Foundations | |
Practical Speaking | |
Personal Reasons for Developing Speaking Skills | |
Satisfying Your Personal Needs | |
Meeting the Personal Needs of Others | |
Professional Reasons for Developing Speaking Skills | |
Promoting Your Professional Self | |
Presenting Ideas to Decision Makers | |
Creating Change in the Workplace | |
Becoming a Functioning Force in Meetings | |
Developing Active Listening Skills | |
Public Reasons for Developing Speaking Skills | |
Becoming a Critical Thinker | |
Functioning as an Informed Citizen | |
Preserving Freedom of Speech | |
Raising the Level of Public Discourse | |
The Public Speaking Transaction | |
The Situation | |
The Speaker and the Audience Members | |
Messages: Content and Relational Components | |
Constructing and Interpreting Symbols | |
Channels | |
Perceptions | |
Words and Things | |
Considering Diversity: A Passion for Speaking: Jonathan Studebaker | |
Self-Assessment: How Much Experience Do You Have Speaking? | |
Your First Speech | |
First Things First Analyzing the Situation | |
Choosing a Topic | |
Choosing a General Speech Purpose | |
Writing Your Specific Purpose Statement | |
Writing Your Thesis Statement | |
Preparing Your Speech | |
Begin with your own experience | |
Look to general sources of information | |
Interview experts | |
Conduct computerized searches | |
Consider specialized sources of information | |
Organizing Your Speech Introduction | |
Body Conclusion | |
Presenting Your Speech | |
Use Your Voice Effectively | |
Use Your Face and Eyes Effectively | |
Use Your Body Effectively | |
Methods of Delivery | |
Speaking Of: Brainstorming for Topics | |
In Their Own Words: Sample Speech Outline: Go Sun Smart by Shelly Lee | |
Profile: The Dole Stroll | |
Managing Speech Anxiety | |
Physiological Arousal and Speech Anxiety | |
The Psychology of Arousal and Performance | |
Roots: Why some are more anxious than others | |
Pessimistic Attitude | |
Inadequate Preparation and Practice | |
Negative or Insufficient Experience | |
Unrealistic Goals | |
Negative Self-Talk | |
Misdirected Concerns | |
Managing Anxiety Before You Speak | |
Visual Imagery | |
Making Effective Use of Relaxation Techniques | |
Combining Techniques | |
Managing Anxiety During Your Speech | |
The Audience Appearance Self Talk | |
Managing Anxiety After Your Speech | |
Self-Assessment: How Anxious Are You About Public Speaking? | |
Self-Assessment: What Are the Sources of Your Speech Anxiety? | |
Profiles: An Athlete''s Approach to Anxiety: Kristi Yamaguchi | |
ListeningEveryday Importance of Listening | |
The Nature of Listening | |
Active Mindfulness | |
Selective Attention | |
Sensorial Involvement | |
Comprehension | |
Retention | |
Misconceptions About Listening"It''s Easy to Listen"I''m Smart, So I''m a Good Listener"There''s No Need to Plan Ahead"I Can Read, So I Can Listen"Obstacles to Listening | |
Physical Conditions | |
Cultural Differences | |
Personal Problems | |
Bias | |
Connotative Meanings | |
Anxiety | |
Goals of Listening | |
Listening to Understand | |
Listening to Appreciate | |
Critical Listening | |
Techniques to Improve Your Listening Skills | |
Setting Goals | |
Blocking Out Distracting Stimuli | |
Suspending Judgment | |
Focusing on Main Points | |
Recognizing Highlights and Signposts | |
Taking Effective Notes | |
Being Sensitive to Metacommunication | |
Paraphrasing | |
Questioning | |
Considering Diversity: Listening in High- and Low- Context Cultures | |
Self-Assessment: What Is Your Level of Receiver Apprehension? | |
Adapting to the Audience | |
Adapting to Your Audience | |
Goals and Specific Purpose | |
The Audience | |
Audience Diversity | |
Discovering Cultural Diversity | |
Adapting to Cultural Diversity | |
Demographic Diversity | |
Individual Diversity | |
The Situation | |
How Your Audience Can Help You Achieve Your Goals | |
Confronting Constraints | |
In Their Own Words: Excerpt of Mary Fisher AIDS speech | |
Considering Diversity: Between Two Cultures: Tomoko Mukawa | |
Self Assessment: How Collectivistic or Individualistic Are You? | |
Ethical Speaking | |
Basic Ethical Questions | |
Why Care About Ethics? | |
Is Everything Relative? | |
Are There Rules for Every Situation? | |
Does the Good of the Many Outweigh the Good of the Few? | |
How Do Specific Situations Affect Ethical Principles? | |
Do the Ends Justify the Means? | |
Ethical Norms for Public S | |
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