Balanced Scorecard Strategy For Dummies

by Hannabarger, Charles; Buchman, Frederick; Economy, Peter

• ISBN13: 9780470133972
• ISBN10: 047013397X
• Edition: 1st
• Format: Paperback
• Copyright: 2007-09-11
• Publisher: For Dummies

Summary

A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis approaches, it analyzes an organization's overall performance in four regards: financial analysis, customer service, productivity and internal analysis, and employee growth and satisfaction. Balanced Scorecard Strategy For Dummies breaks down the basics of Balanced Scorecard in simple language with practical, Dummies-style guidance on getting it done. This book covers all the basics of Balanced Scorecard for busy executives and managers-and does it without the high price tag of most professional level Balanced Scorecard guides.

Author Biography

Chuck Hannabarger: Chuck (Tyler, Texas) is founder and president of PSI Associates, a business consulting and training firm founded in 1992 with headquarters in Tyler, Texas. As a business consultant, Chuck has consulted with many of the Fortune 100 companies and is recognized throughout the world for his work in the areas of Balanced Scorecards, Six Sigma, Lean Manufacturing, Business Process Reengineering and Project Management. Chuck’s course on Project Management has been offered at UC Berkeley, Pepperdine University, San Diego State University, and Michigan State University, to name a few. He received his BSBA and his MBA in technology management from the University of Phoenix.

Rick Buchman: Rick, who lives in Woodland Hills, CA, has worked with many of the Fortune 100 companies for over 20 years, as both an organizational member of executive management, and as an external consultant, in designing, developing, and implementing operational excellence and continuous improvement programs worldwide. He received his bachelor’s degree in mathematics from Western Illinois University, his MBA in business from California Coast University in Santa Ana, CA, and has completed all but the dissertation for his PhD in management as well. Currently, Rick is working as a consultant with several major global clients toward designing and implementing their continuous improvement programs, focusing on lean leadership and improving the flow of value to deliver products and services to their customers worldwide.

Peter Economy: Peter is Associate Editor for the award-winning magazine Leader to Leader, Senior Consultant for The Jana Matthews Group, a member of the National Advisory Council of the Creativity Connection of the Arts and Business Council of Americans for the Arts, and bestselling coauthor of The SAIC Solution: How We Built an $8 Billion Employee-Owned Technology Company, as well as Managing For Dummies, The Management Bible, Enterprising Nonprofits: A Toolkit for Social Entrepreneurs, Writing Children’s Books For Dummies, and many others.

Table of Contents

Introduction

The ABC's of Balanced Scorecard

Goals , Scores, and the Balanced Scorecard

Building and Balancing Scorecard Strategies

Planning For the Balanced Scorecard

Putting Your Balanced Scorecard into Action

The Customer - The Critical Leg

Understanding Your Role with Customers

Creating a Customer Scorecard

Building the Customer Leg Dashboard

Financial Measurement - The Foundation Leg

Understanding Your Role in Financial Measurement

Building the Financial Leg Scorecard

Building the Financial Leg Dashboard

Internal Business Processes - The Value-Creation Leg

Understanding Your Role in Internal Business Processes

Building the Internal Business Process Scorecard

Building Dashboards for Internal Business Processes

Knowledge , Education, and Growth - The Learning Leg

Understanding Your Role in Learning and Growth

Creating the Knowledge, Education, and Growth Scorecard

Creating The Knowledge, Education, and Growth Dashboard

The Part of Tens

Ten Tips for Balanced Scorecard Success

Ten Biggest Scorecard Mistakes to Avoid

Ten Tips for Overcoming Barriers

Index

Table of Contents provided by Publisher. All Rights Reserved.