The Basics of Performance Measurement, Second Edition

by Harbour; Jerry L.

• ISBN13: 9781439802496
• ISBN10: 1439802491
• Edition: 2nd
• Format: Paperback
• Copyright: 2009-06-15
• Publisher: Productivity Pr

Summary

While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard.

Table of Contents

Preface	p. vii
Performance Measurement	p. 1
Key Concepts and Definitions	p. 8
Summary	p. 12
Types of Performance Measures	p. 13
Descriptive Measures	p. 14
Baseline Performance Measures	p. 14
Trending Performance Measures	p. 16
Diagnostic Measures	p. 17
Predictive Measures	p. 22
Summary	p. 23
A Family of Measures	p. 25
Key Characteristics	p. 27
Accurately Measure Key Performance Variables	p. 27
Include a Comparative Basis to Assist in Better Understanding Displayed Performance Levels	p. 29
Be Collected and Distributed on a Timely Basis	p. 30
Be Analyzable on a Macro and Micro Basis	p. 31
Cannot Be Easily Manipulated to Achieve Desired Results	p. 31
Correlated Measures	p. 32
Some Representative Examples of a Family of Measures	p. 34
Summary	p. 38
Performance Measurement Hierarchies	p. 39
Advantages	p. 43
A Word of Caution	p. 44
Performance Indexes	p. 45
Summary	p. 47
Units of Measurement	p. 49
Developing a Unit of Measure	p. 52
Summary	p. 53
Collection and Distribution	p. 55
Collection and Distribution System	p. 60
Summary	p. 62
Performance Measure Displays	p. 63
A Quick Scan Tells All	p. 64
Information Does Not Have to Be Further Converted or Translated	p. 65
Measurements Have Associated Meanings	p. 65
A Standardized Layout Is Developed and Maintained	p. 66
Graphical Displays	p. 67
Display Organization	p. 68
Summary	p. 71
Interpretation and Action	p. 73
Focus on What Is Truly Important	p. 74
Know When to Hold	p. 76
Respect the Turtle	p. 77
Know When to Fold	p. 78
Summary	p. 79
Putting It All Together	p. 81
Summary	p. 84
Further Reading	p. 87
Index	p. 89
Author	p. 93
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