Business Class Etiquette Essentials for Success at Work

by Whitmore, Jacqueline

• ISBN13: 9780312338091
• ISBN10: 0312338090
• Format: Hardcover
• Copyright: 2005-07-01
• Publisher: St. Martin's Press

Summary

Have you forgotten a person's name two minutes after being introduced? Have you wondered which fork to use or how to discreetly pay the check while attending an important business dinner? Have you insulted an international client by mistake and didn't realize it until it was too late? Making these types of errors can get in the way of getting ahead. However, these faux pas can be avoided by exercising a little bit of business etiquette. Business etiquette is a powerful, practical, and profitable skill you can use when it most counts to get a job, keep a job, or succeed on the job. It is a set of rules and guidelines that makes your professional relationships more harmonious, productive, manageable, and meaningful. International etiquette expert Jacqueline Whitmore provides tips, tactics, and cautionary tales'”gleaned from the experience of a multitude of successful CEOs and top managers'”as well as information on how to: Be more polished and professional in the boardroom or at the dining table Master the art of mingling, networking, and remembering names Communicate effectively via technology Keep in touch, nurture professional relationships, and turn contacts into contracts Write effective thank-you notes and send the perfect business gift every time Be more global-minded and enhance international relationships Business Class will teach you the nuances of treating colleagues, clients, and customers with courtesy and respect, which in turn will increase your visibility, credibility, and profitability.

Author Biography

Jacqueline Whitmore is an international etiquette expert and the founder and director of the Protocol School of Palm Beach. Jacqueline has helped thousands of high-powered executives learn how to avoid the missteps and mistakes that may stifle their business relationships and tarnish their reputations. As the Cell Phone Etiquette Spokesperson for Sprint and the founder of National Cell Phone Courtesy Month in July, she makes radio and television appearances to educate consumers about the importance of cell phone courtesy. Jacqueline and her husband, Brian Gleason, live in Florida. For more information about her company, visit www.etiquetteexpert.com.

Table of Contents

Foreword	ix
Harry Beckwith
Introduction	1	(10)
First, and Lasting, Impressions	11	(10)
Small Touches Equal Big Business	21	(8)
Suit Up for Success	29	(14)
Master Your Mingle-Ability	43	(22)
Small Talk Savvy and Effective Listening	65	(16)
Dining for Dollars: The Art of the Meal	81	(24)
Techno-Etiquette: Minding Your Manners in the Electronic Age	105	(20)
Going Global: How to Avoid an International Incident	125	(16)
The Power of Positive Thanking	141	(16)
Some Final Thoughts	157	(2)
Suggested Readings and Web Sites	159	(6)
Acknowledgments	165	(4)
Index	169

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