The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service Quick, Effective Activities for Making Great Impressions, Problem-Solving and Improved Customer S

by Scannell, Edward; Rickenbacher, Colleen

• ISBN13: 9780071745093
• ISBN10: 0071745092
• Edition: 1st
• Format: Paperback
• Copyright: 2010-08-16
• Publisher: McGraw Hill

Summary

More than 700,000 books sold in the Big Book series! Always say and do the right thing at the right time!Developing the necessary skills critical to teamwork and company successtaught in a fun group formatMeeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces.The Big Book of People Skills Gamesoffers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.The Big Book of People Skills Gameshelps you: Improve internal and external communication Promote group thinking on potential problems facing the company Build stronger relationships with coworkers and clients Teach your team about proper work proceduresThis is the complete reference for enhancing interpersonal skillsboth personally and professionallyfrom the trusted Big Book series.

Author Biography

Author Profiles
Colleen Rickenbacher (Dallas, Texas) has more than 35 years' experience consulting, training, and writing on business etiquette, protocol and communication.
Ed Scannell (Phoenix, AZ) is a past President of the National Speaker's Association, and presently serves on the NSA Foundation Board of Trustees, as well as on the CIC (Convention Industry Council) Board of Directors.

Table of Contents

Acknowledgments; Chapter 1. Using Games and Activities in Your Meetings; Chapter 2. We're in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5. Motivating Others; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem Solving Chapter 15. Emotional Intelligence; Chapter 16. It's About Time!! Chapter 17. We've Got to Stop Meeting Like This!; Chapter 18. Working With Difficult People; Chapter 19. International Faux Pas; About the Authors