Balanced Scorecard Strategy For Dummies^?

by Charles Hannabarger; Frederick Buchman; Peter Economy

• ISBN13: 9780470279069
• ISBN10: 0470279060
• Format: eBook
• Copyright: 2007-10-01
• Publisher: For Dummies

Summary

A practical, easy-to-understand guide to Balanced Scorecard for busy business leadersThe Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis approaches, it analyzes an organization's overall performance in four regards: financial analysis, customer service, productivity and internal analysis, and employee growth and satisfaction. Balanced Scorecard Strategy For Dummies breaks down the basics of Balanced Scorecard in simple language with practical, Dummies-style guidance on getting it done. This book covers all the basics of Balanced Scorecard for busy executives and managers-and does it without the high price tag of most professional level Balanced Scorecard guides.

Table of Contents

Introduction.

The ABCÆs of Balanced Scorecard.

Goals, Scores, and the Balanced Scorecard

Building and Balancing Scorecard Strategies

Planning For the Balanced Scorecard

Putting Your Balanced Scorecard into Action

The Customer ù The Critical Leg.

Understanding Your Role with Customers

Creating a Customer Scorecard

Building the Customer Leg Dashboard

Financial Measurement ù The Foundation Leg.

Understanding Your Role in Financial Measurement

Building the Financial Leg Scorecard

Building the Financial Leg Dashboard

Internal Business Processes ù The Value-Creation Leg.

Understanding Your Role in Internal Business Processes

Building the Internal Business Process Scorecard

Building Dashboards for Internal Business Processes

Knowledge, Education, and Growth ù The Learning Leg.

Understanding Your Role in Learning and Growth

Creating the Knowledge, Education, and Growth Scorecard

Creating The Knowledge, Education, and Growth Dashboard

The Part of Tens.

Ten Tips for Balanced Scorecard Success

Ten Biggest Scorecard Mistakes to Avoid

Ten Tips for Overcoming Barriers

Index.

Table of Contents provided by Publisher. All Rights Reserved.