Big Data Marketing Engage Your Customers More Effectively and Drive Value

by Arthur, Lisa

• ISBN13: 9781118733899
• ISBN10: 1118733894
• Edition: 1st
• Format: Hardcover
• Copyright: 2013-10-07
• Publisher: Wiley

Summary

Leverage big data insights to improve customer experiences and insure business success

Many of today's businesses find themselves caught in a snarl of internal data, paralyzed by internal silos, and executing antiquated marketing approaches. As a result, consumers are losing patience, shareholders are clamoring for growth and differentiation, and marketers are left struggling to untangle the massive mess. Big Data Marketing provides a strategic road map for executives who want to clear the chaos and start driving competitive advantage and top line growth. Using real-world examples, non-technical language, additional downloadable resources, and a healthy dose of humor, Big Data Marketing will help you discover the remedy offered by data-driven marketing.

• Explains how marketers can use data to learn what they need to know
• Details strategies to drive marketing relevance and Return On Marketing Investment (ROMI)
• Provides a five-step approach in the journey to a more data-driven marketing organization
• Author Lisa Arthur, the Chief Marketing Officer for Teradata Applications, the leader in integrated marketing software, meets with thousands of CMOs and marketing professionals annually through public speaking and events

Big Data Marketing reveals patterns in your customers' behavior and proven ways to elevate customer experiences. Leverage these insights to insure your business's success.

Author Biography

LISA ARTHUR is the Chief Marketing Officer for Teradata Applications, an integrated marketing software company. Teradata Applications provides consumer (B2C) and business-to-business (B2B) marketers with software applications and consulting to help navigate change. As the Chief Marketing Officer for Teradata Applications, Lisa serves as an industry thought leader driving Integrated Marketing Management (IMM) applications for Teradata Corporation (NYSE: TDC), the world's leading analytic data solutions company, focused on integrated data warehousing, big data analytics, and business applications. In her role, Arthur drives global business, market, and brand strategy and meets with thousands of CMOs and marketing professionals annually through public speaking and events.

Table of Contents

Acknowledgements

Introduction

Part I: The Problem –How Did We Get Here?

Chapter One:  Moving Out Of The Dark Ages

Chapter 2: Why Is Marketing Antiquated?

Chapter 3: The Data Hairball

Part II:  Get Ready For Big Data Marketing

Chapter 4:  Definitions For The Real World Of Big Data Marketing

Chapter 5: Meet The Modern Marketing Department (Michelangelo Meets Einstein)

Part III: The Five Steps To Data Driven Marketing And Big Data Insights

Chapter 6: Step One: Get Smart, Get A Strategy

Chapter 7: Step Two: Tear Down The Silos

Chapter 8: Step Three: Untangle The Data Hairball

Chapter 9: Step Four: Make Metrics Your Mantra

Chapter 10: Step Five: Process Is The New Black

Part IV: Realizing The Value Of Big Data Marketing

Chapter 11: Drive Value Through Relevant Marketing

Chapter 12: The Bright, Enlightened World Of Customer Experience

Notes

About the Author