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9780471215493

Building the Knowledge Management Network: Best Practices, Tools, and Techniques for Putting Conversation to Work

by ;
  • ISBN13:

    9780471215493

  • ISBN10:

    047121549X

  • Format: Paperback
  • Copyright: 2002-09-01
  • Publisher: Wiley
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Supplemental Materials

What is included with this book?

Summary

The companion Web site contains templates, checklists, a discussion board, and links to software.

Author Biography

CLIFF FIGALLO is a prominent leader in online community networking with more than fifteen years of experience. As a consultant, he&#146;s worked with clients such as AOL, Genentech, and Cisco. He previously served as director of WELL and is the author of Hosting Web Communities (Wiley).<BR>

Table of Contents

Acknowledgments.
Introduction.
PART ONE: CAVE WALLS TO CRTS: THE LANDSCAPE OF KNOWLEDGE NETWORKING.
Chapter 1. Knowledge, History, and the Industrial Organization.
Chapter 2. Using the Net to Share What People Know.
Chapter 3. Strategy and Planning for the Knowledge Network.
PART TWO: MATCHING CULTURE WITH TECHNOLOGY.
Chapter 4. The Role of IT in the Effective Knowledge Network.
Chapter 5. Fostering a Knowledge-Sharing Culture.
Chapter 6. Taking Culture Online.
Chapter 7. Choosing and Using Technology.
PART THREE: PRACTICAL APPLICATIONS OF KNOWLEDGE NETWORKING.
Chapter 8. Initiating and Supporting Internal Conversation.
Chapter 9. Conversing with External Stakeholders.
Chapter 10. The Path Ahead.
Appendix A: Resources.
Notes.
Index.

Supplemental Materials

What is included with this book?

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