The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

by Scannell, Mary

• ISBN13: 9780071742245
• ISBN10: 0071742247
• Edition: 1st
• Format: Paperback
• Copyright: 2010-05-31
• Publisher: McGraw Hill

Summary

Make workplace conflict resolution a game that EVERYBODY wins!Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes.The Big Book of Conflict-Resolution Gamesoffers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities).Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areasbeforethey affect your organization's bottom line.LetThe Big Book of Conflict-Resolution Gameshelp you to: Build trust Foster morale Improve processes Overcome diversity issues And moreDozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflictand their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises inThe Big Book of Conflict-Resolution Gamesdelivers everything you need to make your workplace more efficient, effective, and engaged.

Author Biography

Mary Scannell is the founder of bizteamtools.com. A leading corporate training consultant, she is coauthor of The Big Book of Team-Motivating Games and lives in Tempe, Arizona.

Table of Contents

Introduction: Why Every Employee Needs Conflict Resolution Training;How to Use this Book; Part 1. Communication; Part 2. Diversity; Part 3. Trust; Part 4. Perspective; Part 5. Emotional Intelligence; Part 6. Collaboration