9781439802496

The Basics of Performance Measurement, Second Edition

by ;
  • ISBN13:

    9781439802496

  • ISBN10:

    1439802491

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2009-06-15
  • Publisher: Productivity Pr

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Summary

While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard.

Table of Contents

Prefacep. vii
Performance Measurementp. 1
Key Concepts and Definitionsp. 8
Summaryp. 12
Types of Performance Measuresp. 13
Descriptive Measuresp. 14
Baseline Performance Measuresp. 14
Trending Performance Measuresp. 16
Diagnostic Measuresp. 17
Predictive Measuresp. 22
Summaryp. 23
A Family of Measuresp. 25
Key Characteristicsp. 27
Accurately Measure Key Performance Variablesp. 27
Include a Comparative Basis to Assist in Better Understanding Displayed Performance Levelsp. 29
Be Collected and Distributed on a Timely Basisp. 30
Be Analyzable on a Macro and Micro Basisp. 31
Cannot Be Easily Manipulated to Achieve Desired Resultsp. 31
Correlated Measuresp. 32
Some Representative Examples of a Family of Measuresp. 34
Summaryp. 38
Performance Measurement Hierarchiesp. 39
Advantagesp. 43
A Word of Cautionp. 44
Performance Indexesp. 45
Summaryp. 47
Units of Measurementp. 49
Developing a Unit of Measurep. 52
Summaryp. 53
Collection and Distributionp. 55
Collection and Distribution Systemp. 60
Summaryp. 62
Performance Measure Displaysp. 63
A Quick Scan Tells Allp. 64
Information Does Not Have to Be Further Converted or Translatedp. 65
Measurements Have Associated Meaningsp. 65
A Standardized Layout Is Developed and Maintainedp. 66
Graphical Displaysp. 67
Display Organizationp. 68
Summaryp. 71
Interpretation and Actionp. 73
Focus on What Is Truly Importantp. 74
Know When to Holdp. 76
Respect the Turtlep. 77
Know When to Foldp. 78
Summaryp. 79
Putting It All Togetherp. 81
Summaryp. 84
Further Readingp. 87
Indexp. 89
Authorp. 93
Table of Contents provided by Ingram. All Rights Reserved.

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