Beyond the Basics : The Management Guide for Library and Information Proffesionals

by Evans, G. Edward; Ward, Patricia Layzell; Layzell Ward, Patricia

• ISBN13: 9781555704766
• ISBN10: 155570476X
• Format: Paperback
• Copyright: 2003-11-01
• Publisher: Neal Schuman Pub

Table of Contents

Preface	vii
Acknowledgments	xi
Part I: Understanding the Context
1: Exploring the External Operating Environment	3	(28)
Changing Views About Management	4	(3)
The Context of Change 1960-	7	(12)
Collaboration	19	(3)
Competition	22	(1)
Accountability	23	(1)
Futures	24	(3)
References	27	(4)
2: Settling into a New Management Post	31	(22)
Starting from the Top	31	(1)
A Key Career step	31	(1)
The Role of the Middle Manager	32	(2)
Preparing for the New Role	34	(4)
Making a Good Impression	38	(1)
Natural Reactions	39	(8)
Recognize Signs of Roadblocks	47	(3)
References	50	(3)
3: Analyzing the Internal Operating Environment	53	(42)
Organizational Culture	53	(10)
Organizational Climate	63	(2)
Local Practices	65	(1)
Improving the Organizational Culture and Climate	66	(2)
The Process of Change	68	(4)
Managing Change	72	(4)
Assessing the Possibilities for Change	76	(5)
Creating the Vision	81	(2)
Values, Morals, and Ethics	83	(6)
References	89	(6)
Part II: Understanding the Responsibilities
4: Managing the Organizational Responsibilities	95	(34)
Managerial Roles	95	(3)
Roles, Responsibility, Accountability, and Trust	98	(1)
The Collaborative Working Environment	99	(8)
Decision-Making	107	(2)
Planning	109	(2)
Leadership for Twenty-first Century Managers	111	(3)
Negotiation skills	114	(3)
Project Management	117	(2)
Managing Oneself	119	(7)
References	126	(3)
5: Mastering the Communication Responsibilities	129	(34)
Effective Communication	129	(2)
Communication Groups	131	(5)
Communicating With Users	136	(7)
Selecting the Correct Channel and Mode	143	(5)
Listening-The Key to Effective Communication	148	(2)
Formal Presentations	150	(2)
Key Points for Effective Communication	152	(1)
Managing Conflict	153	(4)
Ethics and Communication	157	(3)
References	160	(3)
6: Assuming the Control Responsibilities	163	(38)
Money, Budgets, and Planning	163	(1)
some Budget/Fiscal Basics	164	(5)
Tracking the Budget and Controlling Operations	169	(2)
Control, Work Analysis, and Evaluation	171	(1)
Knowing the Cost of Doing Business	171	(7)
Quality and Performance	178	(12)
Risk and Crisis Control	190	(4)
References	194	(7)
Part III: Understanding the People Factors
7: Managing Diversity	201	(34)
Coming to Grips with Diversity	201	(3)
The Aim of Diversity Management	204	(2)
Diversity and Strategic Planning	206	(2)
Policies that Promote Diversity	208	(4)
Practices that Promote Diversity	212	(10)
Supervising a Diverse Staff	222	(1)
Service to Diverse Users	223	(5)
Is the Organization a Diverse Organization?	228	(2)
References	230	(5)
8: Providing Effective Service to User Communities	235	(36)
Know the Community Served	235	(3)
User Needs and the Operating Environment	238	(2)
Learning about the Service Population	240	(14)
What is Marketing?	254	(7)
What is Promotion?	261	(2)
Four Key Strategies for Marketing Success	263	(1)
A Tactical Framework	264	(2)
References	266	(5)
9: Working with Colleagues	271	(38)
Create the Right Atmosphere	271	(3)
Motivating Colleagues and Yourself	274	(6)
Handling Crises	280	(4)
Building and Managing Teams	284	(5)
Age and Status Matters	289	(5)
Duty of Care	294	(5)
Flexible Working	299	(4)
Workplace Learning and Training	303	(2)
References	305	(4)
10: Preparing to Move Ahead	309	(24)
Extending Leadership skills	309	(4)
Being Mentored	313	(1)
Continuing Professional Development	314	(2)
Extending Management Skills	316	(7)
Career Planning	323	(4)
Quitting the Current Post	327	(1)
Critical Success Factors for a Rewarding Career	328	(2)
References	330	(3)
Author Index	333	(6)
Subject Index	339	(8)
About the Authors	347