Communication is a thoroughly revised and updated new edition of the successful Handbook of Communication Audits for Organizations, which has established itself as a core text in the field of organizational communication. Research studies consistently show the importance of effective communication for business success. They also underscore the necessity for organizations to put in place validated techniques to enable them to systematically measure and monitor their communications. ThisHandbook equips readers with the vital analytic tools required to conduct such assessments. Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia: provide a comprehensive analysis of research, theory and practice pertaining to the communication audit approach review the main options confronting organizations embarking on audit discuss the merits and demerits of the approaches available provide case studies of the communication audit process in action illustrate how findings can be interpreted so that suitable recommendations can be framed outline how reports emanating from such audits should be constructed. This second edition arrives at a time of considerable growing interest in the area. A large volume of research has been published since the last edition of the book, and the text has been comprehensively updated by reviewing this wealth of data. In addition, new chapters on social network analysis and auditing the communication revolution have been added, together with new case study chapters illustrating audits in action.

Author Biography

Owen Hargie is Professor of Communication at the University of Ulster, and Dennis Tourish is a Professor at Aberdeen Business School, Robert Gordon University. They have previously co-authored Key Issues in Organizational Communication, Communication in Management, and Communication Skills for Effective Management.

Table of Contents

List of illustrations	p. x
List of contributors	p. xiii
Introduction	p. xv
Acknowledgements	p. xix
Audits in context	p. 1
Communication and organizational success	p. 3
Auditing communication to maximize performance	p. 27
Audit methodologies	p. 53
The questionnaire approach	p. 55
The interview approach	p. 78
The focus group approach	p. 103
Data collection log-sheet methods	p. 123
Communication network analysis	p. 149
Auditing professional practice	p. 167
Auditing electronic communication	p. 195
Crafting the audit report	p. 224
Audits in action	p. 243
Charting communication performance in a healthcare organization	p. 245
A communication audit of a hospital clinic	p. 260
A communication audit of a paper mill	p. 274
An interpretive audit case study	p. 290
Auditing the annual business conference of a major beverage company	p. 304
Auditing the corporate culture of a large manufacturing company	p. 323
Auditing a major police organization	p. 346
Auditing a major retail chain	p. 356
A case of making sense of organizational communication	p. 370
Final considerations	p. 391
Strategy, research and pedagogy: the role of audits	p. 393
Appendix	p. 420
References	p. 438
Author index	p. 481
Subject index	p. 491
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